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Cross-Cultural Virtual Spaces and Teams
  • Level Professional
  • Duration 11 hours
  • Course by University of California, Davis
  • Offered by

About

Airplanes gave us the ability to travel across oceans to visit international team members. But virtual spaces are now bringing us together in an instant. New rules have been written, and as work-from-home is on the rise, re-written, and they bring their own unique cross-cultural challenges. We’ll discuss communication differences unique to text-driven spaces like email and instant message as well as the evolving world of video conferencing. We’ll explore unique cultural challenges brought up by this “new office”, such as the blending of private and public spaces, the “virtual water cooler” of informal virtual communication, and the “time zone dance” done by teams sharing virtual work done while one half is asleep. The future is now. Thanks to technological advances, we have an opportunity to show up, share our cultures, and build creative and innovative pathways to successful multinational teams. Let’s build best practices together in this virtual space and then work together to make them go viral!

Modules

Getting Started

    • 1 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Learning Goals

1 Videos

  • Course Introduction

1 Readings

  • A Note From UC Davis

Biographies of Professional Panel

    • 8 Readings
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8 Readings

  • Professional Panelist: Anneli Adams
  • Professional Panelist: Manisha Gupta
  • Professional Panelist: Donald James
  • Professional Panelist: Maheedharan Thiagarajan
  • Professional Panelist: Pankaj Mehta
  • Professional Panelist: Renato Junqueira Santos Pereira
  • Professional Panelist: Karine Salanon
  • Professional Panelist: Yu-Chao (Justin) Wang

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Module Introduction

Oral vs. Written Communication

    • 1 Readings
    • 3 Discussion
    • 1 Assignment
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1 Assignment

  • Oral vs. Written Communication Practice Quiz (Ungraded)

3 Discussions

  • Virtual Communication
  • Benefits and Drawbacks
  • Oral vs. Written Communication

1 Readings

  • Non-Verbal Communication

Virtual Communication

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • In-Person vs. Virtual Communication

1 Videos

  • Listening As a Skill

Oral vs. Written Communication in Virtual Spaces

    • 1 Videos
    • 4 Discussion
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4 Discussions

  • Virtual Conferencing Fatigue
  • Scenario 1: Liese and Burkhard
  • Scenario 2: Jonathan and Oscar
  • Your Preferences

1 Videos

  • Communication in Virtual Spaces

Review

    • 1 Assignment
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1 Assignment

  • Module 1 Quiz

Module Introduction

    • 1 Videos
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1 Videos

  • Module Introduction

Culture in a Virtual Workspace

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Advice For Effective Virtual Communication

1 Videos

  • Culture in Virtual Workspaces

Cultural Communication in Virtual Spaces - Videoconferences

    • 1 Videos
    • 3 Discussion
Show info about module content

3 Discussions

  • Resolving Conflict - Part 1
  • Resolving Conflict - Part 2
  • Navigating Cultural Differences

1 Videos

  • Videoconferences

Cultural Communication in Virtual Space - Written

    • 1 Videos
    • 3 Discussion
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3 Discussions

  • Resolving Conflict - Part 1
  • Resolving Conflict - Part 2
  • "Face Time"

1 Videos

  • Written

Review

    • 1 Assignment
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1 Assignment

  • Module 2 Quiz

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Lesson 3.1 Module Introduction

Unique Cultural Challenges for Virtual Teams - Part 1

    • 1 Videos
    • 2 Discussion
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2 Discussions

  • Brainstorming
  • Collectivist Culture

1 Videos

  • Collectivism vs. Individualism

Unique Cultural Challenges for Virtual Teams - Part 2

    • 2 Videos
    • 2 Discussion
Show info about module content

2 Discussions

  • Linear to Flexible Time Cultures
  • Brainstorm

2 Videos

  • Issues With Time
  • Examples From Our Panelists

Unique Cultural Challenges for Virtual Teams - Part 3

    • 1 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Reflection

1 Videos

  • The Empathy Map

1 Readings

  • Resolving Conflict Activity

Review

    • 1 Assignment
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1 Assignment

  • Module 3 Quiz

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Module Introduction

Personal Opportunities to Thrive in Virtual Multinational, Cross-Cultural Teams

    • 1 Videos
    • 2 Discussion
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2 Discussions

  • Reflection Exercise
  • How to Manage Up in a Virtual World

1 Videos

  • Virtual Spaces and Individuals

Team Opportunities to Thrive in Virtual Multinational, Cross-Cultural Teams

    • 1 Videos
    • 3 Discussion
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3 Discussions

  • Virtual Celebration Ideas
  • Virtual Social Activities
  • Create a Plan

1 Videos

  • Virtual Spaces and Teams

Becoming a Leader for Virtual Multinational, Cross-Cultural Teams

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Tips to Lead a Team Virtually

1 Videos

  • Leading Virtual Teams

Review

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

Course Summary

    • 1 Videos
    • 1 Discussion
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1 Discussions

  • Course Reflection

1 Videos

  • Course Summary

Auto Summary

Discover "Cross-Cultural Virtual Spaces and Teams," a professional-level course in Business & Management led by Coursera. This engaging program delves into the unique cultural challenges of virtual communication, such as email, instant messaging, and video conferencing. Over 660 minutes, you'll explore best practices for managing multinational teams, blending private and public spaces, and navigating different time zones. Ideal for professionals, the course offers Starter and Professional subscription options to suit your needs. Join us to build innovative, cross-cultural virtual teams!

Daniel Student
Instructors

Daniel Student

Dr. Cleveland Justis
Instructors

Dr. Cleveland Justis