The Citizen Developer Mindset: Creating Business Solutions with Design Thinking

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This course describes the concept of design thinking and how it is used to create empathy for the customer's challenges and needs. Training professionals will use design thinking to create effective training programs designed specifically to help citizen developers succeed.

Citizen developers must work as partners with the IT department. The training department can be the conduit between citizen developers and the IT department. To be good partners, citizen developers need to be trained in these skills:

• Cybersecurity essentials.
• Collaboration skills and being a good partner.
• The software development lifecycle and when to call in extra help and guidance from the IT Department

What you will learn

• Trainers will teach citizen developers Observation techniques to scope out the customer's problem fully.

• Trainers will expose citizen developers to Empathy techniques to help citizen developers better understand the causes of the customer's problem.

• Trainers will teach citizen developers a variety of Solution techniques to develop no-code/low-code apps that will meet the customer’s needs.

• Then, the citizen developer is taught Prototyping techniques to build possible solutions to test how well their no-code/low-code apps solve the customer's problems.

Syllabus

Week One

• Module One - The Citizen Developer Revolution

• Module Two - A Tour of the No-Code/Low-Code Tools

• Module Three - The Citizen Developer Persona

• Module Four - Why Citizen Developers Need a Robust Training Program

• Module Five - How Learning and Development Departments Can Make Citizen Development Better

Week Two

• Module One - What is Design Thinking?

• Module Two - Empathy - The Design Thinking Superpower

• Module Three - Observe, Empathize, and Solving: Design Thinking Tools

• Module Four - Prototyping through No-Code/Low-Code Tools

• Module Five - Case Study - The Design Thinking Workshop

Week Three

• Module One - Building the Citizen Developer Design Thinking Course - Analysis

• Module Two - Building the Citizen Developer Design Thinking Course - Design

• Module Three - Building the Citizen Developer Design Thinking Course - Development

• Module Four - Building the Citizen Developer Design Thinking Course - Implementation

• Module Five - Building the Citizen Developer Design Thinking Course - Evaluation

Bonus Week

• Module One - Building and Facilitating Great Workshops - Planning Impactful Workshops

• Module Two - Building and Facilitating Great Workshops - Great Facilitation Techniques

• Module Three - Building and Facilitating Great Workshops - Holding an Effective Lessons Learned Session

• Module Four - Building and Facilitating Great ONLINE Workshops - Part One

• Module Five - Building and Facilitating Great ONLINE Workshops - Part Two

Auto Summary

Unlock the power of design thinking with "The Citizen Developer Mindset: Creating Business Solutions with Design Thinking," a foundational course offered by edX in the Business & Management domain. This course is designed to empower training professionals to craft effective training programs that cater to the unique needs of citizen developers. The course delves deep into design thinking, fostering empathy for customer challenges and needs, and emphasizes the importance of collaboration between citizen developers and IT departments. Key skills covered include cybersecurity essentials, collaboration techniques, and understanding the software development lifecycle. Led by experienced instructors, this 10-hour course is available through a professional subscription, making it ideal for professionals looking to enhance their skills and bridge the gap between development and IT. Whether you're a training professional, a budding citizen developer, or an IT partner, this course equips you with the tools needed to create impactful business solutions. Join now and transform your approach to business problem-solving!