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Management Skills for International Business
  • Level Foundation
  • Duration 18 hours
  • Course by University of London
  • Offered by

About

This course focuses on a range of management techniques. You'll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect. This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI

Modules

Welcome to Management Skills for International Business!

    • 1 Videos
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1 Videos

  • Introduction to the Course and Week 1

Understanding the Key Attributes of a Manager

    • 10 Videos
    • 3 Readings
    • 1 Discussion
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1 Discussions

  • Reflective questions: Mintzberg and Fayol

10 Videos

  • Key Concept: An Introduction to Frameworks of Management Roles
  • Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management
  • Key Attributes for an Effective Manager
  • Key Skills from the CMI | Paul Taylor
  • Key Skills from CIMA | Interview with Andrew Harding
  • Attributes of a Manager: Decision Making | Interview with Andrew Harding
  • Interview with Jan Cameron | Key Management Skills
  • Ashridge College | Management Styles
  • Case Study: An Introduction to Management Skills
  • Case Study: Management Skills | Example

3 Readings

  • CMI | Henri Fayol
  • CMI | Henry Mintzberg
  • CMI | What Attributes Do I Need?

Differences Between a Leader and a Manager

    • 5 Videos
    • 4 Readings
    • 2 Discussion
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2 Discussions

  • Reflective Questions: Case Studies
  • Comparing Leadership Styles and Planning Your Development Areas

5 Videos

  • Interview with Mary Stiasny | Women in Leadership
  • Interview with Claire Taylor | Leadership
  • Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management
  • Leadership vs Management
  • Gary Yukl | Building Expert Power

4 Readings

  • The Psychology of Leadership
  • CMI | Understanding Management and Leadership Styles
  • CMI | Adair's Action-Centred Leadership
  • The Six Griefs of Good Leadership

Managerial Performance and Stakeholder Added Value

    • 4 Videos
    • 2 Readings
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4 Videos

  • Introduction | How to Measure a Manager's Level of Effectiveness
  • Case Study: An Introduction to the Effectiveness of Operational Managers
  • Case Study: The Effectiveness of Operational Managers | Example 1
  • Case Study: The Effectiveness of Operational Managers | Example 2

2 Readings

  • 7 Habits of Remarkably Effective Leaders
  • CMI | Stephen Covey

Week 1 Summary and Quiz

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • End of Week Quiz

1 Videos

  • Week 1 Summary

Welcome to Week 2

    • 1 Videos
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1 Videos

  • Week 2 Introduction

Key Aspects of a Team and the Roles Within Them

    • 2 Videos
    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Belbin's Team Roles- Which Role Do You Fulfil?

2 Videos

  • Key Concept | Effective Teamwork and Belbin's Team Roles
  • Case Study | Workplace Applications of Belbin's Team Roles

1 Readings

  • CMI | Belbin's Team Roles

Building an Effective Team

    • 3 Videos
    • 4 Readings
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3 Videos

  • Case Study: Interview with Stephen Hobbs | Building an Effective Team
  • Interview with Graham Chase | Teamworking
  • Interview with Jan Cameron | Building an Effective Team

4 Readings

  • CMI | Steps in Successful Team Building
  • Three Obstacles to Shaping an Effective Team (And How to Overcome Them)
  • CMI | Tuckman's Stages of Team Development
  • CMI | Lencioni's Five Dysfunctions of a Team

Building Effective Relationships Inside and Outside of a Team

    • 1 Videos
    • 2 Readings
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1 Videos

  • Case Study: Interview with Valentina Lorenzon | Collaborative Relationships

2 Readings

  • CMI | Developing Trust
  • CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management

Achieving Maximum Stakeholder Delivery

    • 1 Videos
    • 2 Readings
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1 Videos

  • Case Study: Managing a Team to Optimum Performance

2 Readings

  • CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks
  • Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings

Week Two- Summary

    • 1 Videos
    • 1 PeerReview
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1 Peer Review

