Soft Skills: Develop Interpersonal Skills

عن

The most essential skills needed to be successful in your professional life is being able to effectively communicate and interact with the people you work with. These are called interpersonal skills. Being able to talk with your co-workers in a way that establishes respect and eminence is an incredibly important ability to have in the workplace.

This short, self-paced course will teach you the skills you need in order to communicate and interact with people in a way that shows confidence and gives them a sense of trust. In this course you will learn skills such as asserting your influence, different communication styles, listening skills, and more!

No matter where you work, conflicts are something that will naturally arise, and after taking this course you will be able to recognize and apply the interpersonal skills you need in order to resolve them. The skills offered in this course are foundational soft skills to have, and will take you one step closer to professional success.

This short course can be taken by anyone who wants to learn, no matter how much experience you have. Whether you are taking this course as a career starter or skill refresher, this course is for everyone!

This course is part of the People and Power Skills Professional Certificate from IBM, that consists of a series of short courses to help you develop essential soft skills for success in the workplace.

What you will learn

• Analyze different communication styles as well as their strengths and weaknesses and when they are appropriate to use

• Build and maintain trust with your co-workers and increase your influence and eminence in the workplace

• Identify ways to approach and mediate workplace conflicts

• Demonstrate active listening skills to enhance your understanding of workplace issues

Syllabus

The course is composed of the following lessons:

- Interpersonal skills: An overview

- About the course

- Topic 1: What is my communication style?

- Topic 2: How can I become a better communicator?

- Topic 3: How can I behave assertively?

- Topic 4: How can I increase my influence?

- Topic 5: How should I approach workplace conflict?

- Topic 6: How can I resolve workplace conflict?

- Course-end Assessment