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Create Customer Support Data with Google Sheets
  • Level Foundation
  • المدة 3 ساعات hours
  • الطبع بواسطة Coursera Project Network
  • Offered by

عن

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

الوحدات

Create Customer Support Data with Google Sheets

    • 1 Readings
    • 1 Discussion
    • 1 Plugin
    • 1 Lab
    • 1 Assignment
Show info about module content

1 Assignment

  • Graded Quiz: Test your Project understanding

1 Discussions

  • How will you use a Google Sheet dashboard?

1 Labs

  • Create Customer Support Data with Google Sheets

1 Readings

  • Project-based Course Overview

Auto Summary

Embark on a beginner-friendly journey with "Create Customer Support Data with Google Sheets" in the IT & Computer Science domain. Guided by Coursera, you'll learn to transform raw customer support data into insightful metrics using Google Sheets. This 180-minute course covers formulas, linking tabs, and evaluating service standards. Ideal for North American learners, it’s available for free. Perfect for those eager to enhance their data management skills.

Melissa Al-Shaer
Instructor

Melissa Al-Shaer