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Intro to Improving the Patient Experience Through Analytics
  • Level Foundation
  • Duration 20 hours
  • Course by Northeastern University
  • Offered by

About

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. In this course, you will have an opportunity to explore concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks. After learning about the problems facing patients in today's health system, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes. Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization.

Modules

Get Started

    • 3 Videos
    • 3 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Welcome to the Course!

3 Videos

  • Course Introduction
  • Meet Your Faculty: Craig Johnson
  • Meet Your Guest Speaker: Lisette Roman

3 Readings

  • Welcome to Improving Patient Experience Through Analytics
  • Providing Mayo Clinic Insights: Dr. Victor Montori
  • Syllabus

Overarching Course Framework

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Experience Management Analytic Framework (Population Lens)

1 Readings

  • Overarching Framework

Experience Management/Decision Support System

    • 1 Readings
Show info about module content

1 Readings

  • EM/DSS Preview

Module 1 Overview

    • 1 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Adverse Experiences in Healthcare

1 Videos

  • Module Introduction

1 Readings

  • Thoughts About This Module

Lesson 1: Frustration with our Healthcare System

    • 2 Readings
Show info about module content

2 Readings

  • The Frustration with our Healthcare System
  • The Proposal for a Patient Revolution

Mayo Clinic Spotlight

    • 1 Videos
    • 1 Readings
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1 Videos

  • Discussing the Making Care Fit Manifesto

1 Readings

  • Best Intentions and Adverse Outcomes

Lesson 2: Consumerism and Personalization

    • 3 Readings
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3 Readings

  • Consumerism and Personalization
  • Provider-centric to Consumer-oriented
  • Standardized to Personalized

Lesson 3: Well Intentioned Trends with Unintended Consequences

    • 1 Videos
    • 2 Readings
Show info about module content

1 Videos

  • We Are Being Left Stranded At Home

2 Readings

  • Well Intentioned Unintended Consequences
  • Industry Shifts

Lesson 4: New Business Models and Accountability

    • 2 Videos
    • 2 Readings
Show info about module content

2 Videos

  • Impact of CMS 5-Star Quality Rating System
  • Introduction to CAHPS

2 Readings

  • The Shift of Financial Risk Towards Provider Organizations
  • Tools for Five-Star Success

Lesson 5: Getting to Enabling Decision Support

    • 1 Videos
    • 2 Readings
Show info about module content

1 Videos

  • Experience Journey Map

2 Readings

  • Experience as a Journey
  • We Need a Dose of Decision Support

Module 1 Wrap-Up

    • 2 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

2 Readings

  • Resources Reminder
  • Summary

Expanding Personalization

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Personalization

2 Readings

  • Patient Experience Old to New
  • Patient Empowerment: Doctor & Patient

Module 2 Overview

    • 1 Videos
    • 2 Readings
Show info about module content

1 Videos

  • Module Introduction

2 Readings

  • Thoughts About This Module
  • EM/DSS Preview: Project Proposal

Lesson 1: Patient Sourcing Needs

    • 1 Readings
Show info about module content

1 Readings

  • The Tip of the Data Iceberg

Lesson 2: We are Swimming in a Sea of Data

    • 1 Readings
Show info about module content

1 Readings

  • Enabling the Patient/Provider Relationship

Lesson 3: We Need Smart, not Big Data

    • 1 Videos
    • 1 Readings
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1 Videos

  • Smart vs. Big Data

1 Readings

  • Smart Data not Big Data

Lesson 4: Social Drivers of Health Outcomes and Perceptions

    • 1 Videos
    • 1 Readings
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1 Videos

  • Social Drivers of Health Outcomes and Perceptions

1 Readings

  • Social Drivers of Health Outcomes & Perceptions

Lesson 5: Missing or Incomplete Data

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Readings

  • Missing Data

Lesson 6: Dark Data and Data Silos

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Dark Data and Bias

1 Readings

  • Dark Data and Data Silos

Lesson 7: Provider Data is Messy

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Readings

  • Provider Data is Messy

Lesson 8: Data Layering

    • 1 Videos
    • 1 Readings
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1 Videos

  • Traditional vs Nontraditional Data Sources

1 Readings

  • Data Layering

Module 2 Wrap-Up

    • 2 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Peer Review

  • EM/DSS Pain Point Peer Review

2 Readings

  • Resources Reminder
  • Summary

Module 3 Overview

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Module Introduction

1 Readings

  • EM/DSS Experience Journey Map Preview

Lesson 1: Humanizing the Patient

    • 2 Readings
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2 Readings

  • Holistic Needs, Burdens and Motivations
  • Use Case: Uncle John

Lesson 2: Humanizing Data Attribution

    • 2 Readings
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2 Readings

  • Humanizing Data Attribution
  • Factors Driving Health Risk

Lesson 3: Attribution Methods

    • 3 Readings
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3 Readings

  • Attribution Methods
  • Attribute Definition
  • Temporo Relational Reasoning

Lesson 4: Introduction to AI-based Modeling Techniques

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Readings

  • AI-based Modeling Techniques

Module 3 Wrap-Up

    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Discussions

  • EM/DSS Experience Journey Map Discussion

2 Readings

  • Resources Reminder
  • Summary

Module 4 Overview

    • 2 Readings
Show info about module content

2 Readings

  • Module Overview
  • EM/DSS Preview: Persona Model

Lesson 1: Impact of the Right Outcome Definition

    • 1 Readings
Show info about module content

1 Readings

  • Definition of the Outcomes

Lesson 2: Impact of Using the Right Data

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Readings

  • Impact of Using the Right Data

Lesson 3: Predictions Enabling Experience Management

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Predictions, Insights and Recommendations (CAHPS)

1 Readings

  • Predicting Enabling Experience Management

Module 4 Wrap-Up

    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Discussions

  • EM/DSS Personas

2 Readings

  • Resources Reminder
  • Summary

Course Wrap-Up

    • 1 Readings
Show info about module content

1 Readings

  • Congratulations

Auto Summary

Enhance your healthcare expertise with "Intro to Improving the Patient Experience Through Analytics" on Coursera. Designed for healthcare providers, payers, and administrators, this foundational course delves into using analytics to enhance patient experiences and streamline processes. Over 1200 minutes, explore data-driven decision support frameworks and apply these concepts to your organization. Ideal for current healthcare professionals or those transitioning into the field, with a starter subscription option available.

Craig Johnson
Instructor

Craig Johnson