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Engaging in Improving Patient Experience Through Analytics
  • Level Foundation
  • المدة 15 ساعات hours
  • الطبع بواسطة Northeastern University
  • Offered by

عن

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. This is the second part in a two-part course exploring concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks. In this course, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes. Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization.

الوحدات

Get Started

    • 2 Videos
    • 2 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Welcome to the Course!

2 Videos

  • Meet Your Faculty: Craig Johnson
  • Meet Your Guest Speaker: Lisette Roman

2 Readings

  • Welcome to Improving Patient Experience Through Analytics
  • Syllabus

Module 1 Overview

    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Reducing Readmissions

1 Readings

  • Module Overview

Lesson 1: Using the Right Modeling Technique

    • 1 Videos
    • 1 Readings
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1 Videos

  • It's not just about Neural Networks!

1 Readings

  • Using the Right Modeling Technique

Lesson 2: Predictions Enabling Experience Management

    • 1 Videos
    • 1 Readings
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1 Videos

  • Predictions, Insights and Recommendations (CAHPS) Part B

1 Readings

  • Promise and Limitations of Predictive Analysis

Lesson 3: Using All the Tools in the AI Toolbox

    • 2 Readings
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2 Readings

  • Differential Diagnosis of Interstitial Lung Disease
  • Differential Diagnosis of Interstitial Lung Disease II

Module 1 Wrap-Up

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Module Quiz

1 Readings

  • Summary

Module 2 Overview

    • 1 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • AI & Technology

1 Videos

  • Module Overview

1 Readings

  • EM/DSS Methods/Techniques Selection

Lesson 1: Personalized Search and Recommendation

    • 1 Readings
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1 Readings

  • Personalized Search and Recommendation

Lesson 2: Recommending Medicare Coverage

    • 1 Readings
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1 Readings

  • Recommending Medicare Coverage

Lesson 3: Recommending Case Management

    • 5 Readings
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5 Readings

  • Recommending Case Management
  • Recommendation System
  • Placing a Member into a Program
  • Health Plan Care Management Program
  • Incentive Alignment

Lesson 4: Optimization in Action

    • 1 Videos
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1 Videos

  • Multi-Dimensional Opportunity

Lesson 5: Targeting Patient in Action

    • 1 Videos
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1 Videos

  • Blended Techniques for Optimization of Interventions (Part B)

Lesson 6: Optimization Algorithms in Action

    • 1 Videos
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1 Videos

  • Blended Techniques for Optimization of Interventions (Part A)

Lesson 7: Blended Techniques in Action

    • 1 Videos
    • 1 Readings
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1 Videos

  • Blended Techniques for Optimization of Interventions (Part C)

1 Readings

  • Blended Techniques in Action

Module 2 Wrap-Up

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Module Quiz

1 Readings

  • Summary

Diving Deeper Into CAHPS

    • 2 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • CAHPS Quiz

2 Videos

  • Introduction to CAHPS
  • Addressing Bias in CAHPS Campaign Generation

2 Readings

  • Diving Deeper Into CAHPS
  • The Case for CAHPS

Module 3 Overview

    • 1 Videos
    • 1 Readings
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1 Videos

  • Module Overview

1 Readings

  • EM/DSS Business Systems Integration Preview

Lesson 1: Operational Integration

    • 3 Readings
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3 Readings

  • Operational Integration
  • Workflow Integration Challenges
  • Coordinating Outbound Patient Communications

Lesson 2: Ecosystem Integration

    • 1 Videos
    • 1 Readings
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1 Videos

  • Business Systems Context Diagram

1 Readings

  • Ecosystem Integration

Lesson 3: Defensible Solutions

    • 2 Readings
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2 Readings

  • Defensible Solutions
  • Brian Heacox Interview - Podcast

Module 3 Wrap-Up

    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Module Quiz

1 Peer Review

  • EM/DSS Business Systems

1 Readings

  • Summary

Module 4 Overview

    • 1 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Business Case Discussion

1 Videos

  • Module Overview

1 Readings

  • EM/DSS Business Case Considerations

Lesson 1: Evaluating the Impact on the Patient, Caregivers, and Family

    • 1 Readings
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1 Readings

  • Impact on the Patient, Caregivers and Family

Lesson 2: Evaluating the Impact on the Enterprise

    • 1 Readings
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1 Readings

  • Impact on the Enterprise

Lesson 3: Evaluating Data, Technology, and Compliance Concerns

    • 1 Readings
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1 Readings

  • Compliance

Module 4 Wrap-Up

    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Module Quiz

1 Discussions

  • Final EM/DSS Discussion

1 Readings

  • Module Summary

Course Wrap-Up

    • 1 Readings
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1 Readings

  • Congratulations

Auto Summary

Unlock the potential of analytics to enhance patient experience in the healthcare sector with this foundational course from Coursera. Ideal for current healthcare professionals and career changers alike, this second part of the two-part series delves into using data for decision support and outcome prediction. Over 900 minutes, learn to apply concepts to improve operations within your organization. Available with Starter and Professional subscription options.

Craig Johnson
Instructor

Craig Johnson