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Becoming Part of the Globalised Workplace
  • Level Foundation
  • المدة 11 ساعات hours
  • الطبع بواسطة National University of Singapore
  • Offered by

عن

The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners. Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members. At the end of this course, learners will be able to: - Analyse factors of motivation among workplace counterparts. - Recognise the impact of culture on factors of motivation. - Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders. - Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity. - Identify and adopt strategies on the use of voice and body language for engaging presentations.

الوحدات

About the Specialisation

    • 2 Videos
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2 Videos

  • Specialisation Introduction Video
  • Course Introduction

Understanding Motivation

    • 1 Videos
    • 1 Readings
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1 Videos

  • Video 1: Motivation

1 Readings

  • Readings

Motivate and Persuade

    • 2 Videos
    • 2 Assignment
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2 Assignment

  • Persuasive Conversation
  • Quiz for Communicating for Understanding

2 Videos

  • Communicate to Motivate
  • Using Nonverbal Cues

Persuasive Conversations

    • 2 Videos
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Persuasive use of language

1 Peer Review

  • Write a short dialogue between two teammates

2 Videos

  • Persuasive Communications
  • Developing Persuasive Conversation

Summary of Module 1

    • 1 Readings
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1 Readings

  • References and Readings

Purpose, Context and Audience

    • 3 Videos
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Quiz on Effective Presentations

1 Peer Review

  • Prepare a deck of five slides.

3 Videos

  • Make Effective Presentations
  • The Storyboard I
  • The Storyboard II

Presentation with Impact

    • 2 Videos
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2 Videos

  • Strategies to Engage Attention
  • The Impactful Presenter

The Impactful Presenter

    • 2 Videos
    • 1 Assignment
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1 Assignment

  • Quiz on Presentation slides and Managing Q & A Sessions

2 Videos

  • Manage the Q&A Session
  • Presentation with Visual Impact

Engaging External Stakeholders and Counterparts

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • Engaging with Small Talks and Goodwill

1 Videos

  • Engaging Stakeholders and Counterparts

Successful Engagement of External Stakeholders on Communication Platforms

    • 2 Videos
    • 2 Assignment
Show info about module content

2 Assignment

  • Understanding Negotiation I
  • Understanding Negotiation II

2 Videos

  • Negotiation
  • The Negotiators Toolkit

Conducting Persuasive Communication with External Stakeholders

    • 2 Videos
    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Understanding the Language of Negotiation

1 Peer Review

  • Write and revise a negotiation conversation

2 Videos

  • The Language of Negotiation I
  • The Language of Negotiation II

1 Readings

  • Readings

Auto Summary

"Becoming Part of the Globalised Workplace" is an enriching course designed to enhance personal development, offered on Coursera. Led by an expert instructor, this foundational course focuses on equipping learners with the skills necessary for effective communication and leadership in multicultural environments. The curriculum covers a comprehensive range of topics aimed at building confidence and adaptability in cross-cultural settings. Learners will delve into professional engagement techniques, intercultural communication strategies, and the art of persuasive dialogue. In addition, the course offers practical insights into organizing information, utilizing visual aids, and mastering body language for impactful presentations. Key learning outcomes include understanding motivation factors in diverse workplaces, recognizing cultural influences, crafting persuasive communication, and designing culturally sensitive PowerPoint slides. Participants will also learn to use voice and body language effectively to engage audiences during presentations. This 660-minute course is available through two subscription options: Starter and Professional, making it accessible for individuals at the foundational level looking to thrive in globalized workplace contexts. Ideal for professionals seeking to enhance their communication skills and cultural sensitivity, this course promises to prepare learners for successful interactions with cross-departmental teams, clients, and external partners.

Susan Lee
Instructor

Susan Lee