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Customer Experiences with Contact Center AI - Dialogflow ES

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In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.

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Elevate your customer experience strategy with the "Customer Experiences with Contact Center AI - Dialogflow ES" course, specifically designed for professionals in the Sales & Marketing domain. Guided by expert instructors from Coursera, this course empowers you to design and implement sophisticated customer conversations using Contact Center Artificial Intelligence (CCAI). Through practical applications of Dialogflow ES, you'll learn how to create and test virtual agents in a simulator, enhancing your ability to deliver seamless customer interactions. Whether you're looking to gain foundational knowledge or advanced skills, this professional-level course offers comprehensive content without a fixed duration, allowing you to learn at your own pace. Flexible subscription options, including Starter and Professional plans, make it accessible to a wide range of learners. Ideal for marketing professionals, sales strategists, and customer service managers, this course is your gateway to mastering the integration of AI in customer service. Start today and transform your approach to customer engagement!