  • The Legend of Steve Jobs Lives On

1 Videos

  • Week 2 Summary

Welcome to Week 3

    • 1 Videos
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1 Videos

  • Week 3 Introduction

Applying Motivational Theories to the Workplace

    • 4 Videos
    • 6 Readings
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4 Videos

  • Key Concept: Motivational Theories | Introduction
  • Herzberg's Motivation | Hygiene Theory
  • McGregor's Theory X and Theory Y Models
  • Adams' Equity Theory

6 Readings

  • Herzberg and Hygiene Factors
  • McGregor's Theory X, Theory Y
  • Adams' Equity Theory
  • Maslow's Hierarchy of Needs
  • CMI | Vroom's Expectancy Theory
  • Further Reading: Motivation

Why do Employees Come to Work?

    • 2 Readings
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2 Readings

  • CMI | Motivate Me, or I'm Changing Job
  • CMI | The Hawthorne Experiments

Motivational Techniques

    • 3 Readings
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3 Readings

  • Ten Ways To Kill Your Team's Motivation By Accident
  • CMI | Motivating Your Team
  • CMI | Motivating the Demotivated

Correlation Between Motivation and Reward, Appraisals, and Workplace Culture

    • 1 Readings
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1 Readings

  • CMI | What Highly Engaged Staff Need From Their Managers

Week 3 Summary and Quiz

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • End of Week Quiz

1 Videos

  • Week 3 Summary

Welcome to Week 4

    • 1 Videos
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1 Videos

  • Week 4 Introduction

Approaches to Effective Communication in the Workplace

    • 4 Videos
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4 Videos

  • Interview with Graham Chase | Communication Skills
  • Case Study: Communication Strategy
  • Case Study: Interview with Stephen Hobbs | Workplace Communication
  • Case Study: Interview with Michael Davis | The Role of I.T.

Verbal and Non-Verbal Communication

    • 2 Videos
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2 Videos

  • Key concept | Verbal and Non-Verbal Communication
  • Verbal and Non-Verbal Communication

Effective Change Management

    • 7 Videos
    • 7 Readings
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7 Videos

  • Key Concept: Frameworks for Managing Change | Introduction
  • Key Concept | Kurt Lewin's 3 Step Change Management Model
  • Key Concept: Kotter's 8-Step Change Model
  • Key Concept | Kubler-Ross's 5-Stage Model
  • Case Study: An Introduction to the Applications of the Frameworks for Managing Change
  • Case Study: Applications of the Frameworks for Managing Change
  • Case Study: Interview with Reetu Kansal | Key Skills in Managing Change

7 Readings

  • Kurt Lewin's Change Model
  • Kotter's 8-Step Change Model
  • Hard and Soft Factors of Change
  • Changing Change Management
  • Ted Talk | 5 Ways to Lead in an Era of Constant Change
  • Ackerman and Anderson
  • What Makes an Effective Change Agent?

Summary of Management Skills for International Business

    • 1 Videos
    • 1 PeerReview
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1 Peer Review

  • Motivation: Sir Alex Ferguson

1 Videos

  • Summary of Week 4 and the Course

Auto Summary

"Management Skills for International Business" is a comprehensive course designed for individuals aiming to excel in the global business landscape. Offered by the University of London and available on Coursera, this foundational course focuses on essential management techniques and leadership competencies. Over a duration of 1080 minutes, learners will explore team dynamics, relationship building, motivation theories, and effective communication strategies. This course is part of a broader specialization intended to equip learners with the critical business, academic, and cultural skills needed for international business success or further academic pursuits. Notably, a certificate from this specialization can enhance applications for the University of London Global MBA programme, especially for early career professionals. Endorsed by the Chartered Management Institute (CMI), this course is tailored for beginners looking to establish a strong foundation in management and leadership within an international context. With the flexible Starter subscription option, learners can embark on their journey to becoming effective global business leaders.

David James
Instructor

David James