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Groundwork for Success in Sales Development
  • Level Foundation
  • المدة 20 ساعات hours
  • الطبع بواسطة Salesforce
  • Offered by

عن

This is Course 1 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete later courses, please ensure you have completed this course before moving on. This course is here to introduce you to the key role of a Sales Development Representative at a tech company. We want you to develop a winning professional mindset powered by emotional literacy, strategic thinking, time management, and task prioritization. We'll also focus on how you'll be managing your physical, mental, emotional, and spiritual well-being in both your personal and professional life. Course 1 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. In this course you will learn to: - Confidently articulate the purpose and power of the SDR role in the tech industry - Effectively select strategies and tools for developing a winning professional mindset - Justify strategies for time management and prioritization that yield results in your personal and professional life - Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don't need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching

الوحدات

Introduction to Specialization and Course

    • 6 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Meet and Greet

6 Videos

  • Mark Cuban Welcomes You to the SV Academy SDR Professional Certificate
  • The Groundwork for Success in Sales Development
  • Achieving Financial Freedom
  • Why I Hire SDRs (I am a Hiring Manager)
  • Intro to the Sales Development Representative Professional Professional Certificate
  • Instructor Introduction: NaOmi Furukawa

1 Readings

  • Syllabus

Discovering the Tech Ecosystem and Software-as-a-Service (SaaS)

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Discovering the Tech Ecosystem and Software-as-a-Service (SaaS)

1 Discussions

  • Great Stories in Tech

2 Videos

  • SaaS Is the Future of Tech
  • SV Academy Ambassadors: Breaking into SaaS

1 Readings

  • Fast Growing Tech

Demystifying Sales and Sales Development

    • 3 Videos
    • 2 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Demystifying Sales and Sales Development

3 Videos

  • Demystifying Sales
  • What Is Sales Development?
  • SDR by SaaS Funding Stage

2 Readings

  • Sales Methodology
  • Launching Your Career in Tech

Experiencing a Day in the Life of a Sales Development Representative (SDR)

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz - Experiencing a Day in the Life of a Sales Development Representative (SDR)
  • Graded Quiz: Breaking into the World of Tech Sales

1 Discussions

  • Getting Amped About the SDR Role

3 Videos

  • A Day in the Life of an SDR
  • Introduction to the SDR & BDR Workflow
  • Review of Week 1: Break into the World of Tech Sales

1 Readings

  • Envisioning Your Future: A Typical Day in Sales Development

Fueling Your Growth Mindset

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Fueling Your Growth Mindset

1 Discussions

  • What Kind of Mindset Do You Have?

2 Videos

  • Growth Mindset Versus Fixed Mindset
  • The Growth Mindset: An SDR's Best Friend

1 Readings

  • Carol Dweck's TED Talk

Becoming Rejection Proof

    • 2 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Becoming Rejection Proof

1 Discussions

  • Honing your Professional Mindset to Become Rejection-Proof

2 Videos

  • Grit and the Importance of Embracing Failure (Near-Wins)
  • Gritty SDRs

2 Readings

  • Let’s Talk About Grit
  • Embracing Near Wins with Sarah Lewis

Holding the Keys to Self-Confidence

    • 2 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Holding the Keys to Self-Confidence

1 Discussions

  • Understanding Your Saboteurs

2 Videos

  • Optimism and Self-Confidence
  • Building Self-Confidence: How to Overcome Challenges

2 Readings

  • Multi-Day Exercises for Building Self-Confidence
  • Positive Intelligence Quotient and Saboteurs Assessment

Giving and Receiving Feedback

    • 4 Videos
    • 1 Readings
    • 1 Discussion
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Giving and Receiving Feedback

1 Peer Review

  • Adopting the Winning Professional Mindset

1 Discussions

  • Exemplifying the Winning Professional Mindset

4 Videos

  • Giving and Receiving Feedback
  • Review of Week 2: Adopt the Winning Professional Mindset
  • Introduction to the Mock Company
  • Peer Review Instructions and Sample - Week 2

1 Readings

  • SV Academy Playbook on Giving and Receiving Feedback

Developing a Metrics-Orientation

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Developing a Metrics-Orientation

1 Discussions

  • Setting SMART Goals

3 Videos

  • Developing a Metrics-Orientation
  • Getting to the Top of the Leaderboard
  • What Metrics Do SDRs Track?

