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A New Communication Framework for Healthcare
  • Level Foundation
  • المدة 4 ساعات hours
  • الطبع بواسطة University of California San Diego
  • Offered by

عن

As clinical care providers, we shoulder the stories of many patients. Because we’re usually in a rush, we don’t have the luxury of finding out all the information that we would like to. But no matter the situation, our understanding of the human story will determine a great deal about our communication. Research shows that when we hear a story, our brain begins to sync with the storyteller. We quickly make connections drawn from our own lives and can fill in other aspects in a story like meaning, emotion, narrative trajectory and so on. As the listener, it’s relatively easy to hear a story and imagine, empathize and even come up with possible solutions to alleviate pain. But not so easy when you are the provider—and part of the story itself. Why is that? Why can we do it from a distance, but it’s so difficult to see when we are one of the people in the story? This course discusses these questions. Join palliative care physician Dr. Kathryn Winters, along with the Sanford Institute’s Center for Compassionate Communication at UC San Diego Health, for this fascinating, personal and instructive lesson on how to better understand the stories involved in clinical care—both provider and patient.

الوحدات

Course Overview

    • 1 Videos
    • 2 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Discussion:

1 Videos

  • Introduction to Compassion in Healthcare

2 Readings

  • Module 1: Foundations in Compassion
  • Welcome!

Empathy & Compassion: What Are They?

    • 1 Videos
    • 3 Readings
Show info about module content

1 Videos

  • Defining Empathy & Compassion

3 Readings

  • Defining Empathy and Compassion
  • Empathy & Compassion Survey
  • Reflect on Your Answers

Context and Compassion

    • 2 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Compassionate Questions

2 Videos

  • Context Matters
  • Evonne Ep.1 A Casual Call for Surgery

1 Readings

  • Communication Scenario: You are the Doctor

Empathy and The Magic IF

    • 1 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • A Lesson from Theater

1 Videos

  • Empathy & The Magic IF

1 Readings

  • A Lesson from Theater

Jargon's Impact on Outcomes

    • 3 Videos
    • 1 Readings
    • 2 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • What does "state of the art" mean to you?

2 Discussions

  • Doc has a Bad Day
  • Possible Alternate Outcomes?

3 Videos

  • Evonne Ep.2 Jargon Affects the Family
  • Jargon's Full Impact
  • Evonne Ep.3 Her 21st & Final Surgery

1 Readings

  • "State of the Art" and a misunderstanding

The Culture of Medicine

    • 1 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Goals and the Culture of Medicine

1 Videos

  • Evonne Ep.4 Reflections on the Culture of Medicine

1 Readings

  • Perspectives on What Just Happened

Compassion Research: Doctors & Patients

    • 1 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Research on Compassion
  • Compassionate Attributes

1 Videos

  • Statistics from Doctors & Patients

1 Readings

  • Additional Reading on Empathy and Compassion in Healthcare

Summary and Next Steps

    • 1 Videos
    • 1 Readings
    • 1 Plugin
Show info about module content

1 Videos

  • Summary & Wrap-Up

1 Readings

  • What We've Learned

Intro to 'Who-What-Why'

    • 1 Videos
    • 2 Readings
Show info about module content

1 Videos

  • Introducing 'Who-What-Why'

2 Readings

  • Module 2: Inclusiveness & Identity
  • Meet Chase, our guide for this module

Self-Awareness / The 'Who' in Who-What-Why

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Dr. Cene's Principles

1 Videos

  • The 'Who' in Who-What-Why

Self-Reflection & Socialization / A Walk In The Park

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Your Walk in the Park

1 Videos

  • A Walk in the Park

1 Readings

  • None of these is you

Self-Reflection & Socialization / The Effects of Socialization

    • 2 Videos
    • 1 Readings
    • 2 Discussion
    • 2 Assignment
Show info about module content

2 Assignment

  • The Effects of Socialization Part 1
  • The Effects of Socialization Part 2

2 Discussions

  • What did you discover?
  • Your Socialized Associations

2 Videos

  • The Effects of Socialization Part 1
  • The Effects of Socialization Part 2

1 Readings

  • Creating 'Brave Spaces' to reflect

Expanding Our Socialized Minds / Broadened Horizons

    • 2 Videos
    • 3 Readings
    • 2 Discussion
Show info about module content

2 Discussions

  • Written Reflection A: "Ministrations"
  • Group Discussion B: Overturning Roe v. Wade - Conversations with Emmanuel Acho

