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دوراتنا
Introduction to Conflict Management
Learn the fundamentals about the psychological aspects of conflicts, get acquainted to conflict management strategies and identify your own conflict style.
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Course by
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6
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الإنجليزية
Conflict Management: Negotiation
Learn the fundamentals of negotiation as a conflict management strategy and identify the strategies that will lead you to optimal outcomes and negotiation success.
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Course by
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6
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الإنجليزية
Conflict Management: Mediation
Learn the fundamentals of mediation as a conflict management strategy to effectively help others address their own conflicts.
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Course by
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6
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الإنجليزية
Conflict Management For Everyone
By the end of the specialization, you will be able to: Assess conflict types and identify the needs and responses of all conflicting parties. Identify when conflicts arise and manage them in multiple settings. Respond to conflict appropriately and brainstorm for solutions you can follow through on. Prepare for negotiations by finding alternatives and making offers to reach the best solution for all involved.
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Course by
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Self Paced
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الإنجليزية
Conflict Management
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.
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Course by
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Self Paced
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الإنجليزية
International Leadership and Organizational Behavior
Leaders in business and non-profit organizations increasingly work across national borders and in multi-cultural environments. You may work regularly with customers or suppliers abroad, or be part of a globally dispersed cross-functional team, or an expatriate manager on an international assignment. You may be a member of a global online community, or a development aid worker collaborating with an international network of partner organizations.
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Course by
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Self Paced
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17 ساعات
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الإنجليزية
Leading Diverse Teams & Organizations
In this new course, you'll gain evidence-based knowledge and practical tools to help you design and lead diverse, equitable, and inclusive (DEI) teams and organizations. Whatever your background, and wherever in the world you may be, you’ll gain tools to accelerate your personal journey to lead diverse teams and organizations. This program is specifically designed to accommodate learners from different backgrounds (gender, race, country of origin, etc) as well as different starting knowledge points (new to the topic or social justice warriors).
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Course by
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Self Paced
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22 ساعات
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الإنجليزية
Conflict Management Project
The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict. Upon completing this course, you will be able to: 1.
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Course by
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Self Paced
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5 ساعات
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الإنجليزية
Conflict Resolution Skills
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1.
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Course by
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Self Paced
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4 ساعات
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الإنجليزية
Negotiation, Mediation, and Conflict Resolution - Capstone Project
This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization. Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution.
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Course by
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Self Paced
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10 ساعات
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الإنجليزية
مهارات تسوية النزاعات | Conflict Resolution Skills
تمر حياتنا اليومية بالكثير من العلاقات والمواقف والمعاملات مع العديد من الأشخاص سواء في العمل أو مع أفراد الأسرة والأصدقاء، وبطبيعة الحال لكل شخص منهم وجهات نظر وآراء ومصالح مختلفة عنا، لذلك فإن حدوث اختلافات (Disagreements) أمرٌ لا مفر منه، سواء أكان خلافاً بسيطاً، أو خلافاً شديداً قد يصل درجة النزاع (Conflict)، ومع استحالة تجنب واقع النزاعات (Conflicts) أصبحت هناك حاجة ملحة لإيجاد طريقة بناءة وفعالة لإدارة النزاع (Conflict Management) وذلك لتحويل الجوانب والمشاعر السلبية إلى فرص يستفيد منها كل أطراف النزاع (Conflict). هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام ب
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Course by
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Self Paced
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2 ساعات
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عربي