Conflict Management: Mediation
Learn the fundamentals of mediation as a conflict management strategy to effectively help others address their own conflicts.
Monthly Subscription Starting at AED 99 + VAT
- Level Awareness
- Ratings
- Duration 6 hours
- Course by Université catholique de Louvain
- Total students 482 enrolled
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Offered by
About
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict.
But intervening as a third party in the conflicts of others cannot be done without a good preparation and one needs to master its basics for mediation to be effective. This course will open the door to the fascinating world of mediation. You will learn the basic techniques of effective mediation, you will get acquainted with emotional regulation strategies and discover the best ways to communicate in order to help other people de-escalate their conflicts.
What you will learn
- Analyze and model situations of mediation
- Manage a mediation involving people around you either face to face or virtually
- Learn the basics of emotional regulation
- Identify the best communication practices in conflict management
Skills you learn
Auto Summary
Discover the essentials of mediation in this 6-week course on Conflict Management in the Business & Management domain. Led by edX, you'll explore effective mediation techniques, emotional regulation strategies, and communication skills to help others resolve conflicts efficiently. Ideal for those seeking awareness-level insights, this course offers a cost-effective, faster alternative to traditional legal procedures. Subscribe with the Starter option to begin your journey into the world of mediation.
Stéphanie Demoulin