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Intro to Managing Healthcare Supply Chain Operations
  • Level Foundation
  • Duration 17 hours
  • Course by Northeastern University
  • Offered by

About

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. In this course, you will have an opportunity to explore concepts and topics related to the design and management of operations and supply chains in the healthcare sector. After an introduction to operations and supply chain management, you will examine the different dimensions and principles of quality and reflect on approaches to operational process improvement. Throughout this course, you will be given the opportunity to apply the course concepts to an operational process improvement project.

Modules

Getting Started

    • 1 Videos
    • 3 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Meet Your Fellow Learners

1 Videos

  • Meet Your Faculty: Gilbert Nyaga

3 Readings

  • Welcome to Introduction to Managing Healthcare Supply Operations
  • Providing Mayo Clinic Insights: James Francis
  • Syllabus - Introduction to Managing Supply Chain Operations

Module 1: Overview of Healthcare Supply Chain Operations

    • 1 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Questions to Consider

1 Discussions

  • Shifting Focus for Healthcare Organizations

1 Videos

  • Module Introduction

1 Readings

  • Module Introduction

Lesson 1: What are Operations and Supply Chain Management?

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • What Are Operations Processes and Supply Chain Management?

1 Readings

  • Lesson Resources

Lesson 2: The Healthcare Continuum and Impact of Supply Chain

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • The Healthcare Continuum and the Impact of Supply Chains

1 Readings

  • Lesson Resources

Lesson 3: Drivers of Healthcare Costs

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Drivers of Healthcare Costs and Relation to Supply Chains

1 Readings

  • Lesson Resources

Lesson 4: Key Supply Chain Challenges Facing Healthcare Providers

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Key Supply Chain Challenges Facing Healthcare Providers

1 Readings

  • Lesson Resource

Mayo Clinic Spotlight

    • 1 Videos
Show info about module content

1 Videos

  • Challenges in Hospital Supply Chain

Lesson 5: Why Focus on Operations and Supply Chain Management in Healthcare?

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Why Focus on Operations and SCM in Healthcare?

1 Readings

  • Lesson Resource

Module 1 Wrap-Up

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Readings

  • Summary

Module 2 Overview

    • 1 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Questions to Consider

1 Discussions

  • Importance of Care Delivery Processes

1 Videos

  • Module Introduction

Lesson 1: Process Thinking

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Process Thinking

Lesson 2: Nature of Processes

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Nature of Processes

1 Readings

  • Lesson Resource

Lesson 3: Bottlenecks in Processes

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Bottlenecks in Processes

1 Readings

  • Lesson Resources

Lesson 4: Approaches for Process Improvement

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Approaches for Process Improvement

1 Readings

  • Lesson Resources

Module 2 Assessment and Wrap-Up

    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Peer Review

  • Work Breakdown Structure

1 Readings

  • Summary

Project Management

    • 1 Videos
    • 3 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Peer Review

  • Creating Your Gantt Chart

1 Videos

  • Project Management

3 Readings

  • Gantt Chart Graphic
  • Critical Path Model Graphic
  • Lesson Resource

Module 3 Overview

    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Questions to Consider

1 Discussions

  • Dimensions of Quality

1 Readings

  • Module Introduction

Lesson 1: Quality Management In Healthcare

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Quality Management in Healthcare

1 Readings

  • Lesson Resource

Lesson 2: Cost of Quality

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Cost of Quality in Healthcare

1 Readings

  • Lesson Resource

Lesson 3: Total Quality Management and Six Sigma

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Total Quality Management and Six Sigma

1 Readings

  • Six Sigma DMAIC Graphics

Module 3 Assessment and Wrap-Up

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Readings

  • Summary

Module 4 Overview

    • 1 Readings
Show info about module content

1 Readings

  • Module Introduction

Lesson 1: Lean Systems and Application in Healthcare

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Lean Systems and Application in Healthcare

1 Readings

  • Lean System Wastes Graphic

Lesson 2: How to Control Waste

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • How to Control Waste

1 Readings

  • Lesson Resource

Lesson 3: Quality Control and Improvement Approaches

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Check Your Knowledge

1 Videos

  • Quality Control and Improvement Approaches

1 Readings

  • Lesson Resource

Module 4 Assessment and Wrap-Up

    • 1 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Module Quiz

1 Peer Review

  • Critical Path Model

1 Readings

  • Summary

Course Wrap-Up

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Course Conclusion

1 Readings

  • Congratulations

Auto Summary

Discover how to effectively manage healthcare supply chain operations with Coursera's foundational course. Ideal for current healthcare professionals and those transitioning into the field, this 1020-minute course covers quality dimensions, process improvement, and operational management. Available through Starter, Professional, and Paid subscriptions, it provides practical insights for optimizing healthcare operations.

Gilbert Nyaga
Instructor

Gilbert Nyaga