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Operations Systems Excellence
  • Level Foundation
  • Duration 19 hours
  • Course by University of London
  • Offered by

About

The sole task of organisations is to either deliver customers the services that they require, or design, manufacture, and deliver products that customers are after. How do firms and organisations manage the very tasks that they carry out? How can operations themselves give excellence to organisations to enable them to be competitive? Operations management is concerned with the design, planning and control of operating systems for the provision of goods and services. This course will provide an introduction not only into the development of operational systems but more importantly into the how operating methods can help achieve corporate excellence.

Modules

Lesson 1: What is operations management?

    • 1 Videos
    • 4 Readings
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1 Videos

  • OM in context

4 Readings

  • Introduction
  • Start a study journal
  • Defining operations management – Pashley cycles
  • Activity – Reflect on OM in life

Lesson 2: Conversion process

    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Activity – Plot a transformation model of a process

1 Readings

  • Activity – Case study on complex operation coordination (aeroplane turnaround)

Lesson 3: The 4Vs of operations management

    • 1 Videos
    • 3 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • What is operations excellence?

1 Discussions

  • Case study – Applying the 4V theory to a process

1 Videos

  • Volume and variety

3 Readings

  • The 4V theory of operations management
  • Further reading
  • Summary

Lesson 1: Operations strategy

    • 1 Videos
    • 2 Readings
    • 1 Discussion
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1 Discussions

  • Order qualifiers and order winners

1 Videos

  • Operations strategy

2 Readings

  • Introduction
  • Activity – Zara’s operations strategy

Lesson 2: Operations performance

    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Application of the four-stage model

1 Readings

  • The four-stage model

Lesson 3: Service operations

    • 1 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Operations strategy for excellence

1 Discussions

  • Activity – Servitisation

1 Videos

  • Defining services

2 Readings

  • Activity – Defining services
  • Summary

Lesson 1: Types of processes

    • 2 Readings
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2 Readings

  • Introduction
  • The chocolate production process

Lesson 2: Customisation

    • 1 Readings
    • 1 Discussion
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1 Discussions

  • Activity – Can you buy a bespoke washing machine?

1 Readings

  • Activity – Case study: Dell make to order

Lesson 3: Process mapping tools

    • 1 Discussion
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1 Discussions

  • Activity – Swim lane diagram

Lesson 4: Conclusion

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Process design for excellence

1 Videos

  • Course conclusion

2 Readings

  • Activity – Case study: What Tesla needed to learn to compete with existing car makers
  • Summary

Auto Summary

Discover how to achieve corporate excellence through effective operations management with "Operations Systems Excellence." This foundational course covers the design, planning, and control of operating systems for delivering goods and services. Guided by expert instructors from Coursera, the 1140-minute course is ideal for business and management enthusiasts. Choose from Starter or Professional subscription options to enhance your competitive edge in the industry.

Alan Pilkington
Instructor

Alan Pilkington