2 Videos

  • Broadened Horizons Part 1
  • Broadened Horizons Part 2

3 Readings

  • Assignment A
  • Assignment B
  • My Socialized Life & The Trusted Few

Summary / A Concluding Call to Action

    • 1 Videos
    • 2 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Have an Actionable Goal

1 Videos

  • A Concluding Call to Action

2 Readings

  • Additional reading on socialization
  • PDF: Resources for Understanding and Addressing Microaggressions & Unconscious Bias

Introduction & The Curse of Knowledge / Welcome Back

    • 1 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Did you get it?
  • What was happening?

1 Videos

  • Intro/The Curse of Knowledge

1 Readings

  • Module 3: Speaking Plainly

Build Understanding & Trust

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • How did Marie feel?

1 Videos

  • Building Understanding & Trust with Patients

Listening

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • The Effect of Words

1 Videos

  • Listening

Attention to Detail

    • 1 Videos
    • 2 Assignment
Show info about module content

2 Assignment

  • One Extra Minute
  • Your Approach to a Difficult Conversation

1 Videos

  • Attention to Detail

Information in the Proper Order

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Ordering Information for a Patient

1 Videos

  • Information in the Proper Order

How to Avoid Jargon

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • Patient Research on the Internet

1 Videos

  • How to Avoid Jargon

Know Your Audience

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • What's Your Story?

1 Videos

  • Know Your Audience

Summary & Recap

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Summary & Recap

1 Readings

  • Personal Reflection

A Career Defining Moment / Dr. Winters' Story

    • 1 Videos
    • 1 Readings
    • 1 Plugin
    • 1 Assignment
Show info about module content

1 Assignment

  • Why did she leave the room?

1 Videos

  • Dr. Winters' Story

1 Readings

  • Module 4: The Clinical Story

The Clinical Story: An Overview

    • 1 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Dr. Winters' Story

1 Discussions

  • The 'What' in Who-What-Why

1 Videos

  • The Clinical Story: Overview

The Who-What-Why Story

    • 1 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • The Benefit of a Who-What-Why Approach
  • Compassionate Communication Best Practices

1 Videos

  • Deep Dive into Who-What-Why

1 Readings

  • Who-What-Why Refresher

The Wellness Story: "I Wish I Had Known..."

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Discussion: What do you wish you would have known?

1 Videos

  • The Wellness Story: I Wish I Had Known...

A Tool to Determine Best Care

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • A Tool to Determine Best Care

1 Videos

  • A Tool to Determine Best Care

Patient Story: Hannah / Using the Tool

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • How Your Approach Will Change

1 Videos

  • Patient Story: Hannah/Using the Tool

Story Bridges the Gap

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Story Bridges the Gap

1 Readings

  • Using the Worksheet in Real Time

Summary & Going Forward

    • 1 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Summative Exam

1 Discussions

  • A Final Reflection

1 Videos

  • Summary & Going Forward

Subsection

    • 1 Readings
Show info about module content

1 Readings

  • Staff Information

Auto Summary

Discover "A New Communication Framework for Healthcare," a foundational course in Health & Fitness led by palliative care physician Dr. Kathryn Winters. Offered by Coursera and UC San Diego Health's Center for Compassionate Communication, this 240-minute course delves into enhancing clinical communication by understanding patient stories. Ideal for healthcare providers, it explores empathy and narrative connection to improve patient care. Available with a Starter subscription.

Evonne Kaplan-Liss, MD MPH
Instructors

Evonne Kaplan-Liss, MD MPH

Timothy Goldman, MA
Instructors

Timothy Goldman, MA

Kathryn (Kadee) Winters, MD
Instructors

Kathryn (Kadee) Winters, MD

Valeri Lantz-Gefroh, MFA
Instructors

Valeri Lantz-Gefroh, MFA

Chase Crossno, MPH
Instructors

Chase Crossno, MPH