Conflict Resolution Skills
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1.
Monthly Subscription Starting at AED 99 + VAT
- Level Foundation
- المدة 4 ساعات hours
- الطبع بواسطة University of California, Irvine
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Offered by
عن
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflictالوحدات
Get Started!
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1
Videos
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3
Readings
1
Videos
- Welcome Video
3
Readings
- Course Overview
- About our Guest Speakers
- Pre-Course Survey
Active Listening Skills
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9
Videos
9
Videos
- Active Listening Skills Lesson 1
- Active Listening Skills Lesson 2
- Case Study: Knowing When to Intervene
- Case Study: Using Active Listening Skills
- Case Study: Managing Conflict
- Book Review: MGMT
- Interview with Julie Espy
- Interview with Patrick Gough
- Active Listening Skills Debrief
Communication Problems and Skills
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9
Videos
9
Videos
- Communication Problems Lesson 1
- Solid Communication Lesson 2
- Case Study: Communication Issues
- Case Study: Getting to Collaboration
- Case Study: Communicating and Understanding
- Book Review: Now, Discover Your Strengths
- Resource: Conflict Mode Instrument
- Communication Problems and Skills Debrief
- Interview with Karen Kaye
Assignment 1
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1
PeerReview
1
Peer Review
- Conflict Resolution Skills
Usable Plan
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9
Videos
9
Videos
- Usable Plan Lesson 1
- Usable Plan Lesson 2
- Case Study: Tension Between Employees
- Case Study: Facilitating a Meeting for Resolution
- Case Study: Establishing Ground Rules
- Book Review: Leadership: Theory, Application, and Skill Development
- Resource: Additional Case Studies
- Interview with Joseph Chatelle
- Usable Plan Debrief
Assignment 2
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1
PeerReview
1
Peer Review
- Reaching a Collaborative Solution
Course Wrap-up
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1
Videos
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2
Readings
1
Videos
- End of Course Video
2
Readings
- Message from UCI Extension
- Post-Course Survey
Auto Summary
Enhance your conflict resolution skills with this foundational Business & Management course by Coursera. Learn active listening, strategic communication, and develop a conflict management plan for positive outcomes. Perfect for beginners, the course spans 240 minutes with Starter and Professional subscription options.
Najla DeBow