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Build a User Experience (UX) Map in Miro

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By the end of this project, you will be able to build a user experience map to visualize the entire end-to-end user experience that the average user goes through to accomplish a goal so that your organization can gain a baseline understanding of experience before taking a product or service live. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities and overall qualities of the customer experience in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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Embark on a transformative learning journey with the "Build a User Experience (UX) Map in Miro" course, designed to enhance your personal development skills in the domain of user experience. Led by Coursera, this intermediate-level course empowers you to create comprehensive UX maps that visualize the complete end-to-end journey of users as they strive to achieve their goals. By mastering this technique, you'll enable your organization to gain critical insights into user experiences before launching any product or service. The course spans a concise duration of 180 minutes and is available for free, making it an accessible and valuable resource for those looking to advance their UX design expertise. Ideal for professionals seeking to deepen their understanding of user experience mapping, this course provides the practical knowledge needed to drive user-centric innovation in your projects.