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Our Courses
Storytelling for Social Change
Use stories to deliver messages that affect people. Learn how to craft a story that develops empathy and delivers impact.
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Course by
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Self Paced
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English
Empathy and Emotional Intelligence at Work
Learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.
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Course by
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Self Paced
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English
Workplace Culture for Everyone
By the end of the specialization, you will be able to: Lead others by influencing their performance and understanding through effective communication skills. Send and understand messages online, mitigating miscommunication and inappropriate emotional messages. Use different tactics to eliminate or avoid common biases in group settings. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions.
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Course by
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Self Paced
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English
UX-Forschung Durchführen und Erste Konzepte Testen
„UX-Forschung durchführen und erste Konzepte testen“ ist der vierte Kurs des Zertifikatsprogramms, mit dem Sie die nötigen Fähigkeiten erwerben, um sich für Einstiegspositionen im Bereich User Experience Design (UX-Design) zu bewerben. In diesem Kurs lernen Sie, wie Sie eine Usability-Studie planen und durchführen, um Feedback zu Designs zu sammeln. Anschließend ändern Sie Ihre Low-Fidelity-Designs basierend auf den Erkenntnissen aus Ihrer Forschung. Der Kurs wird von aktuell von bei Google tätigen UX-Designschaffenden und UX-Forschenden geleitet.
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Course by
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Self Paced
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German
Leadership and Negotiation Skills
This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved. Through 3 courses, develop your skills to analyze the “social” perspective of a negotiation and its impact on successful agreements, identify and develop the most important communication skills: assertiveness and empathy, and learn the different styles and strategies of negotiation based on the expected results and their impact on the relationship between the
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Course by
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Self Paced
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English
Resilience for Everyone
By the end of the specialization, you will be able to: Identify and solve your stress and time management challenges. Develop a growth mindset and persistence in the face of challenges. Develop positive self-talk and mindfulness habits to exercise a more productive, thriving outlook. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions.
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Course by
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Self Paced
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English
UX Research
In this MOOC you will learn how to connect with users at every step of a digital product’s life and how to develop empathy and recognize insights that will nourish the design and evaluation processes.
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Course by
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Self Paced
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10
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English
Introduction to Social-Emotional Learning (SEL)
The solid foundation provided in this introductory course in SEL teaches you how to help students practice self-awareness, social-awareness, self-management, self-control, responsible decision making, and develop authentic empathy for others.
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Course by
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Self Paced
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45
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English
Identify UX Pain Points with Empathy Maps in Miro
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities.
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Course by
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Self Paced
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2 hours
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English
Generate a User Experience (UX) Onboarding Map in Miro
By the end of this project, you will be able to generate a user experience onboarding map to visualize the complete entry process that a user has at the start of their relationship with a brand so that an organization can grow longevity by ensuring that they get off on the right foot with users.
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Course by
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Self Paced
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2 hours
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English
Communicate UX Research with Empathy Maps in Miro
By the end of this project, you will be able to leverage applied empathy to interpret User Experience research so that it can be effectively communicated within an empathy map visualization. To do this, you will gain hands-on experience applying design thinking, empathy, and context from User Experience research to create an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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Course by
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Self Paced
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2 hours
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English
Get Started with User Experience (UX) Design in Miro
By the end of this project, you will be able to design and visualize an end-to-end user experience. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities and overall qualities of the customer experience in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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Course by
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Self Paced
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2 hours
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English
Developing Customer Insights with Empathy Map Canvas
By the end of this guided project, you will be able to use the empathy map canvas to develop empathetic insight on your customers.
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Course by
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Self Paced
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3 hours
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English
Create an Empathy Map in Miro
By the end of this project, you will be able to create an empathy map to gain a deeper insight into customers, opportunities to better meet their needs, and uncover any existing holes in user data.
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Course by
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Self Paced
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3 hours
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English
Get Started with Empathy Mapping the User Experience in Miro
By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met.
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Course by
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Self Paced
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3 hours
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English
Understanding Diversity & Inclusion
This course is for talent acquisition professionals who want to incorporate DE&I principles into their hiring process. Diversity and Inclusion can be followed throughout an organization, and together can impact business outcomes.
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Course by
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Self Paced
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3 hours
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English
Product and Service Development: Empathy Mapping with Miro
By the end of this project, you will be fluent in identifying and creating Empathy Maps based on persona for new products and services and in deriving opportunities from your analysis, thus generating positive results for your business venture. This project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in strategy and product development with the Miro platform to explore and analyze customer data combined with the development of Empathy Maps.
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Course by
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Self Paced
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3 hours
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English
AI, Empathy & Ethics
This nontechnical course provides an overview of artificial intelligence advancements and the ethical challenges we now face as we navigate the development, implementation, and ubiquitous global use of AI.
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Course by
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Self Paced
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4 hours
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English
Empathy for Self and Others
Empathy is something people must use every day. Empathy isn't limited to understanding other people; it's also about understanding yourself. An important key to understanding the emotions of others is understanding how you feel those emotions. Emotional intelligence and empathy aren't innate things that are fixed; they're skills that can be learned, and anyone has the potential to excel at them. This course will help you unlock that potential. With the expertise of Dr.
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Course by
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Self Paced
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6 hours
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English
How to Become a Trusted Advisor with Jagdish Sheth
With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor.
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Course by
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Self Paced
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7 hours
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English
Storying the Self: (Re)Claiming our Voices
Engage with lived experiences and identities that have often been denied a public voice. Consider the nuanced contexts of race, gender, class, language, ability, and how these impact your position as a leader and creator. You’ll question what it means to reclaim your narrative of yourself and to engage with the strength of vulnerability as a leader and creator.
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Course by
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Self Paced
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9 hours
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English
Diversity and Belonging in Businesses and Organizations
This course on Diversity and Belonging in Businesses and Organizations will support individuals, teams, and organizations to better understand and implement policies and practices that promote the inclusion as well as the belonging of all employees. We aim to cover the following topics: Policies - How to identify and understand the ways in which the structural dynamics of an organization can preclude a sense of belonging and how to use inclusive policies as a tool to foster belonging.
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Course by
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Self Paced
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10 hours
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English
The Softer Side of Science Communication
In this course, you will continue to explore how to develop and implement evidence-based methods for science communication. Here we’ll be looking at the softer but no less important side of science communication. We’ll cover the basics of human emotion, building connection with your audience through empathy and authenticity, how improv can improve your science communication game, non-verbal communication, and managing adversity in science communication. We’ll close with a discussion of how to be an inclusive and trauma-informed science communicator.
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Course by
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Self Paced
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10 hours
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English
Advancing Health Equity: A Guide to Reducing Bias in Healthcare
Bias in healthcare delivery leads to worse patient care and patient outcomes. Advancing Health Equity: A Guide for Reducing Bias in Healthcare provides you an interactive bias training that teaches skills applicable to addressing enhanced public health guidelines and approaching the work of health equity. The racial and ethnic makeup of the United States is constantly shifting, and more specifically, becoming more diverse. Such changes require a more health equity-focused workforce and health equity-minded leadership.
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Course by
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Self Paced
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11 hours
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English
Empathy, Data, and Risk
Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk. The course guides you through techniques to gather risk information by understanding a stakeholder’s thoughts, feelings, and goals. These techniques include interviewing, brainstorming, and empathy mapping.
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Course by
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Self Paced
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13 hours
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English