Improve Business Performance with Google Forms
By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company.
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- Level Intermediate
- Duration 2 hours
- Course by Coursera
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Offered by
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By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company's needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business's bottom line. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Modules
Improving Business Performance with Google Forms
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1
Readings
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1
Discussion
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1
Plugin
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1
Lab
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Assignment
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Assignment
- Graded Quiz: Test your Project understanding
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Discussions
- How can a Customer Survey Help You Improve Business Performance?
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Labs
- Create Customer Support Data with Google Sheets
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Readings
- Project-based Course Overview
Auto Summary
Improve Business Performance with Google Forms is an intermediate-level course designed for business professionals aiming to enhance customer satisfaction. Led by Coursera, this 120-minute course teaches you to create, execute, and analyze customer satisfaction surveys using Google Forms. You'll learn to tailor surveys to your company's needs and interpret data through visual graphs, ultimately helping your business improve its services and products. Ideal for North American learners, this course is available for free and is perfect for those in Business & Management seeking actionable insights to boost their company's performance.
Melissa Al-Shaer