Generative AI for Business Leaders
This condensed course is designed to equip business leaders with an essential understanding of generative artificial intelligence.
Advertising with Meta
This Pathway will throw light upon how it is imperative for individuals and businesses to employ Cybersecurity in the usage of IoT.
How Google does Machine Learning
This course explores what ML is and what problems it can solve. The course also discusses best practices for implementing machine learning.
دوراتنا
Retail Customer Service
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers.
- مقدم بواسطة
التعلم الذاتي 
22 ساعات 
الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
مندوب مبيعات HubSpot
Whether you're completely new to sales and looking to start a new career, or you want to grow in your current sales role, this five-course career training program from the inbound sales experts at HubSpot can help you reach your career goals. You’ll start by learning the basics of sales enablement and how sales and marketing teams can collaborate to create and keep relationships with their targeted buyers. You’ll develop data-driven sales goals and influential content to enable you to achieve those goals.
- مقدم بواسطة
- التعلم الذاتي
- عربي
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Digital Channel Planning and E-Commerce Strategy
Digital Marketing Institute is the global standard in Digital Marketing Certification. Our mission is to give our students the confidence and knowledge they need to advance in their careers through this specialization. Research shows that retail customers switch channels during their purchase-decision journey. Many of us research products online at home, or on-the-go using a mobile device, while checking online reviews and comparing prices. The final decision to purchase may happen online, or in a traditional brick-and-mortar store.
- مقدم بواسطة
- التعلم الذاتي
- 12 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Customer Relationship Management
Customer Relationship Management (CRM) is a comprehensive course that explores various aspects of CRM, from data-driven strategies to customer segmentation and loyalty programs. The course is designed in three stages, each building upon the previous one, and includes self-paced learning with pre-recorded video lectures, exercises, and interactive quizzes.
- مقدم بواسطة
- التعلم الذاتي
- 9 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Inventory Management
Inventory is a strategic asset for organizations. The effective management of inventory can minimize a company’s spending while dramatically increasing its profit. In this course, we will explore how to use data science to manage inventory in uncertain environments, how to set inventory levels based on customer service requirements, and how to calculate inventory for products that have short sales cycles.
- مقدم بواسطة
- التعلم الذاتي
- 6 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Introduction to Customer Service
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
- مقدم بواسطة
- التعلم الذاتي
- 19 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Reports, Dashboards, and Customer Success in Salesforce
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator. This fourth course goes into more depth on how a sales operations specialist would use Sa
- مقدم بواسطة
- التعلم الذاتي
- 31 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
How to Analyze Tweet Engagement with Twitter Analytics
Twitter is a dynamic social media platform that prides itself on furthering conversations in real-time. Known as a platform that features short-form text it is intended to be brief, direct, impactful, and a living source of information. Businesses are increasingly taking part in this conversation and are finding new and different ways to further their brand experience on this increasingly popular platform. In this project, learners will learn how to use Twitter Analytics to analyze tweet engagement using Twitter Analytics.
- مقدم بواسطة
- التعلم الذاتي
- 1 ساعات
- الإنجليزية
مجاني
اعرف المزيد
Sales Reporting with HubSpot
In this course, you will use your business data and identify key metrics in order to report on sales with HubSpot’s dashboards. First, you will learn how to operate a data-driven business and how to audit, clean, and organize your data within HubSpot’s CRM. You will then learn to identify the key metrics used to analyze your data on sales and customer service success, within the stages of the Inbound Methodology. This will cover types of testing, using the Sales Hub tools, and reporting in each stage of the methodology.
- مقدم بواسطة
- التعلم الذاتي
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Preparing for Your Call Center Customer Service Role
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
- مقدم بواسطة
- التعلم الذاتي
- 4 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Introduction to Microsoft Dynamics 365
Learners who complete this course will receive 50% off of the MB-910 Microsoft Certification Exam. Being able to maximize your usage of a customer relationship management (CRM) tool like Microsoft Dynamics is a powerful way to strengthen relationships with customers and help keep yourself organized. But with tools that are so comprehensive, where do you begin? By the end of this course, you will be able to utilize the tools found within Microsoft Dynamics 365. You’ll build up your knowledge of the tools through a series of readings, videos, practice quizzes and graded assessments.
