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Types of Conflict
  • Level Foundation
  • المدة 5 ساعات hours
  • الطبع بواسطة University of California, Irvine
  • Offered by

عن

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

الوحدات

Get Started!

    • 1 Videos
    • 3 Readings
Show info about module content

1 Videos

  • Welcome Video

3 Readings

  • Course Overview
  • About Our Guest Speakers
  • Pre-Course Survey

Different Types of Conflict

    • 8 Videos
Show info about module content

8 Videos

  • Different Types of Conflict Lesson 1
  • Different Types of Conflict Lesson 2
  • Case Study: Working Overtime
  • Case Study: Dominating Team Member
  • Case Study: Communicating with Coworker
  • Interview with Brent Rasmussen
  • Different Types of Conflict Lesson 1 Debrief
  • Different Types of Conflict Lesson 2 Debrief

Additional Materials

    • 3 Videos
Show info about module content

3 Videos

  • Book Review: MGMT 3
  • Book Review: The Courageous Follower
  • Resource: Change Style Indicator

Positive Aspects of Conflict

    • 9 Videos
Show info about module content

9 Videos

  • Positive Aspects of Conflict Lesson 1
  • Positive Aspects of Conflict Lesson 2
  • Case Study: Finders Keepers
  • Case Study: Professional Dress
  • Case Study: Benefits Issue
  • Interview with Joseph Chatelle
  • Interview with Chris O'Neal
  • Positive Aspects of Conflict Lesson 1 Debrief
  • Positive Aspects of Conflict Lesson 2 Debrief

Assignment 1

    • 1 PeerReview
Show info about module content

1 Peer Review

  • Positive Aspects of Conflict

Positive Ways of Dealing with Conflict

    • 8 Videos
Show info about module content

8 Videos

  • Positive Ways of Dealing with Conflict Lesson 1
  • Positive Ways of Dealing with Conflict Lesson 2
  • Case Study: Performance Evaluation
  • Case Study: Silence is Acceptance
  • Case Study: Dealing with Young Workers
  • Interview with Karen Kaye
  • Positive Ways of Dealing with Conflict Lesson 1 Debrief
  • Positive Ways of Dealing with Conflict Lesson 2 Debrief

Additional Materials

    • 2 Videos
Show info about module content

2 Videos

  • Book Review: Crucial Confrontations
  • Book Review: Leadership, Theory, Skill Development

Assignment 2

    • 1 PeerReview
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1 Peer Review

  • Dealing With Conflict in Our Lives

Course Wrap-up

    • 1 Videos
    • 2 Readings
Show info about module content

1 Videos

  • End of Course Video

2 Readings

  • Message from UCI Extension
  • Post-Course Survey

Auto Summary

Enhance your conflict management skills with Coursera's "Types of Conflict" course, focused on identifying and resolving conflicts positively. Led by expert instructors, this foundational course in the Business & Management domain spans 300 minutes of engaging video lessons, case studies, and interviews. It includes in-video quizzes and peer-reviewed assignments to solidify your learning. Ideal for professionals seeking to turn conflicts into opportunities, this course is available under the Starter subscription.

Najla DeBow
Instructor

Najla DeBow