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Intercultural Communication and Conflict Resolution
  • Level Foundation
  • المدة 6 ساعات hours
  • الطبع بواسطة University of California, Irvine
  • Offered by

عن

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

الوحدات

Getting Started!

    • 1 Videos
    • 3 Readings
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1 Videos

  • Welcome Video

3 Readings

  • Course Overview
  • About our Guest Speakers
  • Pre-Course Survey

Dimensions of Intercultural Interactions and Conflict

    • 6 Videos
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6 Videos

  • Dimensions of Intercultural Interactions and Conflict - Lesson 1
  • Dimensions of Intercultural Interactions and Conflict - Lesson 2
  • Case Study - Outsourcing Team Conflict
  • Case Study - Cultural Customs
  • Case Study - Cultural Communication in Leadership
  • Interview with Julie Espy

Analyze the Dynamics of Intercultural Interactions

    • 6 Videos
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6 Videos

  • Analyze the Dynamics of Intercultural Interactions - Lesson 1
  • Analyze the Dynamics of Intercultural Interactions - Lesson 2
  • Case Study - Paper Company Concerns
  • Case Study - Executive Advice
  • Case Study - Charity Donation
  • Interview with Konrad Reid

Assignment 1

    • 1 PeerReview
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1 Peer Review

  • Dealing with Intercultural Communication and Conflict Resolution in our lives

Strategies for Success in Intercultural Interactions

    • 7 Videos
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7 Videos

  • Strategies for Success in Intercultural Interactions - Lesson 1
  • Strategies for Success in Intercultural Interactions - Lesson 2
  • Case Study - Team Meeting
  • Case Study - Team Concerns
  • Case Study - Productivity Issues
  • Interview with Patrick Gough
  • Interview with Brent Rasmussen

Assignment 2

    • 1 PeerReview
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1 Peer Review

  • Develop a Case Study involving Intercultural Communication and Conflict Resolution

Course Wrap-up

    • 1 Videos
    • 2 Readings
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1 Videos

  • End of Course Video

2 Readings

  • Message from UCI Extension
  • Post-Course Survey

Auto Summary

"Intercultural Communication and Conflict Resolution" is a foundational course in Business & Management offered by Coursera. Learn to navigate global interactions by examining communication complexities, stereotypes, and strategies. The course spans 360 minutes and is available through Starter and Professional subscriptions, making it ideal for those looking to enhance their intercultural communication skills.

Najla DeBow
Instructors

Najla DeBow

Amit Kothari
Instructors

Amit Kothari