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Design Conversational Flows for your Agent

Design Conversational Flows for your Agent

This is a self-paced lab that takes place in the Google Cloud console. Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.

  • Course by
  • Self Paced
  • 2 ساعات
  • الإنجليزية
الاشتراك الشهري
متضمن في
  • الباقة الإبتدائية @ AED 99 + VAT
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Fundamentals of Operations, with Goldman Sachs 10,000 Women

Fundamentals of Operations, with Goldman Sachs 10,000 Women

This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level. In this course, you will learn about operations management and identify and refine your own business operations and processes. You will explore how these can be developed and managed, both to maximise customer satisfaction and support business growth. In the exercises, you will examine the purpose of process mapping and use this to evaluate your current business processes as your business grows.

  • Course by
  • Self Paced
  • 4 ساعات
  • الإنجليزية
الاشتراك الشهري
متضمن في
  • الباقة الإبتدائية @ AED 99 + VAT
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Architecting Solutions on AWS

Architecting Solutions on AWS

Are you looking to get more technical? Are you looking to begin working in the cloud, but don’t know where to go next? Are you looking to up your game by prepping for the AWS Solutions Architect Associate Exam? Do you see yourself as a cloud consultant, but can’t quite envision how your days would be? Are you puzzled how to match a customer’s requirements with the right AWS services/solutions? If so, you are in the right place!!

  • Course by
  • Self Paced
  • 21 ساعات
  • الإنجليزية
الاشتراك الشهري
متضمن في
  • الباقة الإبتدائية @ AED 99 + VAT
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