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Relationship Management
  • Level Expert
  • Duration 23 hours
  • Course by Rice University
  • Offered by

About

To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

Modules

Welcome

    • 1 Videos
    • 6 Readings
    • 1 Discussion
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1 Discussions

  • Introduce Yourself

1 Videos

  • Meet the Professor

6 Readings

  • Course Icon Legend
  • Syllabus
  • Writing Assignment Choices
  • Discussion Forum Guidelines
  • Required/Suggested Materials
  • Pre-Course Survey

Module 1 - Coaching and Counseling

    • 2 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Coaching, Counseling & Feedback

2 Videos

  • Observation and Objectives
  • Coaching vs Counseling

1 Readings

  • Required Reading

Supportive Communication

    • 4 Videos
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Listening Skills

2 Discussions

  • Coaching and Counseling Inhibitors
  • How good of a listener are you?

4 Videos

  • Providing Feedback
  • Consequences of Unskilled Communication
  • Strategies for Supportive Communication
  • Active Listening

Effective Conversations

    • 2 Videos
    • 2 Discussion
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2 Discussions

  • Tips for having effective conversations
  • Your dominant communication style

2 Videos

  • Receiving Feedback
  • Communication Style

Reflection and Introspection

    • 2 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Journaling Reflective Quiz

2 Videos

  • Tool box: Feedback Checklist
  • Dave's Journaling Topic - The Hammer

2 Readings

  • Journaling Introduction
  • Journaling Topic

Module 1 Summary and Quiz

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • Module 1 Quiz

1 Videos

  • Summary

Module 2 - Building Power and Influence

    • 3 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Sources of Power and Influence

3 Videos

  • Observation and Objectives
  • What Is It and Why Do We Want It?
  • Sources of Power

1 Readings

  • Required Reading

Influence Strategies

    • 2 Videos
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Influence Strategies

1 Discussions

  • The impact of non-verbal cues on power and influence

2 Videos

  • Influence Strategies
  • Neutralizing Influence Strategies

Reflection and Introspection

    • 3 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Journaling Reflective Quiz

3 Videos

  • Self Assessment Discussion
  • Tool box - The Power of Saying Thank You
  • Dave's Journaling Topic - Upward Selling Story

1 Readings

  • Journaling Topic

Module 2 Summary and Quiz

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • Module 2 Quiz

1 Videos

  • Summary

Module 3 - Managing Conflict

    • 3 Videos
    • 1 Readings
    • 2 Discussion
    • 1 Assignment
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1 Assignment

  • Conflict Management Styles

2 Discussions

  • Conflicts Gone Wrong
  • How to fix it?

3 Videos

  • Observation and Objectives
  • Sources and Effects of Conflict
  • Conflict Management Styles

1 Readings

  • Required Reading

Managing Conflict - Collaborative Problem Solving

    • 2 Videos
    • 1 Assignment
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1 Assignment

  • Collaborative Problem Solving

2 Videos

  • Collaborative Problem Solving
  • Collaborative Problem Solving, Summarized

Reflection and Introspection

    • 3 Videos
    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Journaling Reflective Quiz

3 Videos

  • Tool box - Ladder of Inference
  • Self-Assessments
  • Dave's Journaling Topic - Ineffective Problem Solving Example

1 Readings

  • Journaling Topic

Module 3 Summary and Quiz

    • 1 Videos
    • 1 Assignment
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1 Assignment

  • Module 3 Quiz

1 Videos

  • Summary

Course Writing Assignment - Choice 1

    • 1 PeerReview
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1 Peer Review

  • Engineer Interview Writing Assignment

Course Writing Assignment - Choice 2

    • 1 PeerReview
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1 Peer Review

  • Movie Review Writing Assignment

Module 4 - Conducting Effective Meetings

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Types and Purposes of Meetings

1 Discussions

  • Meeting Pet Peeves

3 Videos

  • Observation and Objectives
  • Types of Meetings
  • Purposes of Meetings

1 Readings

  • Required Reading

Conducting Effective Meetings, Cont

    • 3 Videos
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Meeting Preparation and Conduct

1 Discussions

  • What's worked for you?

3 Videos

  • Pre-Meeting Planning
  • Conducting the Meeting
  • Post Meeting Actions

Reflection and Introspection

    • 2 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Journaling Reflective Quiz

2 Videos

  • Tool box: Getting out of the Ditch
  • Dave's Journaling Topic - Ineffective Meeting Example

1 Readings

  • Journaling Topic

Module 4 Summary and Quiz

    • 1 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Quiz

1 Videos

  • Summary

1 Readings

  • End-Course Survey

Auto Summary

Enhance your professional prowess with the *Relationship Management* course, meticulously designed for those in the Business & Management domain. This expert-level course, offered by Coursera, equips engineers and other professionals with essential skills to forge and maintain robust professional relationships and networks. Participants will learn valuable techniques in coaching and mentoring, conflict management, and cultivating power and influence within the workplace. Spanning a comprehensive duration of 1380 minutes, the course provides in-depth content to master these crucial competencies. Available through a Starter subscription, it is ideal for seasoned professionals looking to elevate their career by mastering the art of relationship management.

David Van Kleeck
Instructor

David Van Kleeck