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Business English: Management and Leadership
  • Level Professional
  • المدة 30 ساعات hours
  • الطبع بواسطة Arizona State University
  • Offered by

عن

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for - Recruiting and training a professional team to work together with integrity and respect - Managing and participating in well-organized meetings - Making telephone conferences more efficient - Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

الوحدات

The Challenge

    • 2 Videos
    • 1 Readings
    • 1 PeerReview
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1 Peer Review

  • (Optional) Hello From___________:

2 Videos

  • Introduction
  • 1.1 I Need To Get My Team Together

1 Readings

  • 1.2 Vocabulary Preview: Staffing and Hiring

Part A: Communication Lessons - Direct and Indirect Approaches

    • 2 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • 1.4 Direct and Indirect Approaches
  • 1.7 The Indirect Approach

2 Videos

  • 1.3 Direct and Indirect Approaches
  • 1.5 More on the Indirect Approach

1 Readings

  • 1.6 Example: An Indirect Message

Part B: Language Lessons - Summarizing Basics, Making Direct and Indirect Requests

    • 2 Videos
    • 1 Readings
    • 3 Assignment
Show info about module content

3 Assignment

  • 1.9 Summarizing Basics
  • 1.11 The Secret to Making Better Hires
  • 1.13 Making Direct and Indirect Requests

2 Videos

  • 1.8 Summarizing Basics
  • 1.12 Making Direct and Indirect Requests

1 Readings

  • 1.10 "The Secret to Making Better Hires"

Part C: Review and Evaluate

    • 1 Videos
    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • 1.16 Week 1 Test

1 Peer Review

  • Apply Your Knowledge! (optional) Email: Direct or Indirect Approach

1 Videos

  • 1.14 Week 1 Review

1 Readings

  • 1.15 Quizlet Vocabulary Practice: Staffing and Hiring

The Challenge

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • 2.1 The toothpaste of the future

1 Readings

  • 2.2 Vocabulary Preview: Meeting Management

Part A: Communication Lessons - Effective Meeting Practices, Remote Meeting Strategies

    • 2 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • 2.5 Effective Meeting Practices
  • 2.7 Conference Calling Strategies

2 Videos

  • 2.3 Effective Meeting Practices
  • 2.6 Conference Calling

1 Readings

  • 2.4 Example: Agenda

Part B: Language Lessons - Future Tense Contractions, Writing Effective Summaries

    • 2 Videos
    • 1 Readings
    • 3 Assignment
Show info about module content

3 Assignment

  • 2.9 Future Tense Contractions
  • 2.11 Future of Meetings
  • 2.13 Writing Effective Summaries

2 Videos

  • 2.8 Future Tense Contractions
  • 2.12 Writing Effective Summaries

1 Readings

  • 2.10 The Future of Meetings

Part C: Review and Evaluate

    • 1 Videos
    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • 2.16 Week 2 Test

1 Peer Review

  • Apply Your Knowledge! (optional) Agenda

1 Videos

  • 2.14 Week 2 Review

1 Readings

  • 2.15 Quizlet Vocabulary Practice: Meeting Management

Bonus Features

    • 2 Readings
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2 Readings

  • "A Conference Call in Real Life" - satire
  • Global Meeting Planner

The Challenge

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • 3.1 The agenda for the day

1 Readings

  • 3.2 Vocabulary Preview: Leading and Teaming

Part A: Communication Lessons - Handling Interruptions, Conference Calling Strategies for the Non-Native Speaker

    • 2 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • 3.6 Communication Lesson Review

2 Videos

  • 3.3 Handling Interruptions
  • 3.5 Conference Calling Tips for the Non-Native Speaker

1 Readings

  • 3.4 Amy Cuddy's TED Talk on "Power Posing"

Part B: Language Lessons - Phrases to Interrupt/Hold the Floor, Phrases for Clarification, Infinitives and Gerunds

    • 2 Videos
    • 1 Readings
    • 3 Assignment
Show info about module content

3 Assignment

  • 3.8 Strategies to interrupt/Ask for clarification
  • 3.10 Phrases for Interruption and Clarification
  • 3.12 Infinitives and Gerunds

