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Communication Strategies for a Virtual Age
  • Level Foundation
  • المدة 8 ساعات hours
  • الطبع بواسطة University of Toronto
  • Offered by

عن

Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference. This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own. By the end of this course, you will be able to: • Apply communication principles and techniques for in-person and virtual teams • Use a science based approach to create impactful presentations • Refine your communication style to better persuade and influence others • Run more effective and impactful meetings • Incorporate strategies to have positive difficult conversations and make people feel valued and listened to *** This course will require you to record yourself speaking. Therefore you must have a phone/computer with a functional camera and microphone.*** WHO SHOULD TAKE THIS COURSE? Anyone looking for professional and/or leadership development. This class mainly uses examples from the professional, business environment. If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you. WHAT MAKES THIS COURSE EFFECTIVE? Many educational experiences describe and explain, but in this course we will apply and demonstrate. We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself. WHY SHOULD YOU TAKE THIS COURSE? We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change! This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).

الوحدات

Welcome to the Course

    • 2 Videos
Show info about module content

2 Videos

  • Welcome to the Course!
  • What to expect?

The 3 traps

    • 4 Videos
    • 3 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Can you find the trap?

4 Videos

  • The 3 traps of communication
  • First trap - Speaking in third person
  • Second trap - Speaking in formal language
  • Third trap - Speaking with too many details

3 Readings

  • Recognizing the 3 traps
  • To formal or not to formal
  • More traps!

True and False

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Virtual communication & Effectiveness

1 Videos

  • Misconceptions, pros & cons

What do we really know?

    • 1 Videos
Show info about module content

1 Videos

  • Three types of remote teams

Social (Virtual) Dynamics

    • 2 Videos
Show info about module content

2 Videos

  • Confessionals
  • Be so sensitive

Module 1 Quiz

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Quiz

Meet and Bones

    • 2 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • The most important concept

2 Videos

  • Too much of a good thing?
  • (QCTT) + (PS) = Awesome

Interactive Awesome

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • The most effective question you could ask

1 Videos

  • Interactive Awesome

What is a question?

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • What is a question?

1 Readings

  • Good or Bad?

Module 2 Quiz

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 - Meetings

Let's Really Communicate

    • 5 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Check out the style...

5 Videos

  • Communication Styles
  • Hostile (Bullets & Categories)
  • Indifferent (Help & Advice)
  • Uninformed (Empathy & POV)
  • Supportive (Everything and Everybody)

Who's got the Power?

    • 4 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Hardest / Easiest power motivation

4 Videos

  • Underlying Motivations
  • Achievement
  • Affiliation
  • Power

1 Readings

  • Let's go deep

It's not what you ask for. It's how.

    • 4 Videos
    • 2 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Negotiating Case Study.

4 Videos

  • Questions
  • Closed questions
  • Open Questions
  • Strategic Questions

2 Readings

  • Jedi Mind Tricks
  • Nudging

Why are you asking?

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Positional vs Principled Bargaining

1 Readings

  • This is just the tip

Module 3 Quiz

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Quiz

1 Readings

  • Let's play a game

How the Brain Listens

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • 5% Rule

1 Readings

  • Do you remember?

Speaking to the Brain

    • 4 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Find your favourite Area 47 opening

4 Videos

  • Area 47
  • Goal Opportunity Statement
  • KNOW-Phrase
  • Belly Button Rule

1 Readings

  • Science! Area 47

Showing the Brain

    • 2 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Achieving the point

2 Videos

  • The Lazy Rule
  • Picture Superiority Effect

1 Readings

  • Do you see it?

Let's Get Talking

    • 1 Readings
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Let's get talking

1 Readings

  • Almost everything

Auto Summary

"Communication Strategies for a Virtual Age" is a foundational business and management course offered by the University of Toronto via Coursera. Taught by expert instructors, it covers essential virtual communication skills, effective meeting strategies, impactful presentations, and techniques for difficult conversations. Ideal for professionals and leaders seeking to enhance their influence and teamwork, this 480-hour course offers practical applications and requires a functional camera and microphone for participation. Available via Starter and Professional subscriptions, it's perfect for career advancement and improving organizational value.

Ivan Wanis Ruiz
Instructor

Ivan Wanis Ruiz