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Ethics of Communication
  • Level Foundation
  • Duration 19 hours
  • Course by The University of Notre Dame
  • Offered by

About

Welcome to Ethics of Communication. Geared toward working professionals in both the corporate and nonprofit sectors, Ethics of Communication covers key topics in the modern world of business. Areas of focus include an in-depth examination of the ethical dimensions of professional communication, self-examination of individual conflict styles and preferences, and crisis management scenario analysis and strategy. You will develop and enhance skills related to these concepts through lectures conducted by Notre Dame Professor, Dr. Amanda G. McKendree, written communication exercises, self-reflection, peer-graded assignments, and a variety of readings.

Modules

Course Introduction

    • 1 Videos
    • 5 Readings
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1 Videos

  • Welcome to the Course!

5 Readings

  • Welcome and Course Overview
  • Course Overview and Requirements
  • Meet Your Instructor
  • Netiquette
  • Get help and meet other learners. Join your Community!

Lesson 1.1 | Foundations of Communication Ethics

    • 2 Videos
    • 3 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Credo Statement Reflection

1 Discussions

  • Johnson & Johnson’s Credo

2 Videos

  • Introduction to Communication Ethics
  • Johnson & Johnson’s Credo: Communication Ethics in Action

3 Readings

  • Introduction to Communication Ethics
  • How Companies Can Bolster Employees’ Psychological Safety
  • The Johnson & Johnson Credo

Lesson 1.2 | Defining Key Communication Ethics Terminology

    • 2 Videos
    • 3 Readings
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Defining Communication Ethics

1 Peer Review

  • Communication Ethics Literacy

2 Videos

  • Communication Ethics Literacy/Overview of Communication Ethics Definitions
  • Barneys New York: A Case of Shop and Frisk

3 Readings

  • Introduction
  • Speaker Values Videos
  • Optional Resources

Lesson 1.3 | Articulating Your Communication Values

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Your Own Communication Ethics in Action Reflection

1 Videos

  • Week 1 Review

2 Readings

  • Reviewing What We’ve Learned
  • Reflections on Week 1

Lesson 2.1 | The Value of Active Listening

    • 2 Videos
    • 6 Readings
    • 2 Assignment
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2 Assignment

  • Effective vs Poor Listeners
  • The Value of Listening Reflection

2 Videos

  • Week Overview
  • The Ethics of Listening

6 Readings

  • Introduction
  • Can Listening Repair Rapport?
  • Examples of Listeners Video Clips
  • Freedom to Listen Podcast
  • Listening, Thinking, Being: Introduction
  • Optional Resource: Listening, Thinking, Being

Lesson 2.2: Different Types of Listening

    • 2 Videos
    • 3 Readings
    • 3 Assignment
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3 Assignment

  • Mindful Listening Exercise Reflection
  • The Five Types of Listening
  • Using the Five Types of Listening in Different Situations Reflection

2 Videos

  • Overview of Active Listening
  • Five Types of Listening

3 Readings

  • Introduction
  • Mindful Listening Exercises
  • TED Talk – Julian Treasure

Lesson 2.3: Constructing an Active Listening Action Plan

    • 2 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Submit Your Action Plan

1 Discussions

  • Create an Action Plan

2 Videos

  • Improving Your Listening Habits
  • Active Listening Summary and Reflection

2 Readings

  • Introduction
  • Active Listening Self-Assessment

Lesson 3.1: Examining a Conflict Scenario

    • 2 Videos
    • 4 Readings
    • 1 Assignment
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1 Assignment

  • Components, Causes, and Terminology

2 Videos

  • Conflict Communication Overview
  • Components and Causes of Conflict

4 Readings

  • Introduction
  • 3 Steps Leaders can Take to Avoid Root Causes of Conflict
  • Conflict Between Persons: Chapter 1
  • Optional Resource: Conflict Between Persons Book

Lesson 3.2: Assessing Conflict Styles

    • 1 Videos
    • 4 Readings
    • 1 Assignment
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1 Assignment

  • Conflict Reflection

1 Videos

  • Five Modes of Conflict

4 Readings

  • Introduction
  • Assessing Your Conflict Style
  • Dealing with Conflict Avoiders and Seekers
  • Optional Resource: HBR Guide to Dealing with Conflict

Lesson 3.3: Applying Conflict Concepts and Principles

    • 1 Videos
    • 4 Readings
    • 1 PeerReview
    • 1 Assignment
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1 Assignment

  • Scenario Reflection

1 Peer Review

  • Managing Virtual Team Conflict

1 Videos

  • Analyzing and Responding to Conflict

4 Readings

  • Introduction
  • Video: Work Scenarios with Coworkers
  • Perspective: Managing Virtual Team Conflict
  • Ethical Conversation Optional Learning Activity

Lesson 3.4: Summary

    • 1 Videos
    • 1 Readings
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1 Videos

  • Reflection: Conflict and Ethical Communication

1 Readings

  • Conflict and Ethical Communication Reflection

Lesson 4.1: Crisis Communication Overview

    • 2 Videos
    • 4 Readings
    • 2 Assignment
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2 Assignment

  • Defining Crisis
  • Communication Technology Reflection

2 Videos

  • Crisis Communication Overview
  • Defining Crisis

4 Readings

  • Introduction
  • Crisis Management and Communications
  • Changes in Communication Technology
  • CommTech Self-Assessment

Lesson 4.2: Crisis Communication Strategy

    • 3 Videos
    • 2 Readings
    • 1 PeerReview
    • 2 Assignment
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2 Assignment

  • Scenario Reflection
  • Response Plan Reflection

1 Peer Review

  • Crisis Response Scenario

3 Videos

  • A Crisis Communication Framework
  • Crisis Communication Messaging
  • Crisis Communication Plan

2 Readings

  • Introduction
  • Model for Developing Crisis Messaging

Lesson 4.3: Ethics of Crisis Communication

    • 2 Videos
    • 3 Readings
    • 2 Assignment
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2 Assignment

  • Ethics of Crisis Messaging Reflection
  • Summative Course Reflection

2 Videos

  • Crisis Communication Ethics
  • Communication Ethics: Looking Back and Ahead

3 Readings

  • Ethics of Crisis Communication
  • Communication Ethics and Crisis: Introduction
  • Next Steps

Auto Summary

Explore the "Ethics of Communication" course, designed for professionals in the corporate and nonprofit sectors. Led by Notre Dame's Dr. Amanda G. McKendree, this foundational course delves into the ethical aspects of professional communication, conflict styles, and crisis management. Enhance your skills through lectures, exercises, self-reflection, and peer-graded assignments. Available on Coursera with a Starter subscription, the course spans approximately 1140 minutes.

Dr. Amanda G. McKendree
Instructor

Dr. Amanda G. McKendree