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Interpersonal Communication for Engineering Leaders
  • Level Foundation
  • المدة 22 ساعات hours
  • الطبع بواسطة Rice University
  • Offered by

عن

This course covers communication skills that engineering leaders use every day to motivate, inspire, and support the people in their organizations. Speaking and writing are basic leadership communication skills. (We covered these topics in the Specialization course 1 and 3.) However, leaders also need to be skillful interpersonal communicators. Modern business requires communication skills that are effective across cultures, generations, and genders. Communication is also a key skill in building your personal brand. Leaders need to look, act, and speak like leaders. Another important leadership skill is the ability to handle difficult, emotional communications with employees, supervisors, and colleagues. Finally, engineers are often at the center of crisis communication. In this course, you will learn 1. How to communicate in a global environment, 2. How to communicate across cultures, generations, and genders 3. How to use communication to build your personal brand, communicate your values, and your leadership promise 4. How to handle high-stakes, emotionally charged, difficult conversations with employees, supervisors and your colleagues 5. How to handle crisis communication Required Material Disclaimer- The purchase of a case study is necessary to complete this course, as it is tied to an assessment. This case is an excellent illustration of the typical business situations requiring skillful handling of difficult conversations. Currently, the cost associated with this case study is $8.95 USD and is subject to change. Selected materials courtesy of Communiation Faculty at Rice University - all rights reserved.

الوحدات

Specialization Welcome Materials

    • 3 Videos
    • 5 Readings
Show info about module content

3 Videos

  • Meet the Professor - Dr. Gayle Moran
  • Meet the Professor - Dr. Beata Krupa
  • Introduction to Specialization

5 Readings

  • Course Icon Legend
  • Talking with Sam
  • Required Materials and Other Info
  • Personal Communication Plan - Specialization Level Activity - Introduction
  • Pre-Course Survey

Course Introduction

    • 1 Videos
    • 4 Readings
Show info about module content

1 Videos

  • Course Overview and Objectives

4 Readings

  • General Course Information
  • Discussion Forum Guidelines
  • Peer Review Guidelines
  • Accessibility and Accommodations Statement

Introduction and Objectives

    • 1 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Introduce Yourself

1 Videos

  • Introduction and Objectives

1 Readings

  • Think About It

Lesson 1: How Culture Influences Communication Styles, Habits and Behaviors

    • 3 Videos
    • 2 Readings
    • 2 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Context in Cultural Communication

2 Discussions

  • Talking with Sam - Different Cultures
  • Cultural Dimensions

3 Videos

  • How Culture Influences Communication Styles, Habits, and Behaviors, Part 1
  • How Culture Influences Communication Styles, Habits, and Behaviors, Part 2
  • How Culture Influences Communication Styles, Habits, and Behaviors, Part 3

2 Readings

  • Talking with Sam
  • Cultural Dimensions in Action

Lesson 2: How Gender Influences Communication Styles, Habits, and Behaviors

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • How Gender Influences Communication Styles, Habits, and Behaviors

1 Readings

  • The Power of Talk: Who Gets Heard and Why

Lesson 3: How Generations Influence Communication Styles, Habits, and Behaviors

    • 1 Videos
Show info about module content

1 Videos

  • How Generations Influence Communication Styles, Habits, and Behaviors

Week 1 Conclusion

    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Quiz

1 Discussions

  • Talking with Sam - Communicating Well

2 Readings

  • Talking with Sam
  • Personal Communication Plan – (Course 2) Week 1: Diagnose Your Skills

Introduction and Objectives

    • 1 Videos
Show info about module content

1 Videos

  • Objectives

Lesson 1: Building and Using Your Personal Brand

    • 1 Videos
    • 1 Readings
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Write Your Own Brand Statement

1 Videos

  • Building and using your personal brand

1 Readings

  • The Brand Called You

Lesson 2: Developing Leadership Presence

    • 3 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Your Body Language Shapes Who You Are

3 Videos

  • Developing leadership presence, Part 1
  • Developing leadership presence, Part 2
  • Developing leadership presence, Part 3

1 Readings

  • Your Body Language Shapes Who You Are

Lesson 3: Using Your Leadership Communication Skills to Facilitate Productive Meetings

    • 5 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.

