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Create a User Journey Map in Miro

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By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements. To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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Unlock the potential of user-centric design with the "Create a User Journey Map in Miro" course, offered by Coursera. This beginner-friendly program is perfect for those looking to enhance their personal development skills by mastering the art of user journey mapping. Guided by expert instructors, you'll learn to construct detailed user journey maps that help in project scoping, keeping a customer-focused perspective, and pinpointing areas for continuous improvement. In just 180 minutes, you'll gain valuable insights and practical skills that are crucial for any project design process. Best of all, this course is available for free, making it an accessible option for anyone eager to elevate their design strategy and improve user experience. Join now and start your journey towards more effective and empathetic design!