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Client Intake, Assessments, Skill Analysis and Planning
  • Level Foundation
  • المدة 19 ساعات hours
  • الطبع بواسطة Goodwill Industries International
  • Offered by

عن

You have begun your journey toward becoming a Career Coach or Navigator because you are passionate about helping people earn a good living and find fulfilling work. Now continue that journey in this second course in the Career Coach and Navigator Professional Certificate. This course will equip you with the skills and knowledge to recruit people, complete the intake process, assess a person’s skills, and work with the person to create an action plan. By the end of the course, you will be able to: 1. Assist people in career exploration and development. 2. Help people identify personal interests that map to career goals and career possibilities. 3. Inform people of the programs, services, and resources available to them. 4. Identify barriers to employment. 5. Assist people in planning career moves and developing essential skills to help them be successful in the workforce. 6. Guide people towards sustainable career paths. 7. Assist people who desire to pursue a career, make a career change, or work towards career advancement. To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first course in the program so you can build on the knowledge and skills from that course here.

الوحدات

Recruitment and Outreach Activities

    • 7 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Recruitment and Outreach Strategies Quiz

1 Discussions

  • What virtual or digital outreach methods will you try?

7 Videos

  • Introduction to Career Coach and Navigator Professional Certificate
  • Introduction to Client Intake, Assessments, Skill Analysis and Planning
  • What Are Outreach and Recruitment?
  • Community Events
  • The Power of Street Outreach/Grassroots Recruitment
  • Working with External Partners
  • Presentation Skills

2 Readings

  • Welcome to the Course
  • Virtual/Digital Outreach Case Study

Marketing and Recruiting

    • 5 Videos
    • 2 Readings
    • 3 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Strategies for Marketing and Recruiting Quiz

3 Discussions

  • What recruitment strategies do you use?
  • What are some ways that you can build engagement with your audience?
  • How will you analyze and track data?

5 Videos

  • Recruitment Strategies
  • Agility in Recruitment
  • Use of Technology Tools in Marketing and Recruitment
  • Building Engagement
  • Analyzing Recruitment Data

2 Readings

  • Recruiting Adult Learners and Non-Traditional Students
  • Tracking Results Case Study

Five Sector Framework

    • 3 Videos
    • 2 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Recruiting, Marketing and Outreach Quiz

2 Discussions

  • What is your strategy for developing partnerships?
  • What types of career connections will you work toward?

3 Videos

  • The Five Sectors Overview
  • Partnerships
  • Networking

2 Readings

  • Understanding How the Five Sectors Work
  • Maintaining Connections

Client Intake

    • 3 Videos
    • 2 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • The Client Intake Process Quiz

2 Discussions

  • What will you do to ensure success in managing your client load?
  • How will you cultivate trust and safety with your clients?

3 Videos

  • Setting Appointments
  • Managing Client Load
  • Establishing Rapport and Building Credibility

2 Readings

  • Techniques for Establishing Rapport
  • Cultivating Trust and Safety Case Study

Finalizing and Applying the Coaching Agreements

    • 3 Videos
    • 3 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Implementing Coaching Agreements Quiz

2 Discussions

  • At what points on the client's journey do you anticipate providing the most support?
  • What time management issues have you experienced?

3 Videos

  • Embodying a Coaching Mindset
  • Understanding the Client’s Journey
  • Establishing and Maintaining the Coaching Agreement

3 Readings

  • How to Apply the Coaching Mindset
  • Exploring the Client’s Interests and Motivations
  • Coaching Agreement Best Practices

Project and Case Management

    • 4 Videos
    • 2 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Client Intake and Business Processes Quiz

2 Discussions

  • What project and case management strategies resonated most with you?
  • How will ensure your clients' information remains confidential?

4 Videos

  • Project and Case Management Skills
  • Taking Comprehensive Case Notes
  • PII and Privacy
  • Report Writing and Data Entry

2 Readings

  • Data Security Policies and Confidentiality
  • Time Management

Client Interviews

    • 5 Videos
    • 2 Readings
    • 3 Discussion
    • 1 Assignment
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1 Assignment

  • Client Interview Skills Quiz

3 Discussions

  • How will you build trust with clients?
  • What helped you uncover your career goals?
  • How will you apply criticial thinking to help clients discover their skills and career goals?

5 Videos

  • Conducting Client Interviews
  • Uncovering Client Career Goals
  • Defining the Client’s Skills
  • Critical Thinking
  • Evoking Awareness

2 Readings

  • Building Trust Case Study
  • How to Uncover Client Career Goals

Career Assessments

    • 7 Videos
    • 1 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Using Career Assessments Effectively Quiz

2 Discussions

  • So many assessments! How do you maintain trust and rapport?
  • Which assessments would select, and how will you use the analysis results?

7 Videos

  • Career Development Assessments
  • Personality Assessments
  • Skill and Behavioral Assessments
  • Educational Assessments
  • Interest and Aptitude Assessments (O*NET)
  • Population and Career Specific Assessment
  • Interpreting Assessments

1 Readings

  • Deciding Which Assessments to Use

Client Needs Assessment and Gap Analysis

    • 6 Videos
    • 1 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Skills Assessment and Analysis Quiz

2 Discussions

  • How will you help clients identify their skills gaps?
  • How would you use the LMI to align the client's skills with the right career?

6 Videos

  • Skill, Credential, and Competencies Analyses
  • Skill Gap Analysis Strategies
  • Understanding Job Market Skill Requirements
  • Using Labor Market Information (LMI)
  • Identifying Transferable Skills
  • Conducting a Needs Assessment

1 Readings

  • Aligning Skills to Career Goals Case Study

Planning and Goal Setting

    • 3 Videos
    • 1 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Helping Clients Plan and Set Goals Quiz

2 Discussions

  • How would you help the client develop a plan to achieve their goal?
  • Create a SMART goal for yourself

3 Videos

  • Career Planning Processes
  • Breaking Goals Into Manageable Steps
  • Developing Service Plans

1 Readings

  • Writing SMART Goals

Designing Actions

    • 5 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Designing Actions for Client Success Quiz

1 Discussions

  • What are some additional ways to help clients overcome barriers?

5 Videos

  • Brainstorming with the Client
  • Exploring Career Options with Clients
  • Identifying Resources to Overcome Barriers
  • Financial Literacy, Planning and Counseling
  • Communication Tips for Discussion Financial Plans with Clients

2 Readings

  • Creating and Communicating Financial Plans Case Study
  • How would you encourage the client to follow the financial plan?

Facilitate Progress and Accountability

    • 3 Videos
    • 2 Readings
    • 1 Discussion
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Designing for Actions and Accountability Quiz

1 Peer Review

  • Assessing Skills and Career Planning

1 Discussions

  • How will you adjust the coaching plan and keep the client on track?

3 Videos

  • Adjusting the Coaching Plan
  • The Power of Offering Encouragement and Celebrating Successes
  • Setting Up Touchpoints for Accountability

2 Readings

  • Keeping Clients on Track Case Study
  • Case Study

Auto Summary

Embark on your journey as a Career Coach or Navigator with this comprehensive course in Personal Development. Led by Coursera, it focuses on client intake, assessments, skill analysis, and planning. Over 1140 minutes, you'll gain essential skills to assist individuals in career exploration, identify career goals, inform about resources, and plan career moves. Perfect for beginners, the course requires no prior experience but benefits from completing the program's first course. Available with a Starter subscription, it's designed for those passionate about guiding others toward fulfilling, sustainable careers.

Goodwill Academy
Instructor

Goodwill Academy