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The Manager's Toolkit: A Practical Guide to Managing People at Work
  • Level Foundation
  • Duration 29 hours
  • Course by University of London
  • Offered by

About

The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.

Modules

Welcome and Introduction

    • 2 Videos
    • 2 Readings
Show info about module content

2 Videos

  • Welcome and Introduction part 1
  • Introduction part 2

2 Readings

  • Introductory Readings
  • Optional Viewing

Readings

    • 1 Readings
Show info about module content

1 Readings

  • Recommended Readings

The Interview and what we want from it.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Introduction and overview

The structured interview.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • The structured interview

The unstructured interview.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • The unstructured interview

Alternatives to Interviews: tests and assessment centres

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Alternative to Interviews: tests and assessment centres

Panels, Boards, Telephone and Virtual Interviews

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Other Varieties: Panels, Boards, telephone and virtual interviews

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Final Assessment

Autocratic vs Democratic Leader

    • 2 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

2 Videos

  • Leadership Session 1
  • Leadership session 2

1 Readings

  • A review of Leadership Theory and Competency Frameworks

The components of choice

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session quiz

1 Videos

  • Components of choice

1 Readings

  • How can decision making be improved?

Expected utility theory

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session quiz

1 Videos

  • Expected utility theory

How do we actually make choices?

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session quiz

1 Videos

  • How we actually make choices

How to improve decision-making

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session quiz

1 Videos

  • How to improve decision making

1 Readings

  • Further readings

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Assessment for Leadership & Decision Making

Performance Management- an introduction

    • 1 Videos
    • 3 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • An introduction to Performance Management

3 Readings

  • Appraisal of performance and potential
  • Performance management and appraisal
  • PowerPoint Slides

Performance Management Cycle

    • 1 Videos
    • 2 Readings
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Peer Review

  • Setting SMART Goals

1 Videos

  • The Performance Management cycle

2 Readings

  • SMART Goals- practice sheet
  • PowerPoint slides

Performance Appraisal

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Performance Appraisal

1 Readings

  • PowerPoint Slides

Ways to evaluate individual performance

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Ways to evaluate individual performance

1 Readings

  • PowerPoint Slides

How to design a performance management system

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Designing a Performance Management system

1 Readings

  • PowerPoint Slides

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Performance Management

Recommended Readings

    • 2 Readings
Show info about module content

2 Readings

  • Chapter on Pay
  • Powerpoint Slides for Lectures

Pay and employee motivation. Introduction and overview.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Introduction and Overview

Just how important is pay as a motivator?

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Just how important is pay as a motivator

Paying for performance.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Paying for Performance

Pay to attract and pay to retain.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Pay to Attract and Pay to Retain

The Impact of individual and situational characteristics on the impact of pay as a motivator.

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • The Impact of Individual and Situational Characteristics on the Impact of Pay as a Motivator

Can pay demotivate employees?

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Can Pay Demotivate Employees?

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Assessment for Pay as a motivator

Recommended Readings

    • 1 Readings
Show info about module content

1 Readings

  • Readings

Nature and causes of conflict at work

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • The nature and causes of conflict in organisations

1 Readings

  • PowerPoint slides

Managing conflict at work part 1

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Introduction to managing conflicts at work

Managing conflict at work part 2

    • 1 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Organisational culture and knowledge

Managing conflict at work part 3

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Session Quiz

1 Videos

  • Team level and the Individual level

1 Readings

  • Further Reading

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Assessment for managing conflict at work

Auto Summary

"The Manager's Toolkit: A Practical Guide to Managing People at Work" is designed for new and middle managers across various environments. Offered by Coursera, this foundational course covers HR theories and their practical applications in daily work life. Over 1740 minutes, learn essential skills like employee selection, team motivation, conflict management, and decision-making. Available through a Starter subscription, it's ideal for anyone looking to enhance their management capabilities.

Dr Chris Dewberry
Instructor

Dr Chris Dewberry