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Preparing for Your Call Center Customer Service Role
  • Level Foundation
  • المدة 4 ساعات hours
  • الطبع بواسطة CVS Health
  • Offered by

عن

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first four courses in this program.

الوحدات

Introduction to the Program

    • 3 Videos
    • 2 Readings
    • 1 Discussion
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1 Discussions

  • Meet and Greet

3 Videos

  • Introduction: CVS Health Customer Service Professional Certificate
  • Preparing for Your Call Center Customer Service Role
  • Introduction to Your Instructor - Cory

2 Readings

  • Preparing for Your Call Center Customer Service Role Course Syllabus
  • How to Be Successful in this Course

The Call Center Hiring Process

    • 5 Videos
    • 2 Readings
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5 Videos

  • Introduction: Career and Job Search Information
  • Overview of Hiring Process
  • Hear from: Denielle Booth
  • What to Expect from the Hiring Process
  • Overview: How to Find Available Positions

2 Readings

  • Careers with the CVS Health Customer Care Team
  • Summary: The Call Center Hiring Process

Preparing Your Resume

    • 3 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Activity: Create a resume

3 Videos

  • Components of a Resume
  • Keywords to Include in a Resume
  • How to Create a Resume

1 Readings

  • Summary: Preparing Your Resume

Preparing for Your Interview and Offer

    • 4 Videos
    • 2 Readings
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4 Videos

  • Overview: Preparing for Your Interview
  • Professional Communication
  • Overview: When You Get the Job
  • Weekly Review: Career and Job Search Information

2 Readings

  • Prepare for your interview - Workbook
  • Summary: Preparing for your Interview

Prepare for Your Customer Service Role

    • 3 Videos
    • 1 Readings
    • 1 PeerReview
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1 Peer Review

  • Prepare for Your Call Center Customer Service Role

3 Videos

  • Capstone Project Instructions
  • Weekly Conclusion:Overview
  • Congratulations!

1 Readings

  • Checklist for Interactions

Auto Summary

Are you ready to excel in a customer service career? "Preparing for Your Call Center Customer Service Role" is a foundational course designed to equip you with essential skills for a thriving career in customer service within the business and management domain. Guided by expert instructors from Coursera, this course offers comprehensive training focused on creating positive customer interactions, de-escalating conflicts, and formulating effective solutions to customer issues. Over 240 minutes, you will gain practical insights into the different roles in call center customer service, and enhance your resume and online presence to stand out in job applications. A unique hands-on project allows you to apply the learning from previous courses in the series, solidifying your newfound knowledge and skills. This course is ideal for individuals looking to kickstart their careers in customer service. It's recommended to complete the first four courses in the program for optimal success. Flexible subscription options, including Starter and Professional, ensure that you can embark on this learning journey at your own pace. Join us and take a significant step towards becoming a customer service expert!

Cory McLaren
Instructor

Cory McLaren