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Practical Guide to Navigating Professional Relationships
  • Level Foundation
  • المدة 20 ساعات hours
  • الطبع بواسطة Salesforce
  • Offered by

عن

This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack. In this course, you’ll develop ‘power’ skills that are often overlooked but can actually determine success in your role. As tech industry professionals, we often get trained on how to do the technical work but not on how to give and receive feedback, communicate effectively, present ourselves professionally, and manage relationships. These human-centered skills make all the difference when you are being considered for a promotion within your company or applying for an exciting role at another company. By taking this course, you’ll gain foundational knowledge and skills to crush it as a top-performing SDR and beyond. By the end of the course, you will be able to: - Build an empathetic approach to communication that highlights your professional demeanor - Produce a message with confidence and clarity in order to achieve results - Develop a clear understanding for implementing specific written communication styles in varying scenarios - Cultivate an understanding of diverse opinions and multiple perspectives in the workplace - Compose a three-month plan to implement feedback, optimize learning, and successfully ramp up your career To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching - Successfully completed the previous courses in this training

الوحدات

Introduction to the Course

    • 4 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Meet and Greet

4 Videos

  • Practical Guide to Navigating Professional Relationships
  • Course Introduction
  • Instructor Introduction Video
  • Introduction to the Mock Company

1 Readings

  • Syllabus

Creating the Personal Brand of a Top Performer

    • 3 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Sharing the Vision for Our Personal Brands

3 Videos

  • Introduction to Professionalism in the Startup World
  • Creating the Personal Brand of a Top Performer
  • Speaking to Value

1 Readings

  • Personal Branding: 4 Steps to Finding the "Real You"

Communicating Effectively with Managers

    • 1 Videos
    • 2 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Communicating Effectively with Managers

1 Videos

  • Communicating with Your Manager

2 Readings

  • Professionalism in the Workplace
  • Fred Kofman on Victim Mentality

Communicating Effectively with Teammates

    • 5 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Communicating Effectively with Teammates

5 Videos

  • Communicating Effectively with Teammates
  • Working with Your Account Executive
  • SV Academy Ambassadors: How to Crush Call Blitzes
  • SV Academy Ambassadors: Navigating the SDR/AE Relationship
  • SV Academy Ambassadors: Excelling as a Team Lead

1 Readings

  • Leading with Warmth

Communicating Effectively with Prospects and Customers

    • 2 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Graded Quiz - Prioritizing Professional and Empathetic Communication

2 Videos

  • Communicating Effectively with Prospects and Customers
  • Review: Prioritize Professional and Empathetic Communication

1 Readings

  • Focusing on the Customer

Mastering the Conversational Approach

    • 1 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Mastering the Conversational Approach

1 Discussions

  • Applying the Conversational Approach

1 Videos

  • Mastering the Conversational Approach

1 Readings

  • How to Converse Authentically

Exuding Energy and Enthusiasm

    • 2 Videos
    • 2 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Exuding Energy and Enthusiasm

2 Videos

  • Exuding Energy and Enthusiasm
  • How to Introduce Yourself

2 Readings

  • Operating from a Place of Enthusiasm
  • Amy Cuddy on Body Language

Driving Results through Active Listening

    • 1 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Driving Results through Active Listening

1 Discussions

  • Understanding Your Barriers to Listening

1 Videos

  • Driving Results through Active Listening

2 Readings

  • 5 Ways to Listen Better
  • Barriers to Listening

Delivering the Message with Skill

    • 2 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz - Delivering the Message with Skill
  • Graded Quiz - Speaking with Confidence and Clarity

2 Videos

  • Delivering the Message with Skill
  • Review: Speak with Confidence and Clarity

1 Readings

  • How to Mirror in Conversation

Maximizing the PACE Framework in Business Writing

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Maximizing the PACE Framework in Business Writing

1 Discussions

  • Email Writing Scenarios

2 Videos

  • Introduction to the PACE Framework in Business Writing
  • PACE Email Prospecting: Conversational Selling through Written Communication

1 Readings

  • Writing Emails that Get Results

Starting with Key Messages and Action Items

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Building Accountability in the Workplace

