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Management Foundations in the Hospitality Industry
  • Level Foundation
  • المدة 7 ساعات hours
  • الطبع بواسطة University of North Texas
  • Offered by

عن

This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations. Upon successful completion of this course, you will be able to: 1. Understand how HR departments analyze resource allocation for jobs and the factors which influence job design. 2. Understand how HR departments determine the most effective methods of recruiting talent. 3. Identify and implement best practices when it comes to interviewing candidates. 4. Appreciate the importance of a well-designed employee training and socialization program. 5. Understand the importance of performance appraisals and how they can be used to guide professionals on promotion, termination, and liability avoidance. 6. Understand how an organization can avoid legal liability for "negligent hiring." All required readings are delivered in the course modules. These include external links, articles, graphics, and videos. The course is comprised of the following elements: • Topic videos: In each module, the concepts you need to know will be presented in short introductory videos. You may stream these videos for playback within the browser by clicking on their titles or downloading the videos • Discussions: This course provides activity guides as you progress through each lesson. • Quizzes: You will have practice quizzes throughout the course to check for understanding.

الوحدات

Getting Started

    • 6 Readings
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6 Readings

  • Copyright Notice for MOOCs
  • Technical Requirements & Skills
  • Policies
  • Getting Help
  • Web Accessibility & Privacy
  • My Day in the Life at UNT

Course Introduction

    • 1 Videos
    • 5 Readings
    • 1 Discussion
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1 Discussions

  • Introduce Yourself

1 Videos

  • Welcome to Management Foundations in the Hospitality Industry

5 Readings

  • Course Introduction
  • Meet Your Instructor
  • Syllabus and Course Schedule
  • Join UNT's BAAS Program Today!
  • Join UNT's BSGB Program Today!

Module 1: Introduction to HR, Job Analysis, and Design: Course Materials and Assignments

    • 1 Videos
    • 2 Readings
    • 1 Discussion
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1 Discussions

  • Automated Check-in Kiosks

1 Videos

  • HR, Job Analysis, and Design Introduction

2 Readings

  • Introduction to HR, Job Analysis, and Design Overview
  • Introduction to HR, Job Analysis, and Design PowerPoint

Module 2: Planning, Recruiting, and Talent Selection: Course Materials and Assignments

    • 4 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Introduction to HR, Planning, Recruiting, and Talent Selection Quiz

1 Discussions

  • Managing Staffing Requirements

4 Videos

  • Planning & Recruiting Introduction
  • Planning & Recruiting Audio Lecture
  • Talent Selection Introduction
  • Talent Selection Audio Lecture

1 Readings

  • Planning & Recruiting Overview

Module 3: Orientation, Socialization, and Culture: Course Materials and Assignments

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Orientation, Socialization, and Culture Quiz

1 Discussions

  • New Employee Orientation

2 Videos

  • Orientation, Socialization, and Culture Introduction
  • Orientation, Socialization, and Culture Audio Lecture

1 Readings

  • Orientation, Socialization, and Culture Overview

Module 4: Training and Development: Course Materials and Assignments

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Final Comprehension Check

1 Discussions

  • What About Training?

2 Videos

  • Training and Development Introduction
  • Training and Development Audio Lecture

1 Readings

  • Training and Development Overview

Auto Summary

Discover the essentials of managing in the hospitality industry with "Management Foundations in the Hospitality Industry." This foundational course, led by Coursera, covers motivation, leadership, HR management, ethics, and consumer experiences. Designed for personal development, it includes engaging videos, discussions, and quizzes over a 420-minute duration. Ideal for beginners, it offers Starter and Professional subscription options. Perfect for those looking to excel in hospitality management.

Todd Uglow
Instructor

Todd Uglow