2 Videos

  • 3.7 Strategies to interrupt/Hold the floor
  • 3.11 Infinitives and Gerunds

1 Readings

  • 3.9 Phrases for Interruption and Clarification

Part C: Review and Evaluate

    • 1 Videos
    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • 3.15 Week 3 Test

1 Peer Review

  • Apply Your Knowledge! (optional) Hold The Floor

1 Videos

  • 3.13 Week 3 Review

1 Readings

  • 3.14 Quizlet Vocabulary Practice: Leading and Teaming

Bonus Features

    • 3 Readings
Show info about module content

3 Readings

  • The Lewis Model of Cultural Norms
  • Hofstede's Cultural Comparison Tool
  • Directions for Submitting Video/Audio

The Challenge

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • 4.1 The status report

1 Readings

  • 4.2 Vocabulary Preview: Planning, Organizing & Delegating

Part A: Communication Lessons - Writing Effective Emails, Communicating Status Reports

    • 2 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • 4.4 Writing Effective Emails
  • 4.7 Communicating Status Reports

2 Videos

  • 4.3 Writing Effective Emails
  • 4.5 Communicating Status Reports

1 Readings

  • 4.6 Example: Status Report

Part B: Language Lessons - Concise Language for Business, Reading/Speaking Numbers

    • 2 Videos
    • 1 Readings
    • 3 Assignment
Show info about module content

3 Assignment

  • 4.9 Business Communication/Concise Language
  • 4.11 Changing Nouns to Verbs
  • 4.13 Reading Numbers

2 Videos

  • 4.8 Business Communication/Concise Language
  • 4.12 Reading Numbers

1 Readings

  • 4.10 Business Writing Tips-Changing Nouns to Verbs

Part C: Review and Evaluate

    • 2 Videos
    • 2 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • 4.18 Week 4 Test

1 Peer Review

  • Apply Your Knowledge! (optional) Status Report/Summary Section

2 Videos

  • 4.14 Week 4 Review: Part 1
  • 4.15 Week 4 Review: Part 2

2 Readings

  • 4.16 Incomplete Status Report
  • 4.17 Quizlet Vocabulary Practice: Planning, Organizing & Delegating

The Challenge

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • 5.1 Like a coach

1 Readings

  • 5.2 Vocabulary Preview: Managing & Coaching

Part A: Communication Lessons - Coaching and Mentoring, Effective Teaming

    • 2 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • 5.4 Coaching and Mentoring
  • 5.7 Phases of Group Development

2 Videos

  • 5.3 Coaching and Mentoring
  • 5.5 Effective Teaming

1 Readings

  • 5.6 Tuckman's Phases of Group Development

Part B: Language Lessons - First Conditionals, Phrases for Active Listening and Feedback

    • 2 Videos
    • 1 Readings
    • 3 Assignment
Show info about module content

3 Assignment

  • 5.9 First Conditionals
  • 5.11 Active Listening Skills
  • 5.13 Strategies for Active Listening and Feedback

2 Videos

  • 5.8 First Conditionals
  • 5.12 Strategies for Active Listening and Feedback

1 Readings

  • 5.10 Active Listening Skills

Part 3: Review and Evaluate

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • 5.16 Week 5 Test

1 Videos

  • 5.14 Week 5 Review

1 Readings

  • 5.15 Quizlet Vocabulary Practice: Managing and Coaching

Review

    • 2 Videos
    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • 6.3 Final Examination

1 Peer Review

  • 6.4 Apply Your Knowledge! (optional) Email Synthesis

2 Videos

  • 6.1 Review Video 1 Optional Email Peer Review
  • 6.2 Review Video 2 Optional Email Peer Review

1 Readings

  • 6.5 Credits

Auto Summary

Enhance your business communication skills with "Business English: Management and Leadership" on Coursera. This course is designed for business executives and managers who use English in their careers, focusing on recruiting teams, managing meetings, conducting efficient teleconferences, and writing professional emails. Over 1800 minutes, you will follow a newly promoted manager’s journey, gaining practical skills and immediate feedback from global professionals. Ideal for professionals, the course offers Starter and Professional subscription options. Join now to elevate your business communication proficiency.

Wanda Huber
Instructors

Wanda Huber

Andrea Mürau Haraway
Instructors

Andrea Mürau Haraway

Jenny Young
Instructors

Jenny Young

Jessica Cinco
Instructors

Jessica Cinco