1 Videos

  • Starting with Key Messages and Action Items

Focusing on Concision and Clarity

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Focusing on Clarity and Concision

1 Videos

  • Focusing on Concision and Clarity

1 Readings

  • Playbook: Business Writing

Following Up with Ease

    • 4 Videos
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Getting to the Point

4 Videos

  • Following Up with Ease
  • Strategies for Effective Meeting Follow-Up for SDRs
  • Review: Empathize and Challenge in Written Communication
  • Peer Review Instructions and Sample

Getting Results through Diverse Perspectives

    • 3 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Getting Results through Diverse Perspectives

3 Videos

  • Getting Results through Diverse Perspectives
  • Cultivating Diversity and Cultural Competency - Part 1
  • Cultivating Diversity and Cultural Competency - Part 2

1 Readings

  • The Strength of Diversity

Tapping into Multiple Points of View

    • 2 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Tapping into Multiple Points of View

1 Discussions

  • Getting Input from Your Colleagues

2 Videos

  • Tapping into Multiple Points of View
  • Strategies for Empathizing with the Opposite Point of View

Communicating Across Differences

    • 4 Videos
    • 1 Discussion
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Demonstrating Your Professional Cultural Competency

1 Discussions

  • Communicating Effectively

4 Videos

  • Communicating Across Differences
  • How to Find Common Language in a Team
  • Review: Hone Your Cultural Competency Skills in the Workplace
  • Peer Review Instructions and Sample

Ramping Up with Effort and Enthusiasm

    • 4 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Ramping Up with Effort and Enthusiasm

4 Videos

  • What to Expect in the First 3 Months as an SDR
  • SV Academy Ambassadors: Springboarding Your Career with Effort and Enthusiasm
  • SV Academy Ambassadors: Building an SDR-Specific 30-60-90 Plan
  • Tips for Managing and Coaching Yourself When Needed

1 Readings

  • What Is a 30-60-90 Day Plan?

Mobilizing Your Support System

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Mobilizing Your Support System

1 Discussions

  • Strengthen Relationships within Your Network

2 Videos

  • Mobilizing Your Support System
  • Strategies for Building Your Support System at Work

1 Readings

  • Take Your Networking to the Next Level

Implementing Feedback Quickly

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Implementing Feedback Quickly

1 Videos

  • What Does It Mean to Be Coachable?

1 Readings

  • Playbook: Giving and Receiving Feedback

Taking Risks and Optimizing Learnings

    • 1 Videos
    • 3 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz - Taking Risks and Optimizing Learnings

1 Videos

  • Taking Risks and Optimizing Learnings

3 Readings

  • Downsides of Perfectionism
  • Smash Fear by Tim Ferriss
  • Understanding Sales Economics to Design Experiments

Putting It All Together

    • 3 Videos
    • 1 Discussion
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Composing a Three-Month Plan

1 Discussions

  • Setting Yourself up for Success

3 Videos

  • Review: Accelerate Learning in the First 30-60-90 Days of Work
  • Review: Practical Guide to Navigating Professional Relationships
  • Peer Review Instructions and Sample

Auto Summary

"Practical Guide to Navigating Professional Relationships" is a foundational course in the Salesforce Sales Development Representative Professional Certificate, offered by Coursera. Ideal for tech industry professionals, it focuses on essential human-centered skills like effective communication, feedback management, and relationship-building. Over 1200 minutes, learners will enhance their professional demeanor, clarity in messaging, and understanding of diverse workplace perspectives. Prerequisites include basic communication skills, computer literacy, and previous courses in the series. Perfect for those eager to advance their careers with a subscription to the Starter plan.

Trailhead
Instructors

Trailhead

Noorin Fazal
Instructors

Noorin Fazal

Paige Caldwell
Instructors

Paige Caldwell

Mandy Bynum Mc Laughlin
Instructors

Mandy Bynum Mc Laughlin

Jordan Arogetti
Instructors

Jordan Arogetti

Luis Cazares
Instructors

Luis Cazares

Richard Yang
Instructors

Richard Yang

Jolyn Cafferata
Instructors

Jolyn Cafferata

Allie Kaiser
Instructors

Allie Kaiser