1 Discussions

  • Talking with Sam

5 Videos

  • Set a Positive and Productive Tone
  • “Yes, and…”
  • Make Sure Everyone Gets Heard
  • Ask Insightful Questions
  • Manage Virtual Meetings

4 Readings

  • Think About It
  • Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.
  • Talking with Sam
  • A Conference Call in Real Life

Week 2 Conclusion

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Quiz

1 Readings

  • Personal Communication Plan – (Course 2) Week 2: Diagnose Your Skills

Introduction and Objectives

    • 1 Videos
    • 2 Discussion
Show info about module content

2 Discussions

  • Think About It
  • Self-assessment of your reactions during difficult conversations

1 Videos

  • Introduction and Objectives

Lesson 1: Difficult Conversations

    • 2 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Difficult Conversations

2 Videos

  • What makes difficult conversations difficult?
  • Preparing for difficult conversations - start with yourself

Lesson 2: In the Midst of a Difficult Conversation

    • 1 Videos
    • 1 Readings
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Crucial Confrontations

1 Videos

  • In the Midst of a Difficult Situation

1 Readings

  • View: Crucial Confrontations | Cricket Buchler

Lesson 3: Practical Tools to Handle Difficult Conversations

    • 1 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Starling Case Quiz

1 Discussions

  • Plan for your Next Difficult Conversation

1 Videos

  • Practical Tools to Handle Difficult Situations

2 Readings

  • Harvard Business Review Articles
  • Starling Systems Case Study

Lesson 4: Listening

    • 1 Videos
    • 2 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Additional Readings

1 Videos

  • Listening

2 Readings

  • Listening Self Evaluation Quiz
  • Additional Articles

Week 3 Conclusion

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Quiz

1 Readings

  • Personal Communication Plan – (Course 2) Week 3: Diagnose Your Skills

Introduction and Objectives

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Think About It

1 Videos

  • Objectives

Lesson 1: What is Crisis?

    • 2 Videos
Show info about module content

2 Videos

  • What is Crisis?
  • Talking with Jeff - How to Prepare for a Crisis

Lesson 2: Crisis Communication Plan

    • 1 Videos
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Review Crisis Communication Plan P/F Assignment

1 Videos

  • Crisis Communication Plan

Lesson 3: Online Media and Crisis Communication

    • 1 Videos
Show info about module content

1 Videos

  • Talking with Jeff - Online Media and Crisis Communication

Lesson 4: How to React in a Crisis

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Analyze Bad Crisis Response - Case Study

1 Videos

  • Talking with Jeff - How to React in a Crisis

Lesson 5: The Key Rule: Communicate Early and Often

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • The Key Rule: Communicate Early and Often

1 Readings

  • View Good Responses to Crisis

Lesson 6: Cultural Differences in Crisis Communication

    • 1 Videos
Show info about module content

1 Videos

  • Talking with Jeff - Difference in Crisis Communication

Lesson 7: How to Answer Media Questions

    • 1 Videos
    • 1 Readings
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Crisis Related Media Statement

1 Videos

  • How to Answer Media Questions

1 Readings

  • Instructions for Writing Crisis Related Media Statement

Week 4 Conclusion

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

1 Videos

  • Talking with Jeff - Key Elements of Crisis Communication

1 Readings

  • Personal Communication Plan – (Course 2) Week 4: Diagnose Your Skills

Course Conclusion

    • 2 Videos
    • 1 Readings
Show info about module content

2 Videos

  • Congratulations: Course Completed!
  • What Makes a Good Communicator?

1 Readings

  • End-Course Survey

Auto Summary

**Interpersonal Communication for Engineering Leaders** Elevate your leadership potential with this comprehensive course designed specifically for engineering leaders. Dive into essential communication strategies that inspire, motivate, and support your team while navigating the complexities of modern business environments. **Key Highlights:** - **Focus on Interpersonal Skills:** Beyond speaking and writing, master the art of effective interpersonal communication crucial for leadership success. - **Global Communication:** Learn to communicate effectively across cultures, generations, and genders, ensuring your messages resonate universally. - **Personal Branding:** Enhance your leadership presence by using communication to build your personal brand and convey your values. - **Handling Difficult Conversations:** Gain techniques to manage high-stakes, emotionally charged discussions with employees, supervisors, and colleagues. - **Crisis Management:** Prepare for crisis communication, a critical skill for engineers often at the center of urgent situations. **Instructor Expertise:** Developed with insights from the Communication Faculty at Rice University, ensuring you receive top-tier educational content. **Course Details:** - **Duration:** Approximately 22 hours of engaging content. - **Subscription Options:** Available through the Coursera Starter plan. - **Level:** Foundational, perfect for those beginning to refine their leadership communication skills. **Target Audience:** Ideal for engineering professionals and leaders looking to enhance their communication skills, build their personal brand, and effectively manage challenging conversations in a global business context. **Additional Requirements:** Purchase of a case study ($8.95 USD) is necessary for course completion, offering a practical illustration of real-world business communication challenges. Embark on this transformative learning journey and become a more effective engineering leader with powerful interpersonal communication skills.

Gayle Moran
Instructors

Gayle Moran

Beata Krupa
Instructors

Beata Krupa