- Level Foundation
- المدة 11 ساعات hours
- الطبع بواسطة University of Leeds
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Offered by
عن
Life is full of problems. The question is, which problems do you try to solve first and how? Learn powerful decision-making methods and how to cultivate problem-solving skills for a range of issues we all face in the workplace and beyond. In this course, you’ll evaluate your current problem-solving approach and learn techniques that will sharpen your analytical and critical skills required to help you quickly resolve issues. Defining a problem is the first step to developing a solution and so you will explore methods that will help you define the real issues. You will then experiment with decision-making techniques such as a SWOT analysis to help you quickly evaluate your options clearly and set priorities when everything seems urgent. Once you can identify a problem and understand it, you’ll learn how to explore the benefits and drawbacks of various solutions and methods to minimise risks. This course is one of many, offered by Click Start, a UK training programme designed to help young people develop digital skills. Click Start offers a limited number of scholarships giving free access to young people in the UK. Check the FAQs to see more detail and follow the link to check if you are eligible for free access today. You will then apply all the skills you learnt and discover how to create a detailed plan to persuade others that your ideas will work. By the end of this course, you’ll be able to tackle real-world problems and have the confidence to pitch your ideas and get your colleagues on board.الوحدات
Welcome to the course
1
Discussions
- Introduce yourself
1
Videos
- Welcome to the course
2
Readings
- Getting started
- What’s the last problem you solved?
Lesson 1 - Problem-solving skills
1
Assignment
- What's the best way to solve a problem?
1
Discussions
- Developing your problem-solving skills
1
Videos
- Solving problems in everyday life
2
Readings
- Learning to solve problems at work
- How can you improve your problem-solving skills?
Lesson 2 - Approaching a problem
1
Peer Review
- Submit your reflection
3
Readings
- A problem-solving approach
- Reflecting on your problem-solving approach
- How did you do?
Lesson 3 - Defining a problem
1
Discussions
- Using real-life SWOT examples
1
Videos
- Using real-life SWOT examples
5
Readings
- Shona’s problem – what’s the situation?
- What’s the real problem?
- Defining the problem
- A problem solving tool
- Shona’s problem – using a SWOT
Summary
1
Readings
- Preparing for next week
Welcome to Week 2
1
Discussions
- Your 'how might we' statement
2
Readings
- Welcome to Week 2
- How do businesses solve problems?
Lesson 1 - Choose the best solution
1
Peer Review
- Submit your SWOT analysis
1
Discussions
- How did you do?
1
Videos
- The impact and effort matrix
4
Readings
- Shona's problem – finding solutions
- Shona's problem – choosing the best solution
- Checking your solution is a good one
- Trying out SWOT for yourself
Lesson 2 - Looking for risks
7
Readings
- What is Shona’s solution?
- From inspired idea to practical plan
- Shona’s solution – what are the risks?
- Shona’s solution – managing risks
- Are there other, bigger risks?
- What kind of risks relate to ethics and society?
- Can you see the risk?
Summary
1
Readings
- Preparing for next week
Welcome to Week 3
1
Readings
- Welcome to Week 3
Lesson 1 - Pitching your idea
1
Discussions
- Planning for success
3
Readings
- How much time and money does your solution need?
- How can you tell if your plan was a success?
- Shona’s solution – the final plan
Lesson 2 - Making your plan
1
Peer Review
- Planning to solve your own problem - Submit your assignment
1
Discussions
- How did you do?
1
Readings
- Plan to solve your own problem
Summary
1
Assignment
- Test your understanding
1
Readings
- Sharing your success
Auto Summary
Unlock powerful decision-making methods with this Personal Development course, designed to enhance your problem-solving skills in the workplace and beyond. Led by Coursera, this 660-minute foundation-level program covers techniques such as SWOT analysis to help you define, evaluate, and prioritize problems effectively. Offered by Click Start, it provides valuable digital skills training for young people in the UK, with potential scholarships available. Choose from Starter or Professional subscription options to gain confidence in tackling real-world issues and persuading others with your solutions.

Kim Plowright