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Mediation and Conflict Resolution
  • Level Professional
  • Duration 14 hours
  • Course by ESSEC Business School
  • Offered by

About

Mediation is a crucial means to reaching peaceful and agreed solutions in today's world " on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do's and don'ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe's leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice.

Modules

Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction of the MOOC

Setting the scenario for effective mediation

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 - Lesson 1 : Practice Quiz

1 Discussions

  • What current conflicts or disputes are news in your part of the world?

3 Videos

  • Mediation : introduction and definition
  • Mediation : where, why ?
  • Mediation : How ? Roles and styles

1 Readings

  • At the end of this lesson..

Building your mediation process

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 - Lesson 2 : Practice quiz

1 Discussions

  • Brainstorming on Brexit negotiations

3 Videos

  • The advantages of mediation
  • The mediation cycle (part 1)
  • The mediation cycle (part 2)

1 Readings

  • At the end of this lesson...

Assessment 1

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 : Final Graded Quiz

Planning your mediation strategy: preparing the ground and choosing your tactics and approach

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 - Lesson 1 : Practice quiz

1 Discussions

  • Resources for mediator

3 Videos

  • Getting ready: as a party
  • Getting ready: as a mediator
  • Resources for the mediator

1 Readings

  • At the end of this lesson

Checking your mediation strategy and pinpointing potential traps

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 - Lesson 2 : Practice quiz

1 Discussions

  • Traps for the mediator

3 Videos

  • Joint or Separate Meeting?
  • The challenge of confidentiality
  • Traps for the mediator

1 Readings

  • At the end of this lesson...

Assessment 2

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 : Final Graded Quiz

Mediation and workplace conflict

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 - Lesson 1 : Practice quiz

1 Discussions

  • When can conflict be advantageous – and how?

2 Videos

  • The diversity of workplace conflicts
  • Mediation within an organization's "Dispute resolution system"

1 Readings

  • At the end of this lesson...

Effectively mediating in cases of workplace harassment

    • 2 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Case study of Jane

2 Videos

  • Mediation of individual grievances, in work : the case of supervisor harassment (part 1)
  • Mediation of individual grievances, in work : the case of supervisor harassment (part 2)

1 Readings

  • At the end of this lesson...

Case study - Workplace dispute

    • 1 Readings
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Case study - Workplace dispute - part 1

1 Readings

  • Case study - workplace dispute

Case study - Workplace dispute

    • 1 Readings
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Case study - Workplace dispute - part 2

1 Readings

  • Before you begin

Collective conflicts and mediation

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 : Practice quiz

1 Discussions

  • Mediation of a strike

2 Videos

  • Mediation of collective conflicts in work (part 1)
  • Mediation of collective conflicts in work (part 2)

1 Readings

  • At the end of this lesson...

Assessment

    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 : Final Graded Quiz

1 Readings

  • Before you begin

What is International Political Mediation?

    • 2 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • The Middle-East conflict proved, over the long term, to reach a peaceful solution through mediation.

2 Videos

  • Introduction
  • What is International Political Mediation?

1 Readings

  • At the end of this lesson...

A Case of Mediation: The Taif Agreement (1989)

    • 2 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Similarities Are there any similarities between the Lebanese conflict and the Syrian conflict of today?

2 Videos

  • The Taif Agreement (1989) - part 1
  • The Taif Agreement (1989) - part 2

1 Readings

  • At the end of this lesson...

A Case of Mediation : Mali

    • 2 Videos
    • 1 Readings
Show info about module content

2 Videos

  • Mali - part 1
  • Mali - part 2

1 Readings

  • At the end of this lesson...

Mediation in a Protracted violent War: bringing peace to Syria

    • 2 Videos
    • 1 Readings
    • 1 Discussion
Show info about module content

1 Discussions

  • Multi-party interests in Syria

2 Videos

  • Mediation in a Protracted violent War: bringing peace to Syria - part 1
  • Mediation in a Protracted violent War: bringing peace to Syria - part 2

1 Readings

  • At the end of this lesson...

Mediating Conflict in Europe: the case of Ukraine

    • 2 Videos
    • 1 Readings
Show info about module content

2 Videos

  • Mediating Conflict in Europe: the case of Ukraine - part 1
  • Mediating Conflict in Europe: the case of Ukraine - part 2

1 Readings

  • At the end of this lesson...

Conclusion

    • 2 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 5 : Practice quiz

2 Videos

  • Why do mediators mediate?
  • Conclusion

Auto Summary

Unlock the art of Mediation and Conflict Resolution with this professional course from Coursera, led by experts from ESSEC IRENE. Dive into workplace and international conflict resolution, learning to lead mediation processes, tackle challenges, and apply strategic approaches. This course offers engaging video lectures, interactive questions, and practical case studies over 840 minutes. Ideal for business and management professionals, it builds on negotiation fundamentals for impactful mediation skills. Available with a Starter subscription.

Alan Jenkins
Instructors

Alan Jenkins

Aurélien Colson
Instructors

Aurélien Colson

Joseph Maila
Instructors

Joseph Maila