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Operations Management: Quality and Supply Chain
  • Level Foundation
  • Duration 16 hours
  • Course by University of Illinois Urbana-Champaign
  • Offered by

About

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. You will be able to: - Relate underlying principles to frameworks and techniques used for process improvement - Synthesize information to make decisions for organizational initiatives and process improvement - Apply analytical techniques for tactical decisions in a process improvement project This course is part of Gies College of Business' suite of online programs, including the iMBA and iMSM.

Modules

About the Course

    • 2 Videos
    • 3 Readings
Show info about module content

2 Videos

  • Welcome to Operations Management: Quality and Supply Chain
  • Learn on Your Terms

3 Readings

  • Syllabus
  • ePub
  • Online Education at Gies College of Business

Instructor Information

    • 2 Videos
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2 Videos

  • Meet Professor Gopesh Anand
  • Meet Professor Ujjal Mukherjee

About Your Classmates

    • 2 Readings
    • 1 Discussion
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1 Discussions

  • Getting to Know Your Classmates

2 Readings

  • Updating Your Profile
  • About the Discussion Forums

Module 1 Overview

    • 2 Readings
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2 Readings

  • Module 1 Overview
  • Module 1 Lectures Transcript File

Service Quality

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Service Quality

1 Quiz

  • Service Quality

Cost of Quality

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Cost of Quality

1 Quiz

  • Cost of Quality

Meaning of Quality

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Meaning of Quality

1 Quiz

  • The Meaning of Quality

Proactive Quality Management

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Proactive Quality Management

1 Quiz

  • Proactive Quality Management

Process Quality

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Process Quality

1 Quiz

  • Process Quality

Evolution of PI Initiatives

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Evolution of PI Initiatives

1 Quiz

  • Evolution of PI Initiatives

Selected Lean Practices

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Selected Lean Practices

1 Quiz

  • Selected Lean Practices

Origin and Evolution of Six Sigma

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Origin and Evolution of Six Sigma

1 Quiz

  • Origin and Evolution of Six Sigma

Origin and Evolution of Lean

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Origin and Evolution of Lean

1 Quiz

  • Origin and Evolution of Lean

Selected Six Sigma Practices

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Selected Six Sigma Practices

1 Quiz

  • Selected Six Sigma Practices

Infrastructure for Organizational Learning

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Infrastructure for Organizatonal Learning

1 Quiz

  • Infrastructure of Organizational Learning

Module 1 Graded Assignment

    • 1 Quiz
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1 Quiz

  • Quality Management Graded Quiz

Module 2 Overview

    • 2 Readings
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2 Readings

  • Module 2 Overview
  • Module 2 Lectures Transcript File

Variation in Processes

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Variation in Processes

1 Quiz

  • Variation in Processes

Basis for Statistical Process Control

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Basis for Statistical Process Control

1 Quiz

  • Basis for Statistical Process Control

X-Bar R Charts for Measurement Data

    • 1 Videos
    • 1 Quiz
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1 Videos

  • X-Bar R Charts for Measurement Data

1 Quiz

  • X-Bar R Charts for Measurement Data

X-Bar R Chart Illustration

    • 1 Videos
    • 1 Quiz
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1 Videos

  • X-Bar R Chart Illustration

1 Quiz

  • X-Bar R Chart Illustration

X-Bar R Charts Re-computation of Limits

    • 1 Videos
    • 1 Quiz
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1 Videos

  • X-Bar R Chart Re-computation of Limits

1 Quiz

  • X-Bar R Chart Re-computation of Limits

P Chart for Proportion Defective

    • 1 Videos
    • 1 Quiz
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1 Videos

  • P Chart for Proportion Defective

1 Quiz

  • P Chart for Proportion Defective

P Chart Illustration

    • 1 Videos
    • 1 Quiz
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1 Videos

  • P Chart Illustration

1 Quiz

  • P Chart Illustration

Process Capability Analysis

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Process Capability Analysis

1 Quiz

  • Process Capability Analysis

Process Capability Analysis Illustration

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Process Capability Analysis Illustration

1 Quiz

  • Process Capability Analysis Illustration

Digging Deeper into Cpk Values

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Digging Deeper into Cpk Values

1 Quiz

  • Digging Deeper into CPK Values

Root Cause Analysis Techniques

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Root Cause Analysis Techniques

1 Quiz

  • Root Cause Analysis Techniques

Module 2 Graded Assignment

    • 1 Quiz
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1 Quiz

  • Process Control and Capability Graded Quiz

Module 3 Overview

    • 2 Readings
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2 Readings

  • Module 3 Overview
  • Module 3 Lectures Transcript File

What is Supply Chain Management

    • 1 Videos
    • 1 Quiz
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1 Videos

  • What is Supply Chain Management?

1 Quiz

  • What is Supply Chain Management?

Global Supply Chain Risks

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • Global Supply Chain Risks

1 Videos

  • Global Supply Chain Risks

Formulating a Supply Chain Strategy

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Formulating a Supply Chain Strategy

1 Quiz

  • Formulating a Supply Chain Strategy

Supply Chain Alignment and Contracts

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Supply Chain Alignment and Contracts

1 Quiz

  • Supply Chain Alignment and Contracts

Supplier Selection, Development and Monitoring

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Supplier Selection, Development and Monitoring

1 Quiz

  • Supplier Selection, Development and Monitoring

Bullwhip Effect – Value of Information

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Bullwhip Effect – Value of Information

1 Quiz

  • Bullwhip Effect – Value of Information

Module 3 Graded Assignment

    • 1 Quiz
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1 Quiz

  • Supply Chain Management Graded Quiz

Module 4 Overview

    • 2 Readings
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2 Readings

  • Module 4 Overview
  • Module 4 Lectures Transcript File

Developing a Distribution Strategy

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Developing a Distribution Strategy

1 Quiz

  • Developing a Distribution Strategy

Remanufacturing and Reverse Logistics

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Remanufacturing and Reverse Logistics

1 Quiz

  • Remanufacturing and Reverse Logistics

Green Supply Chains

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Green Supply Chain Management

1 Quiz

  • Green Supply Chain Management

Information Technology in Supply Chains

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Information Technology in Supply Chains

1 Quiz

  • Information Technology in Supply Chains

Emerging and Advanced Technologies

    • 1 Videos
    • 1 Quiz
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1 Videos

  • Emerging and Advanced Technologies

1 Quiz

  • Emerging and Advanced Technologies

Module 4 Graded Assignment

    • 1 Quiz
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1 Quiz

  • Operations Resilience Graded Quiz

Congratulations

    • 1 Videos
    • 2 Readings
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1 Videos

  • Course Conclusion

2 Readings

  • Congratulations on completing the course!
  • Get Your Course Certificate

Auto Summary

Enhance your skills in process improvement and supply chain management with this foundational course from Gies College of Business. Led by expert instructors, you'll learn to set organizational priorities, execute projects, and sustain continuous improvement initiatives. Ideal for business and management professionals, the course spans 960 minutes and offers various subscription options, including Starter, Professional, and Paid. Leverage your learning towards an iMBA or iMSM degree program.

Gopesh Anand
Instructors

Gopesh Anand

Ujjal Kumar Mukherjee
Instructors

Ujjal Kumar Mukherjee