Monthly Subscription Starting at AED 99 + VAT

Preparing for Your Retail Customer Service Role
  • Level Foundation
  • Duration 6 hours
  • Course by CVS Health
  • Offered by

About

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program.

Modules

Introduction to the Program

    • 3 Videos
    • 2 Readings
    • 1 Discussion
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1 Discussions

  • Meet and Greet

3 Videos

  • Introduction: CVS Health Customer Service Professional Certificate
  • Preparing for Your Retail Customer Service Role Course Overview
  • Introduction to Your Instructor - Cory

2 Readings

  • Preparing for Your Retail Customer Service Role Course Syllabus
  • How to Be Successful in this Course

The Retail Hiring Process

    • 5 Videos
    • 2 Readings
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5 Videos

  • Introduction: Career and Job Search Information
  • Overview of Hiring Process
  • Hear from: Denielle Booth
  • What to Expect from the Hiring Process
  • Overview: How to Find Available Positions

2 Readings

  • Careers at CVS Health Retail Locations
  • Summary: The Retail Hiring Process

Preparing Your Resume

    • 3 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Activity: Create a resume

3 Videos

  • Components of a Resume
  • Keywords to Include
  • How to Create a Resume

1 Readings

  • Summary: Preparing Your Resume

Preparing for Your Interview

    • 4 Videos
    • 2 Readings
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4 Videos

  • Overview: Preparing for Your Interview
  • Professional Communication
  • Overview: When You Get the Job
  • Weekly Review: Career and Job Search Information

2 Readings

  • Prepare for Your Interview - Workbook
  • Summary: Preparing for your Interview

Prepare for Your Customer Service Role

    • 2 Videos
    • 1 Readings
    • 1 PeerReview
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1 Peer Review

  • Prepare for Your Retail Customer Service Role

2 Videos

  • Capstone Project Instructions
  • Congratulations!

1 Readings

  • Checklist for Interactions

Auto Summary

"Preparing for Your Retail Customer Service Role" is a foundational course in Business & Management, designed by Coursera. Ideal for those aspiring to excel in customer service, it offers guidance on optimizing resumes, enhancing social media presence, and acing interviews. Learners will develop skills in creating positive customer interactions, de-escalating conflicts, and problem-solving. The course includes a hands-on project to apply learned skills and spans 360 minutes. Subscription options include Starter and Professional plans, making it accessible for beginners looking to build a strong foundation in customer service.

Cory McLaren
Instructor

Cory McLaren