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Emotional and Social Intelligence
  • Level Foundation
  • المدة 12 ساعات hours
  • الطبع بواسطة University of California, Davis
  • Offered by

عن

"We are wired to connect. Neuroscience has discovered that our brains very design makes it sociable, inexorably drawn into an intimate brain to brain linkup whenever we engage with another person." Daniel Goleman – Prologue – Social Intelligence Emotional and Social Intelligence (ESI) is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally and socially intelligent in your workplace. Having the ability to master ESI gives employees a distinct advantage in their positions. It allows them to access their emotional center while managing their relationships with their team members. Competencies associated with emotional and social intelligence are often what separates an average performer from a great one. And, unlike our overall intelligence, emotional intelligence can be learned and improved over time. In this course, we will explain the value of emotional and social intelligence for professional success. We'll assess current emotional and social intelligence skills and you will discover the Foundational 4 Quadrants of Emotional and Social Intelligence (ESI) to understand, use and manage emotions. We will explain how stress can impact application of emotional and social intelligence skills, and reflect upon needed actions to take to create connections and build relationships for greater professional effectiveness.

الوحدات

Getting Started

    • 1 Videos
    • 2 Readings
    • 1 Discussion
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1 Discussions

  • Learning Goals

1 Videos

  • Introduction to Emotional and Social Intelligence

2 Readings

  • A Note From UC Davis
  • Self-Reflection and Journaling

Emotional and Social Intelligence

    • 4 Videos
    • 4 Readings
    • 2 Discussion
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2 Discussions

  • EQ and SI
  • Your Behavior

4 Videos

  • Emotional Competencies
  • Statistics About Emotional and Social Intelligence
  • The Performance Connection
  • How Important is EQ?

4 Readings

  • Our Approach and Your Reflection
  • Promoting Emotional Intelligence in the Workplace
  • 7 Examples of High and Low EQ at Work
  • EQ Self-Assessment

Self-Awareness

    • 4 Videos
    • 2 Readings
    • 5 Discussion
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5 Discussions

  • Reflect on Your EQ Self-Assessment
  • Describe Your Emotions
  • Articulate Your Feelings
  • The Ripple Effect of Emotions
  • What Did You Take Away From Self-Awareness?

4 Videos

  • Exploring Self-Awareness
  • Self-Awareness Strategies 1 and 2
  • Self-Awareness Strategy 3
  • Self-Awareness Strategy 4

2 Readings

  • List of Emotions
  • Get Some Feedback

Review

    • 2 Assignment
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2 Assignment

  • Module 0 Quiz
  • Module 1 Quiz

Self-Management or Self-Regulation

    • 3 Videos
    • 3 Readings
    • 2 Discussion
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2 Discussions

  • Cognitive Distortion
  • Practice the Pause

3 Videos

  • Introduction to Self-Regulation
  • Self-Regulations Strategies 1-3
  • Self-Regulations Strategies 4-6

3 Readings

  • Journaling
  • Self-Regulation Strategies
  • Managing Stress

Review

    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Module 2 Quiz

1 Discussions

  • What Did You Take Away From Self-Regulation?

Module 3 Topic

    • 3 Videos
    • 5 Readings
    • 4 Discussion
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4 Discussions

  • Empathy vs. Sympathy
  • The Stages of Empathy
  • Recognizing Emotions Exercise
  • Listening to Learn Exercise

3 Videos

  • Introduction to Empathy
  • The Stages of Empathy
  • Techniques For Building Empathy

5 Readings

  • Shifting Perceptual Positions - Walking in Another's Shoes
  • 11 Techniques for Building Empathy
  • More On Listening
  • Ask Better Questions
  • Empathy In Practice

Review

    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Quiz

1 Discussions

  • What Did You Take Away From Empathy?

Relationship Management

    • 3 Videos
    • 3 Readings
    • 3 Discussion
    • 1 Assignment
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1 Assignment

  • Strategy #5: Separating Facts From Emotions

3 Discussions

  • The Social Brain and Its Superpowers
  • Strategies for Building Social Skills - Strategy 1
  • What Motivates You?

3 Videos

  • Introduction to Connections
  • Social Skills
  • The Biochemical Ripple Effect

3 Readings

  • Strategies 2-5
  • Strategies 6-10
  • Motivation - The Final Capability

Review

    • 1 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

1 Discussions

  • Self-Reflection and Action Planning

1 Videos

  • Final Thoughts on ESI

Auto Summary

Discover how to master Emotional and Social Intelligence (ESI) in the workplace with this foundational course by Coursera. Led by expert instructor Daniel Goleman, the course delves into recognizing and managing behaviors, moods, and impulses for professional success. Over 720 minutes, you'll explore the Foundational 4 Quadrants of ESI, learn to handle stress, and improve relationship-building. Suitable for beginners, the course offers flexible subscription options: Starter and Professional. Enhance your career by elevating your emotional intelligence skills today!

Laurie Cozart
Instructor

Laurie Cozart