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Effective Communication for Today’s Leader
  • Level Professional
  • المدة
  • الطبع بواسطة Tecnológico de Monterrey
  • Offered by

عن

Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues. Being a good communicator is synonym to being a good leader. Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.

الوحدات

Opening

    • 7 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Initial Self-Diagnosis

7 Readings

  • General objective and list of topics
  • Schedule
  • Frequent questions
  • Evaluation
  • Methodology
  • Policies
  • Initial Self-Diagnosis

1.1 Concept and communication levels

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. What is communication?

1 Discussions

  • Networking topic 1. Human communication levels

1 Videos

  • What is communication?

4 Readings

  • Introduction
  • Communication Elements
  • Infographic. Human communication levels
  • To know more

1.2 Communication skills

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Interpersonal communication skills

1 Videos

  • Interpersonal communication skills

2 Readings

  • PDF. Recommendations for clear direct communication
  • Infographic. Interpersonal communication skills

Contextualized situation

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Contextualized situation

1 Readings

  • Contextualized situation

Evaluation of Topic 1

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 1

2 Readings

  • Evaluation of Topic 1. Human communication levels
  • Invitation to continue with the next topic

2.1 Diferences between agressiveness, non- assertiveness , and assertiveness

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. What is assertiveness?

1 Discussions

  • Networking topic 2. Assertive communication

1 Videos

  • What is assertiveness?

4 Readings

  • Introduction
  • Assertiveness as a communication skill
  • Infographic. Assertive communication
  • To know more

2.2 A technique for planning our communication: the DESC Script

    • 1 Videos
    • 3 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Planning communication

1 Videos

  • Planning communication

3 Readings

  • PDF. The assertive leader
  • Infographic. DESC Script for assertive messages
  • Individual practice with peer evaluation description

Evaluation of Topic 2

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 2

2 Readings

  • Evaluation of Topic 2. Assertive communication
  • Invitation to continue with the next topic

3.1 Listening levels: hearing, listening, and empathizing

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Levels of listening: hearing, listening, and empathizing

1 Discussions

  • Networking topic 3. Empathetic listening

1 Videos

  • Levels of listening: hearing, listening, and empathizing

4 Readings

  • Introduction
  • Dialogue and empathy as tools to resolve conflicts
  • Infographic. Levels of depth in listening
  • To know more

3.2 The technique of empathetic listening: typical responses vs. empathetic responses

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Steps for effective listening

1 Videos

  • Steps for effective listening

2 Readings

  • PDF. Empathy as a tool for active listening
  • Infographic. The technique of empathetic listening

Challenge

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Challenge

1 Readings

  • Challenge

Individual practice with peer evaluation

    • 1 PeerReview
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1 Peer Review

  • Delivery of the final project evaluated by pairs

Evaluation of Topic 3

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 3

2 Readings

  • Evaluation of Topic 3. Empathetic listening
  • Invitation to continue with the next topic

4.1 Recognizing good and bad performance

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Use and benefits of feedback

1 Discussions

  • Networking topic 4. Performance feedback

1 Videos

  • Use and benefits of feedback

4 Readings

  • Introduction
  • The feedback cycle
  • Infographic. Key feedback actions
  • To know more

4.2 The GROW Model: steps for conducting a feedback session

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. The GROW Model: steps for conducting a feedback session

1 Videos

  • The GROW Model: steps for conducting a feedback session

2 Readings

  • PDF. Frequent errors when giving feedback
  • Infographic. The GROW Model

Evaluation of Topic 4

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 4

1 Readings

  • Evaluation of Topic 4. Performance feedback

Final Exam

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Final Exam

1 Readings

  • Final Exam

Final Self-Diagnosis

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Final Self-Diagnosis

1 Readings

  • Final Self-Diagnosis

Closure

    • 1 Readings
    • 1 Plugin
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1 Readings

  • Closure

Auto Summary

Unlock the power of effective communication with this professional-level course from Coursera. Designed for leaders, it focuses on enhancing interpersonal and group communication skills. Ideal for managers and professionals aiming to improve business environments and achieve better results. Available through Starter and Professional subscriptions.

Carlos Alberto Tena Sánchez
Instructor

Carlos Alberto Tena Sánchez