1 Readings

  • The Importance of Goal-Orientedness in Sales

Understanding Your Working Style and Energy Patterns

    • 2 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Understanding Your Working Style and Energy Patterns

1 Discussions

  • Optimizing Your Working Style and Energy Patterns for Maximum Results

2 Videos

  • Understanding Your Working Style
  • Understanding Your Energy Patterns

2 Readings

  • Managing Your Most Important Resource: Time
  • Managing Your Energy Like a Pro

Using the 80:20 Principle to Optimize and Prioritize

    • 3 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Using the 80:20 Principle to Optimize and Prioritize

3 Videos

  • Introduction to Time Management and Prioritization
  • Introduction to the 80:20 Rule
  • SV Academy Ambassadors: Tips on Time Management

1 Readings

  • Learning More About The 80:20 Rule in Business

Making Habits Out of Tactical Strategies

    • 4 Videos
    • 2 Readings
    • 1 Discussion
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Making Habits Out of Tactical Strategies

1 Peer Review

  • Building a Weekly SDR Calendar

1 Discussions

  • Protecting Your Time Through Feedback

4 Videos

  • Habit-Formation and the Importance of Habits
  • Optimizing Your Calendar
  • Review of Week 3: Crush Goals through Time Management and Prioritization
  • Peer Review Instructions and Sample - Week 3

2 Readings

  • Time Management and Prioritization Playbook
  • SV Academy Time Management & Prioritization Templates

Taking 100% Accountability

    • 1 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Practice Quiz: Taking 100% Accountability

1 Discussions

  • Radical Responsibility and You

1 Videos

  • Taking Full Accountability

2 Readings

  • Are You Above or Below the Line?
  • Are You Taking 100% Responsibility?

Thriving With Curiosity

    • 1 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Thriving With Curiosity

1 Discussions

  • Navigating Professional Dilemmas WIth Curiosity

1 Videos

  • Coachability: The Key to Success

1 Readings

  • Learning through Curiosity

Excelling Through Collaboration and Competition

    • 5 Videos
    • 1 Discussion
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Excelling through Collaboration and Competition

1 Peer Review

  • Taking Responsibility for Disruptions to Your Plan

1 Discussions

  • Getting Curious about Conflict

5 Videos

  • Excelling through Collaboration and Competition
  • SDR Teamwork
  • Review of Week 4: Collaborate in a Top-Performing Team
  • Course Review: Groundwork for Success in Sales Development
  • Peer Review Instructions and Sample - Week 4

Auto Summary

"Groundwork for Success in Sales Development" is a foundational course offered by Coursera, focusing on the role of a Sales Development Representative (SDR) in the tech industry. Led by expert instructors, this course emphasizes emotional literacy, strategic thinking, and time management. Over approximately 1200 minutes, learners will gain critical skills for personal and professional growth. Ideal for those eager to enhance their tech sales career, it requires basic communication skills, computer literacy, and social media familiarity. Subscription starts at the Starter level.

Ernest Owusu
Instructors

Ernest Owusu

NaOmi Furukawa
Instructors

NaOmi Furukawa

Akhil Cherukupally
Instructors

Akhil Cherukupally

Alicia Mitchell
Instructors

Alicia Mitchell

Marcos Serna
Instructors

Marcos Serna

Trailhead
Instructors

Trailhead

Lara Arabi
Instructors

Lara Arabi

Andrae Washington
Instructors

Andrae Washington