- مقدم بواسطة
- التعلم الذاتي
- 11 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Low Intermediate English: Shopping & Customer Service
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime.
- مقدم بواسطة
- التعلم الذاتي
- 19 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Introduction to CRM with HubSpot
In this project, we will develop and utilize a CRM in HubSpot and learn how to utilize our CRM to better grow and manage our business. HubSpot is a cloud-based customer relationship management (CRM) platform that can improve all aspects of your business. The HubSpot CRM is a launching pad to all other customer-facing teams as it houses all customer data ranging from contact information to detailed communication logs. HubSpot allows you to incorporate your sales, marketing, and customer service processes into one, all-inclusive platform with their CRM as the foundation.
- مقدم بواسطة
- التعلم الذاتي
- 2 ساعات
- الإنجليزية
مجاني
اعرف المزيدRepresentante de Ventas de HubSpot
Whether you're completely new to sales and looking to start a new career, or you want to grow in your current sales role, this five-course career training program from the inbound sales experts at HubSpot can help you reach your career goals. You’ll start by learning the basics of sales enablement and how sales and marketing teams can collaborate to create and keep relationships with their targeted buyers. You’ll develop data-driven sales goals and influential content to enable you to achieve those goals.
- مقدم بواسطة
- التعلم الذاتي
- الإسبانية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Preparing for Your Retail Customer Service Role
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
- مقدم بواسطة
- التعلم الذاتي
- 6 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Interacting with Customers
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
- مقدم بواسطة
- التعلم الذاتي
- 22 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course.
- مقدم بواسطة
- التعلم الذاتي
- 24 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Create a Customer Service Survey in Microsoft Forms
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys.
- مقدم بواسطة
- التعلم الذاتي
- 1 ساعات
- الإنجليزية
مجاني
اعرف المزيد
IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency.
- مقدم بواسطة
- التعلم الذاتي
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure.
- مقدم بواسطة
- التعلم الذاتي
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Supply Chain Analytics
Welcome to Supply Chain Analytics - the art and science of applying data analytics to assess and improve supply chain performance! A supply chain is a complex system with conflicting objectives of cost efficiency and customer satisfaction. Supply chain management is becoming increasingly data driven. Through the real-life story and data of a major US telecommunication company, you will learn the analytics tools / skills to diagnose and optimize a supply chain. Upon completion of this course, you will be able to 1.
- مقدم بواسطة
- التعلم الذاتي
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Analyze Data in a Model Car Database with MySQL Workbench
In this project, you’ll perform exploratory data analysis for Mint Classics Company, a retailer of model cars. The company is looking to close one of its storage facilities. Your objective is to recommend inventory reduction strategies that won’t negatively impact customer service. Using MySQL Workbench, you’ll familiarize yourself with the sample database, run SQL queries to identify factors affecting storage space and propose inventory reduction approaches.
- مقدم بواسطة
- التعلم الذاتي
- 3 ساعات
- الإنجليزية
مجاني
اعرف المزيد
CVS Health Retail Customer Service
The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service. This program uniquely prepares you for your new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone.
- مقدم بواسطة
- التعلم الذاتي
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
Call Center Customer Service
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.
- مقدم بواسطة
- التعلم الذاتي
- 20 ساعات
- الإنجليزية
الاشتراك الشهري
متضمن في- الباقة الإبتدائية @ AED 99 + VAT
- الباقة الاحترافية @ AED 149 + VAT
ChatGPT with Python: Build a Chatbot With the OpenAI API
Did you know that a sophisticated AI chatbot could dramatically reduce customer service costs while improving customer satisfaction? In this hands-on project, 'ChatGPT with Python: Build a chatbot with the OpenAI API', you'll utilise the backend capabilities of OpenAI's ChatGPT API to design and build an AI-powered Tech Support Chat that achieves this exact goal for your company, ZooCorp.
- مقدم بواسطة
- التعلم الذاتي
- 2 ساعات
- الإنجليزية
مجاني
اعرف المزيد