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Human-Centered Design for Inclusive Innovation
  • Level Foundation
  • Duration 13 hours
  • Course by University of Toronto
  • Offered by

About

This course introduces the principles and practices of human-centered design (also sometimes called “design thinking”) which are essential for developing innovative and inclusive products, services, processes and policies. You will learn by doing, experiencing the design process through exercises and a mini-bootcamp. In this course, you will learn about and experience key human-centered design practices: empathize, reframe, ideate, prototype and test. You will learn why human-centered design is a central component of Gender Analytics. You will develop skills in problem finding (and not just problem solving) by understanding users', stakeholders’ and beneficiaries' lived experiences. You will learn to co-create with diverse stakeholders, develop prototypes, and iterate to develop more innovative solutions. This is the third course of the Gender Analytics Specialization offered by the Institute for Gender and the Economy (GATE) at the University of Toronto's Rotman School of Management. It's great on its own, and you will get even more out of it if you take it as part of the Specialization.

Modules

Welcome

    • 2 Videos
    • 2 Readings
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2 Videos

  • Welcome to Human-Centered Design for Inclusive Innovation
  • What to expect in the course

2 Readings

  • Land Acknowledgement
  • Faculty biographies

Human-centered design

    • 6 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Assessment 1

1 Discussions

  • Reflection

6 Videos

  • Introduction to human-centered design
  • Case example: Redesigning the patient experience
  • 60 minutes mini bootcamp
  • Fit between Gender Analytics and human-centered design
  • Case examples: Attracting, developing and retaining women
  • Weekly recap

1 Readings

  • [Exercise] Your design challenge

Empathy-based research

    • 6 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Assessment 2

1 Discussions

  • Reflection

6 Videos

  • Introduction to empathy-based research
  • The importance of understanding your users and stakeholders
  • Empathy-based research methods
  • Considerations when conducting empathy-based research
  • Week 2 assignment
  • Weekly recap

1 Readings

  • [Exercise] Practice empathic research skills

Reframing

    • 3 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Reflection on the MRI case example

3 Videos

  • Introduction to reframing
  • Case example: Reframing the MRI challenge
  • Case Example: Reframing the wait for elevators

1 Readings

  • Are you solving the right problem?

Making sense of your research

    • 6 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Assessment 3

1 Discussions

  • Reflection

6 Videos

  • How to reframe problems
  • Open sorting: finding new patterns
  • Closed sorting: need finding
  • Closed sorting: using a journey map
  • Generating fresh insights
  • Weekly recap

1 Readings

  • [Exercise] Practice reframing

Ideate, prototype, and test

    • 6 Videos
    • 3 Readings
    • 1 Discussion
    • 2 Assignment
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2 Assignment

  • Final reflection
  • Assessment 4

1 Discussions

  • Reflection

6 Videos

  • Introduction to ideation, prototyping and testing
  • Ideation
  • Prototyping
  • Testing
  • What comes after testing? Implementation
  • Weekly recap

3 Readings

  • [Exercise] Ideation
  • [Exercise] Prototyping and testing
  • [Exercise] Iteration after testing

Course summary

    • 2 Videos
    • 2 Readings
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2 Videos

  • Application Spotlight: Application to your project workplan
  • End of course recap

2 Readings

  • [Worksheet] Human-centered design workplan for Gender Analytics project
  • Congratulations!

Your design challenge submission (optional)

    • 1 Readings
    • 1 PeerReview
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1 Peer Review

  • Effective storytelling (optional assignment)

1 Readings

  • Effective Storytelling

Auto Summary

Explore "Human-Centered Design for Inclusive Innovation" to master design thinking for innovative and inclusive solutions. Offered by the University of Toronto's Rotman School of Management, this foundational course focuses on empathy, ideation, prototyping, and testing. Ideal for business and management professionals, it spans 780 minutes and is available through Coursera with Starter and Professional subscription options. Enhance your skills in problem finding and co-creation, crucial for developing gender-inclusive products and services.

Sarah Kaplan
Instructors

Sarah Kaplan

Nika Stelman
Instructors

Nika Stelman

Mark Leung
Instructors

Mark Leung