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Effective Problem-Solving and Decision-Making
  • Level Foundation
  • Duration 8 hours
  • Course by University of California, Irvine
  • Offered by

About

Problem-solving and effective decision-making are essential skills in today’s fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today’s business concerns. This course will teach an overarching process of how to identify problems to generate potential solutions and how to apply decision-making styles in order to implement and assess those solutions. Through this process, you will gain confidence in assessing problems accurately, selecting the appropriate decision-making approaches for the situation at hand, making team decisions, and measuring the success of the solution’s implementation. Using case studies and situations encountered by class members, you will explore proven, successful problem-solving and decision-making models and methods that can be readily transferred to workplace projects. Upon completing this course, you will be able to: 1. Identify key terms, styles, and approaches to effective problem-solving and decision-making 2. Explain both the affordances and limitations associated with problem-solving and decision-making 3. Reflect on how mindset and personal bias influence your ability to solve problems and make decisions 4. Explain and discuss how organizational decisions or non-decisions impact personal development, team dynamics, and company-wide performance 5. Articulate how both good and bad team decisions can benefit your professional growth

Modules

Identify the Problem

    • 1 Videos
    • 7 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Quiz

1 Discussions

  • Benefits and Drawbacks of Problem-Solving and Decision-Making Process

1 Videos

  • Accurately Identify the Problem

7 Readings

  • Problem Solving in Today’s Workplace
  • Introduction: Problem-Solving and Decision-Making Process
  • The Problem-Solving and Decision-Making Process
  • Course Example: Hybrid Work Environment
  • Parameters
  • Identify the Problem
  • Review: Identify the Problem

Generate Solutions

    • 1 Videos
    • 6 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Quiz

1 Discussions

  • Mindset & Personal Bias

1 Videos

  • Generate Multiple Solutions with Various Team Perspectives

6 Readings

  • Introduction
  • Mindset & Personal Bias
  • Problem Solving Styles
  • Generate Solutions
  • Generate Solutions: Hybrid Work Environment Example
  • Review: Generate Solutions

Make the Decision

    • 1 Videos
    • 5 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Quiz

1 Discussions

  • The Impact of Decisions

1 Videos

  • Make the Decision

5 Readings

  • Introduction
  • Decisions Making Styles
  • Choose a Solution
  • Make the Decision: Hybrid Work Environment Example
  • Review: Make the Decision

Implement and Assess the Solution

    • 1 Videos
    • 5 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

1 Discussions

  • Implement & Assess the Solution

1 Videos

  • Measure Success Through Data

5 Readings

  • Introduction
  • Implement the Solution
  • Assess the Solution
  • Review: Implement and Assess the Solution
  • Final Message

Auto Summary

This Coursera course on Effective Problem-Solving and Decision-Making, led by an expert in Business & Management, offers foundational skills to tackle workplace challenges. Over 480 minutes, learn to identify problems, generate solutions, and apply decision-making styles through case studies. Suitable for all professionals, with options for Starter and Professional subscriptions. Enhance your ability to make informed, confident decisions that drive success.

Diane Spiegel
Instructor

Diane Spiegel