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Stakeholder Management
  • Level Foundation
  • المدة 5 ساعات hours
  • الطبع بواسطة Starweaver
  • Offered by

عن

This course offers a comprehensive overview of stakeholder management approaches and techniques. It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change. The course is broken down into 4 Lessons: • Identify stakeholders: this focuses on strategies to identify different stakeholder groups and individual stakeholders • Stakeholder analysis: with the focus on different ways to analyze the key stakeholders' characteristics, including their attitudes and expectations • Stakeholder collaborations: which will teach you how to build a working relationship with your stakeholders • Change support: this will give an overview of organizational change management to support managing stakeholders Content for the course is designed and delivered by Igor Arkhipov who is a certified business analysis professional and industry expert with over 15 years of experience in corporate project environments. This course is designed for anyone interested in building long-lasting working relationships with their stakeholders in the work environment. It will be especially useful for project and change management professionals, such as project managers, business analysts, change managers, relationship managers, and line managers. There are no formal prerequisites for the course, however, some understanding of what is a project and how people usually collaborate in working environments will help (meetings, formal emails, etc.)

الوحدات

Lesson 1: Identify stakeholders

    • 5 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Stakeholder identification

5 Videos

  • Introduction to the course and the instructor
  • Who is a stakeholder?
  • Types of stakeholders
  • Stakeholder identification techniques
  • Stakeholder mapping workshop

1 Readings

  • Welcome to the course

Lesson 2: Analyze stakeholders

    • 6 Videos
    • 1 Assignment
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1 Assignment

  • Stakeholder analysis, SCARF model and DISC analysis

6 Videos

  • Stakeholder register
  • RACI analysis
  • Influence-impact matrix
  • Stakeholder attitudes
  • SCARF model
  • DISC analysis

Lesson 3: Collaborate with stakeholders

    • 6 Videos
    • 1 Assignment
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1 Assignment

  • Collaboration and conflict management

6 Videos

  • Structured collaboration
  • LISTEN model
  • Transparency-trust cycle
  • Effective relationship building
  • Written communication patterns
  • Conflict management

Lesson 4: Change support

    • 4 Videos
    • 1 Assignment
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1 Assignment

  • Change management

4 Videos

  • Why do people struggle with change?
  • Managing change
  • Planning organizational change
  • Change planning workshop

Final Assessment

    • 1 Assignment
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1 Assignment

  • Final Assessment

Auto Summary

Stakeholder Management is a comprehensive course focusing on effective stakeholder relationship techniques, blending theoretical models with practical advice. Taught by industry expert Igor Arkhipov, the course covers stakeholder identification, analysis, collaboration, and change support. Ideal for project managers, business analysts, and change managers, it spans 4 detailed lessons over 300 minutes. Available on Coursera with Starter and Professional subscription options, this foundational course is perfect for anyone looking to enhance their stakeholder management skills.

Igor Arkhipov
Instructor

Igor Arkhipov