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Coaching Conversations
  • Level Foundation
  • Duration 23 hours
  • Course by University of California, Davis
  • Offered by

About

Throughout the Coaching Skills for Managers specialization, we've discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice and examine great examples of common coaching conversations! Note: This course builds on all previous courses in the Coaching Skills for Managers specialization. It is highly recommended that students complete or be familiar with the topics covered in those courses before taking this course. In particular, you should be familiar with the coaching strategies and tools discussed in previous courses (such as the 5 whys technique, resisting what is, among others), and should have a full understanding of the Thought model and the various components of it: circumstances, thoughts, feelings, actions, and results. By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Specifically, you'll be able to better differentiate between a developmental coaching approach and a directive management style, discuss new strategies and techniques for dealing with both mind set and skill set gaps, describe how to use the feedback loop effectively in a conversation, and demonstrate the use of good questioning techniques and the thought model to not only help an employee identify issues, but help the employee really change their thinking. The final assignment is all about actually having a coaching conversation with another person where you can apply everything you've learned in this course and throughout the Coaching Skills for Managers specialization. Again, it is highly recommended students complete the other courses in the specialization before taking this one. This peer review assignment, in particular, will be difficult to complete without knowledge of the topics covered in these courses. After going through the course materials and completing the assessments, you will be able to have more effective one-on one-coaching meetings with those you manage and deepen your understanding of the essential practice of coaching conversations.

Modules

Getting Started

    • 2 Videos
    • 1 Readings
Show info about module content

2 Videos

  • Coaching Conversations Overview
  • Missing Deadlines and Dealing with Change Overview

1 Readings

  • A Note from UC Davis

An Employee Consistently Missing Deadlines

    • 4 Videos
    • 1 Discussion
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1 Discussions

  • Missing Deadlines

4 Videos

  • Consistently Missing Deadlines Introduction
  • Consistently Missing Deadlines Ineffective Example (Scenario)
  • Consistently Missing Deadlines Example (Scenario)
  • Consistently Missing Deadlines Review & Analysis

An Employee Dealing with Change

    • 4 Videos
    • 1 Discussion
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1 Discussions

  • Dealing with Change

4 Videos

  • Dealing with Change Introduction
  • Dealing with Change Ineffective Example (Scenario)
  • Dealing with Change Example (Scenario)
  • Dealing with Change Review & Analysis

Additional Resources, Activities, and Assessments

    • 4 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Quiz

4 Readings

  • The Executive's Guide to Better Listening
  • How to Have a Coaching Conversation
  • Coaching People Through Change
  • What Needs to Change When Things Change (Podcast)

A Former High Performer with a Skill Set Gap

    • 5 Videos
    • 1 Discussion
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1 Discussions

  • Coaching a High Performer

5 Videos

  • Former High Performer and Consistently Late Employee Overview
  • Former High Performer Introduction
  • Former High Performer Ineffective Example (Scenario)
  • Former High Performer Example (Scenario)
  • Former High Performer Review & Analysis

An Employee Consistently Late to Work

    • 4 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Late to Work

4 Videos

  • Consistently Late to Work Introduction
  • Consistently Late to Work Ineffective Example (Scenario)
  • Consistently Late to Work Example (Scenario)
  • Consistently Late to Work Review & Analysis

Module 2 Additional Resources, Activities, and Assessments

    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Quiz

1 Discussions

  • Give a Coaching Conversation a Try

2 Readings

  • Fixing the Skills Gap Through Knowledge Transfer
  • Give a Coaching Conversation a Try (Activity)

An Employee Dealing with Difficult Colleagues

    • 5 Videos
    • 1 Discussion
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1 Discussions

  • Dealing with Difficult People

5 Videos

  • Dealing with Difficult Colleagues and Coaching the Coach Overview
  • An Employee Dealing with Difficult Colleagues Introduction
  • An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)
  • An Employee Dealing with Difficult Colleagues Example (Scenario)
  • An Employee Dealing with Difficult Colleagues Review & Analysis

Coaching the Coach

    • 3 Videos
    • 1 Discussion
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1 Discussions

  • Coaching the Coach

3 Videos

  • Coaching the Coach Introduction
  • Coaching the Coach Example (Scenario)
  • Coaching the Coach Review & Analysis

Module 3 Additional Resources, Activities, and Assessments

    • 4 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Quiz

4 Readings

  • How Managers Can Help Employees Deal with Difficult People (Podcast)
  • Basic Elements Required for Accountability (Podcast)
  • Workplace Bullying
  • Tips for How to Coach Managers

Key Takeaways for Effective Coaching

    • 5 Videos
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5 Videos

  • Key Takeaways for Effective Coaching
  • Identifying Thoughts
  • Acknowledging Strengths
  • Confirming Willingness to be Coached
  • Making Mistakes is Okay

Module 4 Additional Resources, Activities, and Assessments

    • 3 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

1 Discussions

  • Making Mistakes

3 Readings

  • The Business Benefits of Positive Leadership
  • Managers and Kindness (Podcast)
  • Appreciation, Not Recognition (Podcast)

Milestone 3: Demonstrate Your Ability to Coach Effectively

    • 6 Videos
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Milestone 3: Demonstrate Your Ability to Coach Effectively

6 Videos

  • Milestone 3 Overview
  • Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)
  • Actions and Results (from "Managing as a Coach" course)
  • Coaching Tools (from "Coaching Practices" course)
  • Acknowledging Strengths (from earlier in this course)
  • Tips for Giving Feedback

Course and Specialization Summary

    • 2 Videos
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2 Videos

  • Course Summary
  • Specialization Summary

Auto Summary

**Course Overview: Coaching Conversations** Embark on a journey to master the art of coaching within a business context with the "Coaching Conversations" course. This foundational course, offered by Coursera, is an integral part of the Coaching Skills for Managers specialization. It is meticulously designed to transition theoretical knowledge into practical expertise, focusing on enhancing your coaching conversations with employees. **Key Highlights:** - **Instructor-Led Learning:** Guided by experienced professionals, the course ensures a comprehensive understanding of effective coaching strategies. - **In-Depth Content:** Dive deep into practical examples of common coaching scenarios, allowing you to discern effective strategies and techniques. Key concepts include the developmental coaching approach, feedback loops, the 5 whys technique, and the Thought model (circumstances, thoughts, feelings, actions, and results). - **Interactive Assessments:** Engage in peer-reviewed assignments where you can practice real coaching conversations, applying the skills and methods you've learned. - **Duration and Pace:** The course spans approximately 1380 minutes, providing a thorough yet flexible learning experience suited to your schedule. - **Subscription Options:** Choose from Starter, Professional, or Paid subscriptions to best fit your needs and access level. - **Target Audience:** Ideal for managers and leaders looking to improve their one-on-one coaching capabilities and deepen their understanding of coaching conversations. By the end of this course, you will be equipped to conduct effective and impactful coaching conversations, fostering growth and development within your team. Whether you are new to coaching or looking to refine your skills, this course offers the tools and insights needed to excel in your managerial role.

Kris Plachy
Instructor

Kris Plachy