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Our Courses
IT Support Case Studies
This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamentals (ITF+) Certification Exam.
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Course by
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Self Paced
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53
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English
Technical Support Basics for Everyone
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.
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Course by
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Self Paced
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16
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English
IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency.
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Course by
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Self Paced
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English
Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you t…
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Course by
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Self Paced
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English
Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support.
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Course by
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Self Paced
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12 hours
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English
Tech Support Career Guide and Interview Preparation
This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing.
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Course by
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Self Paced
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8 hours
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English
IBM COBOL Software Development Practices
This course is aimed at anybody interested in COBOL or or software development. In this course, you will be introduced to core practices, systems, and methodologies associated with IBM COBOL software development. You will learn about COBOL as a self-documenting language. You will review working with existing coding. This course also covers quality assurance (QA), technical support and project management.
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Course by
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Self Paced
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18 hours
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English