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Cross-Cultural Communication and Management
  • Level Professional
  • Duration 13 hours
  • Course by University of California, Davis
  • Offered by

About

Communication is much more than the words you say. And cultural communication is much more than just the language you speak. What you say is never interpreted exactly as you meant it and what you hear is never what was meant by what was said. When you mix in the differences of how different cultures draw lines between social interactions and work interactions, give and receive feedback, and engage in and resolve conflict, the barrier to understanding can feel impossible to overcome. You will learn how to recognize your own communication style and how it is being perceived in ways you never intended. From there, we will explore how to successfully integrate multiple cultural norms into your communications and to create a brand new language unique to your team. Before you know it, on the strength of your multinational cultures, your team will be the model to which less diverse teams aspire. We can’t wait to communicate with you!

Modules

Getting Started

    • 1 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Learning Goals

1 Videos

  • Course Introduction

1 Readings

  • A Note From UC Davis

Biographies of Professional Panel

    • 8 Readings
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8 Readings

  • Professional Panelist: Anneli Adams
  • Professional Panelist: Manisha Gupta
  • Professional Panelist: Donald James
  • Professional Panelist: Maheedharan Thiagarajan
  • Professional Panelist: Pankaj Mehta
  • Professional Panelist: Renato Junqueira Santos Pereira
  • Professional Panelist: Karine Salanon
  • Professional Panelist: Yu-Chao (Justin) Wang

Module Introduction

    • 1 Videos
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1 Videos

  • Module Introduction

Non-Verbal Communication

    • 1 Videos
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Non-Verbal Communication Practice Quiz (Ungraded)

2 Discussions

  • Defining Communication
  • Important Types of Non-Verbal Communication

1 Videos

  • Non-Verbal Communication

Listening

    • 2 Videos
    • 2 Discussion
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2 Discussions

  • Partner Exercise
  • Partner Exercise, Take 2

2 Videos

  • Listening As a Skill
  • Active Listening

Differences in Communication Styles

    • 1 Videos
    • 3 Discussion
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3 Discussions

  • Talking To An Alien
  • Partner Exercise
  • Talking To An Alien, Take 2

1 Videos

  • A Framework: Interpersonal Gap

Professional Culture

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Reflection

1 Videos

  • Module Summary

Review

    • 1 Assignment
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1 Assignment

  • Module 1 Quiz

Module Introduction

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Sharing Your Reflection

1 Videos

  • Module Introduction

The "Language" of Culture

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Examples of Cultural Differences In Communication

1 Videos

  • The "Language" of Culture

Prominent Culture

    • 2 Videos
    • 1 Readings
    • 2 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Formal and Informal Culture

2 Discussions

  • Low and High Context
  • Formal or Informal?

2 Videos

  • Differences In Communication
  • Formal vs. Informal

1 Readings

  • Cross-Cultural Awareness

Review

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Quiz

Module Introduction

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Story Time

1 Videos

  • Module Introduction

How to Recognize Culture in Disagreement and Conflict

    • 2 Videos
    • 1 Discussion
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1 Discussions

  • The Awareness Wheel

2 Videos

  • The Awareness Wheel
  • Awareness Wheel Activity

Prominent Culture-Based Challenges in Communication

    • 2 Videos
    • 5 Discussion
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5 Discussions

  • Direct/Indirect Feedback Scale
  • Translation
  • Creating A New Dialogue
  • Confrontation
  • Resolving Conflict With Trust

2 Videos

  • Communication That Negotiates Conflict
  • Confrontation and Culture

Review

    • 1 Assignment
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1 Assignment

  • Module 3 Quiz

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Module Introduction

Integrating Cultural Norms and Styles of Communication

    • 1 Videos
    • 2 Discussion
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2 Discussions

  • Poses and Expressions
  • Speaking Cultures

1 Videos

  • Exploring Other Cultural Communications

Building New Cultural Norms and Communication Styles With Your Team

    • 2 Videos
    • 3 Discussion
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3 Discussions

  • A Social Experiment
  • Culture and Teams
  • SPLIT Framework

2 Videos

  • Skills to Respond to Cultural Differences
  • Building Cultural Norms

Review

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

Course Summary

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Self-Reflection

1 Videos

  • Course Summary

Auto Summary

This Coursera course, "Cross-Cultural Communication and Management," focuses on enhancing communication and management skills within diverse cultural settings. Tailored for professionals, it delves into recognizing and adjusting your communication style to bridge cultural gaps effectively. Over 780 minutes, you’ll learn to integrate various cultural norms, improving team dynamics and conflict resolution. Available through Starter and Professional subscriptions, this course is perfect for those looking to excel in multinational environments.

Daniel Student
Instructors

Daniel Student

Dr. Cleveland Justis
Instructors

Dr. Cleveland Justis