Setting Expectations & Assessing Performance Issues
If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead.
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- Level Foundation
- Duration 18 hours
- Course by University of California, Davis
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Offered by
About
If you don't know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees' performance against those expectations, and take a coaching approach to helping them get to the destination. That's exactly what you'll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you'll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!Modules
Course Overview
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1
Videos
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1
Readings
1
Videos
- Course Overview
1
Readings
- A Note from UC Davis
Lesson 1: Defining Performance Expectations
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4
Videos
4
Videos
- Module 1 Overview
- Three Constructs for Performance: Process, People, & Practice
- Mission & Purpose
- What is Your Sentence?
Lesson 2: Designing Team Performance and Leadership Expectations
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7
Videos
7
Videos
- Expectations Overview
- Expectations vs. The Manual
- Giving Feedback (Optional)
- Beginning to Define Expectations
- Expectations and Standards
- Defining Expectations for Leaders and the Team
- Leadership Compass
Activities and Assessments
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4
Readings
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2
Discussion
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1
Assignment
1
Assignment
- Module 1 Quiz
2
Discussions
- What is Your Sentence?
- Put it in a Bumper Sticker
4
Readings
- Dan Pink: What is Your Sentence?
- Elements of Mission Statements
- 4 Hard Questions to Ask About Your Company's Purpose
- Worksheet: Clarifying Expectations vs. the Manual
Lesson 3: Key Performance Indicators
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3
Videos
3
Videos
- Module 2 Overview
- Key Performance Indicators
- Defining Individual Goals
Lesson 4: Expectations and Accountability Conversations
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4
Videos
4
Videos
- Accountability Defined
- Tactical vs. Developmental Accountability
- Having an Accountability Conversation
- Why Managers are Uncomfortable with Accountability Conversations
Activities and Assessments
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4
Readings
-
2
Discussion
-
1
Assignment
1
Assignment
- Module 2 Quiz
2
Discussions
- Key Performance Indicators
- Discussion: Accountability
4
Readings
- Performance Management and KPIs
- What is Your Accountability?
- Worksheet: Accountability
- Right Way to Hold People Accountable
Lesson 5: Coaching Algebra: Addressing and Resolving Performance Gaps
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3
Videos
3
Videos
- Module 3 Overview
- Diagnosing and Addressing Performance Gaps
- Coaching Algebra
Lesson 6: Coaching Techniques for Skill Set and Mindset Performance Gaps
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3
Videos
3
Videos
- Skillset Coaching
- Mindset Coaching
- Putting it all Together
Activities and Assessments
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1
Readings
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1
PeerReview
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1
Assignment
1
Assignment
- Module 3 Quiz
1
Peer Review
- Applying Coaching Algebra to Yourself
1
Readings
- Overcoming the Toughest Common Coaching Challenges
Specialization Milesone 1: Define Your Coaching Philosophy
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3
Videos
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1
PeerReview
1
Peer Review
- Milestone 1: Define Your Coaching Philosophy
3
Videos
- Module 4 (Specialization Milestone) Overview
- Milestone 1 Overview
- Tips for Giving Feedback
Course Summary
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1
Videos
1
Videos
- Course Summary
Auto Summary
Unlock your potential as a manager with this foundational course on Setting Expectations & Assessing Performance Issues. Guided by expert instructors on Coursera, you'll master the art of setting clear expectations and using "Coaching Algebra" to diagnose and address performance issues. Ideal for business and management professionals, this 1080-minute course offers flexible subscription options, including Starter, Professional, and Paid plans. Join us to become a proficient manager-coach and lead your team to success!
Kris Plachy