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Communication in the 21st Century Workplace
  • Level Foundation
  • Duration 11 hours
  • Course by University of California, Irvine
  • Offered by

About

The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it's more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds. By the end of this course, you will be able to: 1.Identify your own communication style 2. Describe methods to increase effective communication 3. Discuss how changing demographics affect workplace communication 4. Differentiate between the five working generations and their communication preferences 5. Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid 6. Discuss effective techniques for communicating with a diverse workforce 7. Implement a flexing communication strategy to better communicate with one’s workplace team

Modules

Your Communication Preferences

    • 1 Videos
    • 9 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Knowledge Check

1 Discussions

  • Activity

1 Videos

  • Your Communication Preferences

9 Readings

  • MBTI Style
  • MBTI Dimensions
  • MBTI Types
  • MBTI and Communication Styles
  • How Your Style “Shows Up”
  • Impact of Preferences
  • Workplace Communication Styles
  • Conclusion
  • Supplemental Resources

Managing Communication Change Drivers

    • 1 Videos
    • 6 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Knowledge Check

1 Discussions

  • Changing Demographics

1 Videos

  • Managing Communication Change Drivers

6 Readings

  • Technology: Methods of Communication
  • Remote and Hybrid Work Environments
  • Changing Demographics (Cultures/Languages/Practices)
  • Five Generations at Work
  • Conclusion
  • Supplemental Resources

Flexing Communication

    • 1 Videos
    • 9 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Knowledge Check

1 Discussions

  • Flexing Communication Strategies

1 Videos

  • Flexing Communication

9 Readings

  • Landing Your Messages
  • Use "I" Statements
  • Understand Other Points of View
  • Ask Thoughtful Questions
  • Five Ongoing Questions About Your Message
  • Benefits of Effective Flex Communication
  • Collaboration Strategies
  • Accommodation Without Sacrificing “You”
  • Supplemental Resources

Enhancing Communications

    • 1 Videos
    • 8 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Knowledge Check

1 Discussions

  • Applying A.B.I.D.E.

1 Videos

  • A.B.I.D.E.

8 Readings

  • Introduction
  • A - Agree on Goals and Success Outcomes
  • B - Build Trust Through Open Communications
  • I - Intentions: Set and Communicate Your Perspective and Purpose
  • D - Define Roles and Reporting Relationships
  • E - Empathy: Understand and Relate to the Feelings of Others
  • Conclusion
  • Supplemental Resources

Auto Summary

Enhance your workplace communication skills with "Communication in the 21st Century Workplace," a foundational business and management course on Coursera. Led by expert instructors, this 660-minute course equips you with strategies to navigate diverse and remote work environments effectively. Learn to identify and adapt your communication style, understand generational differences, and implement techniques for a more cohesive and productive team. Ideal for professionals seeking to improve their communication in today's dynamic workplace, with flexible subscription options available.

Diane Spiegel
Instructor

Diane Spiegel