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Business Process Management in Healthcare Organizations
  • Level Foundation
  • المدة 14 ساعات hours
  • الطبع بواسطة Rutgers the State University of New Jersey
  • Offered by

عن

Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? For example, have you thought that there should be an easier way to read your bill or pay your bill? Or do you work in a healthcare organization and find yourself thinking that there must be better ways for the business processes to function? If you have, this course is for you. Course content includes an overview of healthcare organization business processes including business process management approaches as well as a discussion of healthcare organization entrepreneurship as a business process. The course provides links to external sites to connect you to the larger "real world" of healthcare organization business processes, business process management, and entrepreneurship. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and a project. The project requires you to synthesize course material to design patient-centered business processes for a healthcare organization the way you would have things run in the best of all worlds. The design (submitted as an electronic word processing document in memo format) is an artifact of the course which you can circulate to colleagues or use as the basis for a talk or presentation event.

الوحدات

[INFO] INSTRUCTOR RECOMMENDED FAST-TRACK PATHWAY TO CERTIFICATE

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1 Readings

  • [INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE

[INFO] Course Syllabus and PDF of Course Content

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    • 1 Assignment
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1 Assignment

  • [INFO] PDF of Course Content for Certificate Students Only

3 Readings

  • [INFO] Course Syllabus
  • [INFO] PDF of Course Content for Certificate Students Only
  • [INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE, OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH

[INFO] [FUN] Welcome to the Course!

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    • 2 Discussion
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2 Discussions

  • [FUN] Feedback - Course as a Whole
  • [FUN] What would you like to learn in this course?

2 Readings

  • [FUN] Welcome and Find Your Seat
  • [INFO] Welcome and Course Overview

[INFO] [FUN] Lesson One Content and Discussion

    • 6 Readings
    • 2 Discussion
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2 Discussions

  • [FUN] Feedback - Lesson One
  • [FUN] External/Environmental Challenges for Healthcare Organizations

6 Readings

  • [INFO] Welcome and Lesson One Overview
  • [INFO] Topic 1. Healthcare Organization Business Process Definition
  • [INFO] Topic 2. Healthcare Organization Business Process Management
  • [INFO] Topic 3. Healthcare Organization Operational Business Processes
  • [INFO] Topic 4. Healthcare Organization Supporting Business Processes
  • [INFO] Topic 5. Healthcare Organization Management Business Processes

[CERT] [PREP] Lesson One Quiz and "Create Your Own Healthcare Organization Business Processes"

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    • 2 Assignment
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2 Assignment

  • [CERT] Lesson One Quiz
  • [PREP] Lesson One "Create Your Own Healthcare Organization Business Processes"

1 Readings

  • [PREP] Read This Before Doing the Quiz [PREP] Lesson One "Create Your Own Healthcare Organization Business Processes"

[FUN] Lesson One Trivia Question and Virtual Field Trip

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3 Readings

  • [FUN] Lesson One Trivia Question
  • [FUN] Lesson One Trivia Question Answer
  • [FUN] Lesson One Virtual Field Trip

[INFO] [FUN] Lesson Two Content and Discussion

    • 6 Readings
    • 2 Discussion
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2 Discussions

  • [FUN] Feedback - Lesson Two
  • [FUN] Disruptive Innovation in Healthcare

6 Readings

  • [INFO] Welcome and Lesson Two Overview
  • [INFO] Topic 1. Healthcare Organization Business Process Improvement
  • [INFO] Topic 2. Healthcare Organization Business Process Re-engineering
  • [INFO] Topic 3. Healthcare Organization Research, Development, and Innovation Business Processes
  • [INFO] Topic 4. Healthcare Organization Technology Transfer Business Processes
  • [INFO] Topic 5. Healthcare Organization Disruptive Innovation and Entreprenurship Business Processes

[CERT] [PREP] Lesson Two Quiz and "Create Your Own Healthcare Organization Business Processes"

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2 Assignment

  • [CERT] Lesson Two Quiz
  • [PREP] Lesson Two "Create Your Own Healthcare Organization Business Processes"

1 Readings

  • [PREP] Read This Before Doing the Quiz [PREP] Lesson Two "Create Your Own Healthcare Organization Business Processes"

[FUN] Lesson Two Trivia Question and Virtual Field Trip

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3 Readings

  • [FUN] Lesson Two Trivia Question
  • [FUN] Lesson Two Trivia Question Answer
  • [FUN] Lesson Two Virtual Field Trip

[INFO] [FUN] Lesson Three Content and Discussion

    • 6 Readings
    • 2 Discussion
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2 Discussions

  • [FUN] Feedback - Lesson Three
  • [FUN] Exchange and Use of Your Personal Health Data

6 Readings

  • [INFO] Welcome and Lesson Three Overview
  • [INFO] Topic 1. Electronic Health Record (EHR) Business Processes
  • [INFO] Topic 2. Electronic Medical Record (EMR) Business Processes
  • [INFO] Topic 3. Electronic Pharmacy/Medication Business Processes
  • [INFO] Topic 4. Electronic Dental Record (EDR) Business Processes
  • [INFO] Topic 5. Personal Health Record (PHR) Business Processes

[CERT] [PREP] Lesson Three Quiz and "Create Your Own Healthcare Organization Business Processes"

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    • 2 Assignment
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2 Assignment

  • [CERT] Lesson Three Quiz
  • [PREP] Lesson Three "Create Your Own Healthcare Organization Business Processes"

1 Readings

  • [PREP] Read This Before Doing the Quiz [PREP] Lesson Three "Create Your Own Healthcare Organization Business Processes"

[FUN] Lesson Three Trivia Question and Virtual Field Trip

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3 Readings

  • [FUN] Lesson Three Trivia Question
  • [FUN] Lesson Three Trivia Question Answer
  • [FUN] Lesson Three Virtual Field Trip

[INFO] [FUN] Lesson Four Content and Discussion

    • 4 Readings
    • 1 Discussion
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1 Discussions

  • [FUN] Feedback - Lesson Four

4 Readings

  • [INFO] Welcome and Lesson Four Overview
  • [INFO] Topic 1. Synthesize Course Content
  • [INFO] Topic 2. Generate An Effective Electronic Memo
  • [INFO] Topic 3. Judge the Quality of a Memo

[CERT] [FUN] Lesson Four Self-Evaluations and Peer Review

    • 1 Discussion
    • 1 PeerReview
    • 2 Assignment
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2 Assignment

  • [CERT] Synthesize Course Content Self-Evaluation
  • [CERT] Generate an Effective Electronic Memo Self-Evaluation

1 Peer Review

  • [CERT] Memo Submission and Evaluation

1 Discussions

  • [FUN] Memo Development and Judging

[FUN] Lesson Four Trivia Question and Virtual Field Trip

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3 Readings

  • [FUN] Lesson Four Trivia Question
  • [FUN] Lesson Four Trivia Question Answer
  • [FUN] Lesson Four Virtual Field Trip

[INFO] [FUN] Wrapping Up the Course

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    • 2 Discussion
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2 Discussions

  • [FUN] Did You Learn What You Wanted to Learn?
  • [FUN] Another Opportunity for Feedback - Course as a Whole

1 Readings

  • [INFO] Thank You For Participating in This Course
Margaret Kilduff, Ph.D.
Instructor

Margaret Kilduff, Ph.D.