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Virtual Agent Development in Dialogflow CX for Citizen Devs

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Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX. This is an intermediate course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Conversational Design Fundamentals" course.

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"Virtual Agent Development in Dialogflow CX for Citizen Devs" is an intermediate IT & Computer Science course by Coursera. Led by expert instructors, it focuses on developing customer conversational solutions with Contact Center AI. Ideal for conversational designers, citizen developers, and software developers, the course spans 720 minutes and requires prior completion of "CCAI Conversational Design Fundamentals." Available through Starter and Professional subscriptions, it offers a deep dive into adding voice communication to virtual agents using Dialogflow CX. Perfect for those looking to enhance their skills in conversational AI development.